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Sales Invoice - Select "reply to" email address from dropdown

SO annoying that when we want to send an invoice using a different email address we have to always go into "Settings > Email Settings" to change the email address and then go back into it to change back once done. Why cannot we select the "reply to" email address from a drop down just like the "email template"?

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Oliver Williams shared this idea  ·   ·  Report…  ·  Admin →
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Gaining Support  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi team, we appreciate the interest in being able to change the reply to email when sending an invoice. This isn't something we have in our plans atm, but our product team are aware of this idea and we will continue to gain interest from our community for this here.

Just to confirm currently within invoicing you'll be able to see the current reply to email from the preview of the invoice on the right hand side. If you'd like to change this before sending you'll need to hop across to the Email Settings. Thanks

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  • Mark Gensler commented  ·   ·  Report

    I agree with @Oliver Humpage, just being able to set a "default from" for each contact would be great. Or it could be associated with particular email templates - there are a few different ways to implement it, but just some way that we could vary the "Reply-To" field so that those of us who have multiple brands operating under the same company can differentiate for our clients.

  • Oliver Humpage commented  ·   ·  Report

    Even just being able to set a "default from" for each customer contact would be fine, rather than a dropdown in the invoice system, if that were easier to implement?

    This is really important for companies who have various departments or various areas of work. I do wildly different kinds of work through my company with different email addresses for each, and the current method is extremely cumbersome.

  • Kishore Appadurai commented  ·   ·  Report

    Hi Kelly
    You may not hear from many users, as most might prefer to work within the existing features. However, adding the option to include multiple reply-to email addresses would be extremely helpful and address several challenges faced by SME entities. I strongly recommend proceeding with the development rather than waiting for additional community interest.

  • Kathy Skinner commented  ·   ·  Report

    Would be good to have more than one option for reply to email addresses as it would also save time in having to forward any replies to the relevant department and they could reply themselves. It also would save having emails being missed and not responded to.

  • Kishore Appadurai commented  ·   ·  Report

    Currently, XERO allows only one default “reply-to” email address. It would be very helpful if XERO could support multiple reply-to email addresses — or at least two separate options: one for sales and another for purchases.

    For example, when sending quotes, invoices, or statements to customers, the reply-to email should direct to the sales team’s address. Meanwhile, for supplier remittances, the reply-to should go to the accounts team’s email. Many customers simply click “reply” without noticing the instructions in our templates to contact the sales team, so having separate default reply-to emails would reduce confusion and improve communication.

    To XERO - Please consider this feature seriously and let us know once it has been implemented

  • CCC Window Cleaning Pty Ltd commented  ·   ·  Report

    it is really frustrating having to go back to email settings everytime i need to switch the reply to settings. please make this a feature as it is essential to businesses small and large

  • Brett Guise commented  ·   ·  Report

    This is quite a big issue for us actually. We are aquiring a new arm to our business with a different name and have setup the branding themes and email templates. Only to find that the email address that its sent from us pre set as our default which has a different trading name. Both arms of the business are under the same LTD company but the emails we send need to be specific for that brand.

    If this suggestion is picked up, realistically when could this be implemented? After using Xero for over 10 years this may be a make or break for us as a company.

  • Mark Gensler commented  ·   ·  Report

    Yes! It would be great to be able to set the reply to address as part of an Email Template, rather than having to change it via organisation level settings.

  • Christopher Stubbs commented  ·   ·  Report

    Agree with you 💯.

    Invoices, receipts and remittances need to be able to be delivered from a different email to that used for quotes etc.

  • Anita Pallas commented  ·   ·  Report

    Either an option to send invoices and remittances from different email addresses or the ability to set up a user that has read only permissions to issues invoices only.