Login - Don't Log Me Out/Extend Log Out Time (more than 60 minutes)
Develop the feature where Xero doesn't log user out time is extended for more than 60 minutes when it’s idle.
Purpose: Because having to log in again can disrupt users' workflow, which some users had to be interrupted as they’re also taking care of their business at the same time.
Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
If we detect there's been no activity on a page (e.g move movements, clicks, keyboard) for 10 minutes you'll receive an inactivity prompt ('Hey Kelly, are you still there?') and if your session reaches 60 minutes you'll be redirected to the login page.
- As a suggestion you can periodically refresh the screen <F5> to prevent the security timeout kicking in.
In more recent comments here it sounds like some of you are having issues with the login process or staying logged into Xero for less than 60 minutes. If you're experiencing unexpected behaviour, we'd highly recommend raising a case with our team of specialists at Xero Support where we have tools to investigate and confirm what's going on - Any details you can provide the team on the page you're trying to sign in from (e.g URL, error 500 received) or actions you were making when the login issue occurred will help. Thanks
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Dean Resuggan All Clear Pool Cleaning commented
leave as is
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Melissa Savage commented
Moving between several computers and having to constantly login maybe 20+ times a day is very time consuming and frustrating.
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Admin - Hunter Food Distributors commented
Moving between several computers and having to constantly login maybe 20+ times a day is very time consuming and frustrating.
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Mike Abeywickrama commented
7
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Zoe Paskins commented
leave as it is
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Nikki Harris commented
I'm not bothered but my bookkeeper gets frustrated with the 90 day re log in.... to banks etc
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Harry Bowden commented
not critical
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Helen Turner commented
where is my dashboard??? This is not ideal that the dashboard is not a simple find and I am being hijacked to give ideas.
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Keith Hurley commented
Please let me in to the dashboard!!
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Stacey McCarthy commented
as accountants we may leave the job and go back to it more than 1 hour later so not logging out would be good.
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Eileen Breeze commented
thank you
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Sharon Gallagher commented
what is this i need to do my timesheet
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Leia Gray commented
very needed
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Graeme Drum commented
Can you stop diverting me to this ideas page. I work long hours, need to do my book work and have no time for this time wasting.
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Paul Walls commented
Just need to login
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Keith Tindall commented
Nothing to add
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work shop commented
not important
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Tony White commented
I work out on the floor as well as in the office, continually logging in drives me insane. Maybe make it an opt in/opt out thing for those who do and dont want it.
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Ricky Pahina commented
how do i get to my accounts page please take this off its frustrating
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John Longworth commented
This feature of XERO does not worry me.