Settings and activity
3 results found
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353 votes
Justine Speer
supported this idea
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16 votes
An error occurred while saving the comment -
255 votes
Hi all - thanks for taking the time to provide your votes and commentary on the idea to enable subtotals in invoices. We appreciate how this would make invoicing easier and enable you to provide a clear breakdown on invoices.
As you can imagine with a global product, the variety of ideas we receive is expansive and so the product team focuses on building features that will meet most people’s needs. In the interest of transparency at this stage this idea is not currently planned. However we’re still open to receiving feedback and votes. It could always be reconsidered at a later date.
In the meantime it’s worth highlighting (as a few have mentioned already) a workaround is to generate an invoice as a PDF and then edit the PDF externally. Alternatively our Xero App Store has many invoicing providers who may do this. You can browse the invoice providers…
Justine Speer
supported this idea
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Hi Sarah, I raised a case with Xero about this issue. They claim the functionality is "working as intended".
They responded with the following:
"Looking through the screenshots and details you provided, I tested the Global Search function in your organisation, as well as in my testing file and I can see that the search results are providing unexpected results.
Looking into this further, I can see that this has been raised with our Product team, and they have confirmed that this feature has recently changed. The new interface and AI that is being used in this feature is trying to pick up the most likely transaction you are looking for, however we have found that the search results don't always look as expected.
We apologies for the inconvenience, however they are reporting that this feature is working as intended.
Understanding that feedback around this functionality is key to gain deeper insight into how customers expect the search bar to work, we can see that this has already been raised with us in our Xero Product Ideas. Xero Product Ideas is a Xero website where our customers can share and support ideas for change.
We recommend leaving your additional feedback about the search function on the Xero Product Idea link I’ve included below."
I sent them the below response this morning:
"I don't understand how the results can be "as intended". You yourself said the results are unexpected. Is the intention to show the oldest results? Why would I want to see transactions from 2016, or an invoice from 2019? I cannot imagine anyone wants this. Users want to see the latest invoice, transaction or bill, not something from 7 years ago. I cannot even see the Customer from the result - surely this is one of the most common reasons for a search? Your AI clearly is not working properly. The "Product Idea" that you are pushing me towards in from 2022, and has only 12 votes. This will never happen. How about you fix the search rather than suggesting this should be a *new* idea. Here's an idea - provide a search function that works properly."
I'm not expecting anything will come of this, but I am so annoyed at their attitude towards their customers - they really don't seem to care that they have broken something that was working fine.