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  1. 596 votes

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    Hi community, we appreciate this idea has collected a fair amount of votes and commentary. This has all been feedback and taken seriously by our product teams.

    Currently, there are ways to record a bad debt in Xero, depending on your tax registration status and how you want the transactions to be recorded in your reports - We have help for this on Xero Central you can draw into.

    We don’t have any plans in the near term to expand functionality to develop a button to write off invoices or bills as 'bad debt'. If anything changes in this space, we’ll update you on this idea!

    Donna Anthony supported this idea  · 
  2. 239 votes

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    Hi community, we've released our first update to history and notes of new invoicing, where you can now view more detail of changes such as where an issue or due date has been altered or the amount of your invoice is changed. There's more improvements for this space coming soon and I'll keep you up to date with these, here. 

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    Donna Anthony commented  · 

    The history no longer show what email that the invoices were sent to. I can't understand why features already in place would be removed with the "improvements."

    Donna Anthony supported this idea  · 
  3. 228 votes

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    Hi everyone, we assure you that our leadership and those that can make a difference to the new invoicing experience are aware of your comments and all the feedback of how we can improve this space for all our customers.
    Product ideas here have been specifically designed so we can ensure we have a channel and are getting our customers feedback to the teams and people to consider, plan and prioritise change to impact and make a positive difference to our users experience in all our products. For example - every week all the feedback (every one of the comments) goes to the new invoicing team and has been read by leadership including our CPTO.

    Individual personal details have been removed from commentary in this thread as it goes against part of our Community Guidelines.

    There are really important reasons why we must go forward with sunsetting classic invoicing…

    Donna Anthony supported this idea  · 
  4. 70 votes

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    Donna Anthony commented  · 

    Please put this default back into the invoicing. I sent 20+ invoices at a time. It's unlikely I will remember to select "send to myself" 20+ times in a morning. Especially since I've not had to do this before.

    I also much prefer the classic layout. I wanted to like the new layout, but I don't love it.

    Donna Anthony supported this idea  · 
  5. 1 vote

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    Donna Anthony shared this idea  · 
  6. 260 votes

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    Donna Anthony supported this idea  · 
  7. 43 votes

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    Donna Anthony supported this idea  · 
  8. 5 votes

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    Hi team, returning to the idea here I wanted to check if this is still an issue? With the Payable Invoice Details report you'll find you can 'Group by' Contact and there are options to include Balance, Gross Tax and Net columns within the report so you can get a full break down and totals for each. 

    Donna Anthony supported this idea  · 
  9. 317 votes

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    Donna Anthony supported this idea  ·