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Twice I have had the 'send me a copy' not work and am shocked to see that I cannot access an email once sent - this is very poor service from Xero.

It's critical to be able to view what has been sent to the client. As it could be sent by any user of the system. Any audit trail isn't complete without it.

To be able to confirm that a bookkeeper is doing the job as required, to be able to check the emails is critical.

I can't believe this is an issue in 2023! How can you offer to send emails, but not be able to view what was sent?!?! Especially when other people from your business need to see what was sent, or what was sent a while/few weeks ago, people can't be expected to just 'remember' the content in all of these emails!!

This is such a critical feature. The lack of it is causing so many problems. Come on Xero, why do you not listen to your customers? It's really bad customer service!

I am in desperate need of this feature.

I get the feeling they just don't care. Note it was mentioned April 2013

From a PI and legal perspective we need to be able to prove the correspondence that has been sent to our clients. And I extend this requirement to Xero Sign\Document Packs.

Totally expected this was able to be accessed in Xero somewhere. I have been sending critical info via Xero without any record of having sent that I find out now

I have now resorted to sending a copy to myself for everything I send from Xero, not ideal but least I have a paper trail of correspondence

this is an imperative requirement of your service for legal purposes when chasing an invoice

This is a critical issue for us as we add additional information to the basic message/email sent with a invoice or quote.
Clients want proof the email was sent with the additional information and at the moment we can show it was sent but can't prove the additional information was on that email.

I am doing the same as Helen Walker below.

I add the clients own "Finance@clientname.com" email address in the Edit Contacts section of each customer so that all sales invoices are copied to that email address and we have proof that it went out.

If this could be set up as a default option rather than having to remember to do it on every customer account it would be really helpful.

I know that I can send myself a copy but I do not want all the clients invoice emails to come to my own company address.

Clients want proof that email was sent

This function is crucial when customer/client in questioning why they have not received the invoice when History/Notes noted we have sent it

This feature is an absolute must!

Invoice/bill dates are not representative of actual send or received dates, and I totally rely on this information being easily available within Xero, the link to Gmail or O365 that provided an e-mail trail was a perfect solution, in the absence of this a new solution will need to be found asap.

Please make this an essential requirement ASAP

A tab with a functionality where all outgoing email communication for a Xero entity can be recorded and reread in one place.

So does everybody else find the same as us when invoicing and checking invoices?

If you want to check whether an invoice has been sent in xero and you go to the notes field under "show history and notes" then there may be a record which says something like

"Sent by"[namedxerocustomer] mailname@mydomain.com, followed by a date.

But the last character of the email address is always knocked off. So in the example above the record actually says emailname@mydomain.co

So the notes field does not give you an accurate record of the status of the transaction.

Also, if you save an invoice, edit it, then send it xero tells you that a xero user has sent the invoice but doesn't give you any record of email address at all. So these are bugs in the xero code. Echoing Diana Lorkin's comments "...having been asked by a client to provide proof of the email.." we have a similar issue: One of our administrators is off sick and we now need to go back and chase unpaid invoices. The basic starting point is to verify what was sent to which email address and on what date. And we cannot find anything in xero that gives us an accurate record of that.

Does everybody else find the same? The last digit of the email address is knocked off? And if you save as a draft then subsequently send the invoice there is no record of email address at all?