Xero Support - Support chat feature
There should be a support chat feature, especially for new users. Drilling through support topics and forums is cumbersome for simple questions.
Jon Adler
shared this idea
Hi everyone, returning from my last update I wanted to confirm that we have released generative answers in Xero in app help for all customers.
We appreciate this isn't a direct live chat feature that is being asked for in this idea and will move the status back to Submitted, however we'd recommend giving this a try when you're next looking for an answer while working in Xero.
This feature takes into account what page you’re viewing, and the version of Xero you use, to do the best to ensure that the information provided is relevant to you.
Live chat is not something we have planned at this stage but if any steps are planned toward this, we'll let you know here.
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m smith
commented
when I try to import a statement from my bank I get a message saying Debit account has incorrect values . Upon checking what I can see both the export from the bank and import into the Xero account is the same it appears as +ACO-4.23 the amount I am tryng to import is -4.23 any suggestions
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HEATHER KOETTERITZ
commented
I am considering starting Xero and I have questions. No chat option, no phone number. How do I get answers to my questions on costs, etc?
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Jose Sampaio
commented
You advertise support chat 24/7, how do I access that chat
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