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917 votes
Thanks everyone, for continuing to share your experiences and examples here. We’ve been following the recent comments and really appreciate the added detail around the challenges this creates in real payment runs, particularly where credits need to be reflected alongside bills so supplier statements and remittances stay aligned.
This March, we released the ability to find and match credit notes when reconciling, which was another highly requested idea on Xero Product Ideas.
We recognise this is an end-of-process solution and doesn’t address the core need raised in this idea. As a quick update from my last post, we’ve done some early exploration into the technical requirements needed to solve the pain points mentioned. This is a complex area to get right, as it touches multiple parts of the bill payments and credit note experience.
At this stage, our focus remains on continuing to develop our bank-agnostic payments solutions across regions,…
Fanni Saffer
supported this idea
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1,103 votes
Hi everyone, a year on from my last engagement we wanted to provide an update for you all here.
As many will be across we're in the midst of making a lot of iterations and improvements to new invoicing leading up to the retirement of classic invoicing in September (2024).
We have a fair amount of work lined up in the teams schedule over the coming months and to give an indication there isn't any committed plans around a function to add interest to invoices.
That said, we do have a team that have picked up and are considering how we might solve this with the technology in new invoicing - It's early days on this yet, but I'll share if there's any progress on this for you all here.
In the meantime, as has been shared by others over time there are a few ways you could accomplish this…
Fanni Saffer
supported this idea
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342 votes
Hi everyone, it's great to have the insights from your support and comments here. We understand how sending overdue statements would help in cashflows and reduce steps in following up on the most important payments from customers.
We appreciate the needs you've shared and want you to know this is high on our teams radar. While it's not on the roadmap just yet, this is something we'd like to address and the team have done some initial discovery of.
We'll be sure to share further updates on this with you all, here.
Fanni Saffer
supported this idea
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6 votesFanni Saffer
shared this idea
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Hi Xero Team,
I’d like to suggest an improvement to customer statements in Xero. At present, overdue invoices appear on Outstanding Statements, but it would be really helpful if the statements could show this information in a clearer, more structured way.
Specifically, it would be great if Xero could:
Display “days overdue” (e.g. 7 days, 30 days, 60 days) next to each overdue invoice line on the statement, so customers can easily see how long payments have been outstanding.
Provide a separate section on the statement dedicated to overdue invoices, showing:
A list of all overdue invoices,
The total overdue gross balance,
This would make statements much more powerful as a credit control tool, giving customers a clear view of what is overdue versus what is simply outstanding.
I believe this would save time for businesses chasing payments, improve clarity for customers, and reduce disputes around overdue amounts.