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Contacts - Send out bulk emails to suppliers and customers

Ability to send bulk emails to both suppliers and customers.

Purpose: Saves more time when businesses need to send emails to all their contacts. Especially when they need to announce specials or price increases.

204 votes

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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submitted  ·  AdminHannah G (Admin, Xero) responded  · 

Hi everyone, we thoroughly appreciate hearing where our users would like to see change across Xero. We also hear feedback through many other sources, and realistically while we’d love to, we simply cannot work on all things at once. Our product teams must make hard choices on where, and what to develop everyday, to continue delivering consistently high value to our customers.


That being said, there are no plans to make Xero a fully functioning email system for communicating with your contact base, like what’s being asked here. Focus for the team at present is needed on more critical projects, such as building on beautiful. There are many integrations available through our ecosystem, if you don’t find one specifically for sending out bulk emails to contacts, you could approach a custom-cloud integrator to build one for you at a fee.


I know this isn’t the news you’re hoping for, but we want to be transparent so you can make the best choices for your business.

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  • Lynn MacLean commented  ·   ·  Report

    Xero can you please let us know if this is something you can add? Like soon?

  • Simbarashe Mareverwa commented  ·   ·  Report

    This is a critical feature especially with the economic turmoil being experienced, touching base with suppliers and customers in a single email through Xero would before the most efficient way to manage communication.

  • John Prado commented  ·   ·  Report

    Oh my, goodness didn't know this idea was too old. this will erase the good moments a spent with you Xero.

  • Louise Buchanan commented  ·   ·  Report

    Yeh, 8 years is bloody ridiculous, especially for such a seemingly simple request!
    I flagged the idea as 'inappropriate' in the hopes it'll get some attention..... from someone..... somewhere.....

  • Terry Bluck commented  ·   ·  Report

    Dont hold your breath John Prado, as Brian mentioned, this idea is from 2014!!!

  • John Prado commented  ·   ·  Report

    I am getting old in years and still can't see this feature enabled. Hurry up Xero! I want to say Merry Christmas to all of my contacts.

  • Brian Curran commented  ·   ·  Report

    Xero Community Team shared this idea
    · Dec 30, 2014 ·

    ...and we're still waiting!

  • Ben Eder commented  ·   ·  Report

    Is there a way to send bulk emails to customers.

  • James Searcy commented  ·   ·  Report

    Is there a way to send bulk emails yet of changes?

  • Rachael Millar commented  ·   ·  Report

    This would be so helpful for advising customers of changes in charges, upcoming holidays etc without having to send individually.

    Notes added in emails when sending invoices/statements can be missed so it would be very helpful to be able to send to all customers as a plain email. Thanks.

  • Madira Ginige commented  ·   ·  Report

    Can sent emails or messages to group of our customers ?

  • Benjamin Smeeton commented  ·   ·  Report

    This would be a very helpful feature so that I can notify my customers of rate change's and the months I am not available to be of service. Please look at making this an option. Thanks

  • Louise Buchanan commented  ·   ·  Report

    Exactly! I can't believe it's not already a feature. I need to advise all of our current debtors of our change of banking details and because Xero is SHITE in so many ways, I have to retrieve every one of their email addresses to send it to them via Outlook. Arrrrgggghhh!!!!!

  • Denise McLean commented  ·   ·  Report

    This would be extremely useful to notify all customers at once of any business detail changes, price rises etc

  • Monique Bagnall commented  ·   ·  Report

    I would love to see a feature added where just like sending out statements to the contacts database there will be an option to create a 'customized' email to be able to send out to the customer database for the purpose of: change of business details, change in services provided, a thank you for your custom etc....

    This would make for better client relationships and communication.

  • Kathryn Metcalfe commented  ·   ·  Report

    We would like to inform an e-mail group of a change in legislation, so this feature would be extremely useful and if you could also attach a PDF this would be great.

  • Candace Meacham commented  ·   ·  Report

    We have changed our bank details so needing to update this with our contacts so it would be great if we could send an email to all of them at once.

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