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We are still having so many issues with this. PO's accidentally sent to accounts.

Invoices accidentally sent to services team.

We also note that even though we have all the emails saved in the contact under other emails. When we go to send an email in Xero it doesn't populate the emails in the drop down option.

Xero this is such a critical function!!! Please rectify!!

I cannot believe this basic function is not available!

Hey,

Any chance of having multiple email selections for sending PO, Invoices, remittance etc.

This is a constant issue for our business, more and more organisations..
(generally government or medium to large businesses) are using automated invoicing / pay systems to streamline their purchasing activities.
Xero DOES NOT allow for this feature.
Instead has the email address needs to be entered in manually for each customer... This is not Accounts or time friendly especially if there are quite a number of customers now using these systems.

This functionality is vital for scaling businesses. Very time consuming and a pretty basic requirement for accounting software.

Invoices, Statements, PO's & Remittances - these should all have their own email contact option.
Should be simple enough??

Xero please provide an update?

This should a simple fix, other accounting software does this, I don't see why this can't be sorted now.

Xero Team, please prioritise this matter

Hi Xero
What is the point of circulating everyone who has liked this idea if you are not going to do anything about it?

What is the update on this? This is very time consuming and annoying.

Absolutely needed by a number of my clients. Month end sending of statements is time consuming and subject to human error with missing email addresses.
Sending both statements and invoices to the same listed people is not the preferred solution.

We also really need this function. We have our contacts saved in twice one with a (accounts) at the end of their name, and another with (sales) at the end. This is simply so we can have separate emails for their relevant departments. Please update this, it would help us and it seems we aren't the only ones going by this thread.

Where a contact is both Customer and Supplier - Ability to assign a different default email for Sales transactions and purchase transactions. This way the system will know which email address to use for Invoices, Bills, Statements etc.

Please also see this product idea from May-22:

https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/45160909-invoice-reminders-ability-to-change-invoice-remi

This is critical for us. We have had many times were we send a PO to our supplier but its not received because it went to their accounts/invoicing email address.

Now our only option is to add in all the emails (PO, Invoicing, Remittance) and try to remember to remove the unwanted emails at the time of sending it.

But i have seen a few times recently where our invoices are also going to their sales emails etc. And we have to hope it's not confusing them.

Having the option to allocate in customers/suppliers, an invoicing email, PO email and Remittance email would eliminate duplicate emails and risk of not being sent to the correct department.

Send all your xero emails from your own domain in just 2 mins and change route as you like .Watch demo : https://www.youtube.com/watch?v=MNsvdL-ppls (No need for multiple tools, relay systems, or complicated setup)

Contact : https://www.xeroemail.com.

The original post was August 2023 and this still hasn't been updated by XERO. Surely there should be some kind of update on this already!

Yes! I totally agree, this is a must. I don't think i'm on my own on this one, it seems everyone is looking for the same feature to be added. We had this option on previous softwares used. It saves so much time then needing to go through each customer to change the email when sending statements as the majority of our customer request invoices and statements sent to different email address than the primary contact. I'm really surprised that this feature has not already been added with the level of requests before mine.

It is also a problem for us when we add a Contact & then add the name & contact details.
For Rayable Contacts & for Receivable Contacts... there are different names /job functions/email addresses attached to each. When we send statements we use certain contact details & when we have a purchasing query we contact a different person & department.
With the current setup in XERO, one can not see which department each contact name is working in. Suzie works in Creditors & Anne work in Debtors. Please add a field so that one can add the role of the contact person.

This is a feature that Xero could definitely use. We are constantly being emailed by suppliers to send remittances to a certain email address. Our primary email address relate to ordering.