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“Send via Xero Network” feature in your invoicing system, which have negatively impacted our workflow and client payment behavior.

Since the update, this option now appears at the bottom of the invoice, while the sending process begins at the top. This disjointed placement is not intuitive and often leads to it being overlooked. More importantly, the system does not remember this selection, requiring us to manually enable it every time we send an invoice.

This has had a direct impact on our cash flow. Since the update, we’ve noticed a significant drop in timely payments. Many of our clients rely on the invoice being sent via the network to receive reminders and prompts through their own systems (such as Xero-to-Xero). With this no longer happening consistently, clients are missing invoices or forgetting to pay, which is causing delays and disruptions to our business.

We respectfully request the following improvements:

Move or duplicate the “Send via Xero Network” option to the top of the invoice to align with the sending workflow.
Allow this setting to be saved or remembered across sessions, so it doesn’t need to be manually selected each time.

Review the impact of the recent update on invoice delivery and client payment behavior, particularly for businesses relying on Xero-to-Xero functionality.

We appreciate your attention to this matter and hope these suggestions can be prioritized in a future update to restore the reliability and efficiency we previously experienced.

Regards,
Kelly Ross