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I wish there was an ability to set the company default button. Right now, with this button change, there are going to be problems in one of my organizations with invoicing. Xero should listen to its clients when they say this is an incredibly frustrating situation

I agree with Nigel Harper and adding it all to the settings menu than having a really clunky invoicing screen and layout. User profile or invoice setting being an obvious place. So many users don't issue invoices through xero.

As Posted other other threads: the answer is as follows:

Default Settings should be stored in the User Login Profile along side the Permissions assigned to the user for each company. These "Defaults" should include what the user wants as the default action for ANY Dropdown Button. EG. New Invoicing: Adding Billable Expenses - Add items SEPARATELY rather than as ONE. This used to be 2x buttons now it's a Dropdown Button with the wrong default 99% of the time. The same goes for New Invoicing Approval Button - Approval & Next or Submit for Approval & Next instead of Approve & Email. AND Next should be picked from the sort order in the Drafts Listing - Thus Chronoligical Order would be possible! (Or any order for that matter!)

By separating all these into different threads - the weight of sentiment is lost. Furthermore, once User Defaults are included in the User Login Profile - everyone gets to work they need to and are not forced to do anything that makes their job anymore difficult. The solution to this problem - done properly solves 10's or even 100's of problems. And the system is easily extendable if you ever try to make "improvements" again.

Please keep it at simply "Approve" and let the user decide what they then want to do with it. I cannot see that the majority of customers would want this. As a bookkeeper with many clients, I know few who would. In my practice I invoice customers monthly and complete and approve all my invoices before checking and doing a bulk email. I do not want to accidentally send an invoice and this is likely to happen under the New Invoicing. If left as is, there will be another extra step to change it to simply Approve

This is an absolute must!!! Some of my clients print off their invoices to go out with the goods and they invoices are not sent until after the process is completed in case the invoices need to be adjusted.

Other clients use different programs to send invoices and just adds alot of confusion and extra time to have to select to simply approve.

Other client prefer to select all the unsent invoices at once, after they have finished invoicing, allows time to double check before invoices are sent to clients.

it just seem that Xero is not really listening to clients. I don't know who was tested, but it wasn't me.

Two clicks instead of one is poor user interface design. I almost never email invoices from Xero for any of my clients - that's taken care of by other systems. Please fix this error so that the option used previously is the default.

Thanks for the update Kelly, like many other here, we simply cannot have Xero email the Xero invoice to clients as they get the invoice directly from another system. Two invoices will confuse clients and it's too easy on 'new invoicing' to accidentally send.

My solution for now: remove all the client email addresses from Xero... I hope I don't have to do that by hand!

There's no need to add a configuration, or keyboard shortcuts, or things like that. Simply show the option that the user used previously. If they used "Approve & Email" then show that next time. If they used "Approve and add another" then show that next time.

That will make everyone much more happy, regardless of which one they prefer.

Please make the default APPROVE

Hi Kelly, Thanks for the feedback, but this is hugely disappointing. Xero is basically telling us to take it or leave it.
Would either of the following be possible work arounds: 1. create a false email address for your customer and email invoices into oblivion, or 2. Enter a batch of invoices saved only, and later approve all at one go instead of toggling the approve and send option every single time?

Make it a user configurable option. Problem solved. Bonkers that we have to keep yelling about this.

Perhaps two buttons - one just approve and one approve & email next to it. So you can choose without having to use the drop down menu. PLEASE.

Please make the default APPROVE.

This is unanimously agreed on with everyone Xero user forums. The default should be Approve, not Approve & Email. If not fixed, this will lead to countless errors. We've been voicing concerns here and in forums, but apparently this is NOT scheduled for development.

I'm not sure what else to do....

Please make the default APPROVE

Need Approve to the be the default. We always approve first, then send later.

Concerned that some invoices will be sent to clients from here before being processed through Cimplico Sync. Need Approve to the be the default.

The APPROVE only options is used 90% of the time in our business.

Please make the default APPROVE

The Approve & Email button will lead to mass confusion for customers getting invoices to pay that paid already.