Stripe - Exclude Surcharge from Stripe Fee Calculation
I was wondering if it was possible to get surcharge not added into the total charge that stripe uses to get their processing fee. I always thought that the surcharge total would be like the money that they took their charge from which is why I added the surcharge anyway. It ends up being that stripe adds the surcharge in with the base charge on the customer invoice and then takes out their processing fee. I don't think that is right though. It should be a way for stripe to only charge their processing fee to the base cost of the invoice and not the surcharge as well. This is very misleading if you ask me because that is how I thought it was all along and then I found out that they charge from the base invoice charge and the surcharge. I hope that you can find a way around this in the future. Thanks.
Matthew Owen
shared this idea
Hi Matthew, we really appreciate you adding your thoughts and voting on this idea. It's clear that having more flexibility around how Stripe surcharges are handled would make a difference—especially when it comes to simplifying reconciliation.
Not being able to exclude the surcharge amount from the Stripe fee calculation has come up from a few of you. It’s helpful to understand exactly where the pain points are and how they affect your day-to-day.
We’re going to keep this idea open so others can continue to weigh in. It's on our radar as we look at areas to improve, and your input here gives us valuable context as we make those decisions. Thanks for being part of this discussion!
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Trish Giunta
commented
In social media posts, the stripe reimbursement is misunderstood. Some don’t understand how to set it up - it’s not straightforward and requires knowledge of customising invoices to include it.
Then those that do set it up, still continue to pay the 30c processing fee but also the difference between the % reimbursed and the stripe fee given they include the stripe reimbursement in their calculations.I understand that other processing apps enable full reimbursement of the processing fees unlike Stripe.
Hopefully this is something Xero can change.