New invoicing - Display price, quantity and VAT when viewing invoice on web via mobile
Customer/recipient view of invoices on mobile should display price/quantity/VAT.
Majority of our customers review their invoices on mobile browser. We use zero-quantity line items to include extra information/detail in our invoices, but the new format cuts out price/quantity/VAT when viewing an invoice on mobile, so these lines appear blank/empty.
Other invoices, where customers want to review the price and quantity on their invoice, not just the line total, are similarly inaccessible.
Understand that these areas have been removed to keep the mobile invoice condensed, but it now means key information is missing from the invoice, and is resulting in more work for us as a team to answer their queries.
Was told by Xero support to tell customer to download the Xero app to view invoices on mobile - totally unreasonable for us to ask our customers to download an entirely separate app to review the single invoice we send them each month, something which they could previously do in seconds in their browser. Feels like a downgrade.
Kit Smithies
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