Invoicing - Customers to pay deposits on invoices
To have the ability for customers to pay deposit through invoices
Purposes: Business can just send one invoice to customer/client, so they don’t have to send multiple invoices when it comes to part payment.

Thanks for your continued engagement with us on this idea, everyone. We understand there are many different ways business work and conduct business with customers, and that you need more flexibility in the way you manage and receive payments for invoices with Xero. While pockets of research have been done in the past we’re getting a fresh lens and conducting a broader piece of discovery to deeply analyse and understand where our efforts could be focused in this space to alleviate existing hurdles in receiving payments for majority of Xero users. We’d like to open the invite to be a part of our teams research pool, where you’d get the chance to share more on the importance of managing payments for your business. This may involve being interviewed, or helping answer questions through short surveys or questionnaires.
✍️ If this is something you’d like to be a part of, please fill in this short form. Our research team will be in touch with many of you over the coming months. Though we won’t be able to invite everyone into every stage, we’ll return to round out on their outcomes and how this forms our next steps.
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Elia Donati commented
How do you even work around it with stripe? Does anyone have a solution?
This is ridiculous. -
Matthew Eichler commented
The concept of needing to prioritize things is not unreasonable; you likely have limited staff like most others. But surely the basic product must come first. Picture a salesman trying to sell me a car based on the shiny new in-car entertainment system. "But it's missing a wheel" I say. He replies "There's a 3rd party vendor over there, happens to be a friend of ours, who will sell you something that's almost a wheel; it'll work nearly as well. And you just pay for it each month." I'm not buying. I feel that deposits on invoices should be a basic feature.
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Prashanti Lyree commented
This is a very disappointing response Xero. Your software is more expensive than others, and you are suggesting we pay more money to other apps to have a basic accounting function. Partial invoicing is vital for so many contract workers. Missing a whole group of business'
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Tint n Windows commented
Having an option for our customers to pay a deposit is very important for our business.
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Dennis Kumar commented
Its 2022, this option should be available asap!
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Erin Foley commented
wow I just assumed this was a standard feature. I cant believe we actually have to think of workarounds for this.
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Oliver Steer commented
Yes please! Having the ability to request a deposit on the actual invoice would be really really useful
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Tyler Lay commented
I absolutely agree with @Anne-Claire Petre...
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Anne-Claire Petre commented
I use Stripe to create a separate deposit invoice - but it is unnecessary to double up my work when invoicing.
This is a feature that has obviously been asked years and years ago and Xero has done nothing. If other platforms offer the option why hasn't it been done already?? -
Prashanti Lyree commented
@daniel, I loose too much money in fees with Stripe due to the size of my invoices. I'm not willing to do that. It's such a simple feature, and every other software has it, clearly, there is a demand & xero needs to sort it out to avoid losing customers.
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Keeshan Sayroo commented
You lost a customer, I did extensive research on features and integrations and I decided to purchase Xero, never did it occur that something so simple and necessary would be missing from your software. For $20.00 more I moved to QuickBooks. Not worth the thousands if not tens of thousands of dollars in inconveniences in training, add on products or lost business because of something that should not even be a question for a feature.
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Carl Winson commented
Thanks Daniel, I just about came to that conclusion myself :)
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Daniel Rico commented
If you use Stripe, you can create a payment link with the deposit you are requesting, send it to your customer and you'll record it manually into Xero, it's awkward but there's a way
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Carl Winson commented
Hey Eden, I agree with what you say, although it doesn't allow us to use the Stripe payment collection (for part payment of the invoice) which is what I would like to achieve.
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Eden Clemente commented
Split payments is the way to go.
This way, clients can pay a deposit, and then instalments, or separate "one-off" amounts, until the total is being cleared out... -
Barbara Mc Naught commented
Carl is correct in his comments. We have to use invoice2go for any deposit requests as xero does not have this facility and send that invoice to our clients. Then we transfer it over to xero. We are using two systems and paying for two systems , which is not viable in a business. Please add this ASAP TO XERO.
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Carl Winson commented
Staged payments is a fundamental part of many business operations and therefore should be a fundamental part of the Xero platform when it comes to invoicing. Please add this ASAP Xero!
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Keeshan Sayroo commented
need this asap
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Neil Bather commented
I was surprised this wasn't a standard feature. For deposits and in these times if a customer cant pay the whole amount, at least to agree partial payment is better than nothing.
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Monique Barry commented
Accepting deposits and part payments is an integral part of my business - it makes it hard for me to accurately track what is outstanding for a client and means I have to invoice them outside of Xero sometimes (using Dubsado) which I would like to get rid of completely!