Login - Don't Log Me Out/Extend Log Out Time (more than 60 minutes)
Develop the feature where Xero doesn't log user out time is extended for more than 60 minutes when it’s idle.
Purpose: Because having to log in again can disrupt users' workflow, which some users had to be interrupted as they’re also taking care of their business at the same time.
Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
If we detect there's been no activity on a page (e.g move movements, clicks, keyboard) for 10 minutes you'll receive an inactivity prompt ('Hey Kelly, are you still there?') and if your session reaches 60 minutes you'll be redirected to the login page.
- As a suggestion you can periodically refresh the screen <F5> to prevent the security timeout kicking in.
In more recent comments here it sounds like some of you are having issues with the login process or staying logged into Xero for less than 60 minutes. If you're experiencing unexpected behaviour, we'd highly recommend raising a case with our team of specialists at Xero Support where we have tools to investigate and confirm what's going on - Any details you can provide the team on the page you're trying to sign in from (e.g URL, error 500 received) or actions you were making when the login issue occurred will help. Thanks
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Heidi Montanari commented
yes please
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matthew arkinstall commented
good idea
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Marilyn Noonan commented
Would be good
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Sandra Wilson commented
Extend log out time to 8 hours
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Chris Pinner commented
Xero is a joke
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Nicole King commented
yes, keep logged in, bad enough having to 2FA every 24hrs
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Lisa Uys commented
I need to be logged in for 8hours
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nina schofield commented
Would be much better & more efficient
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Gary Cooper commented
Would be good
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Sharalee Clarke commented
This does not affect me.
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John Vincent commented
Not interested
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John Vincent commented
not at all
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ali yawari commented
very usefull
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Mano Thevathasan commented
A nuisance
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Gavin Hendry commented
Very useful
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Laura Van Hoof commented
Would be useful
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Pamela Tang commented
yes
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Katherine O’Conor commented
Log is is easy. Don’t need extra time
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Graham Morrison commented
so how do i log in TO MY ACCOUNTS ,not your flawed feedback system
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Shelley Clarke commented
2