Payment Services Stripe Fees Reimbursement - Option to apply variable stripe surcharge
Option to apply variable stripe surcharge automatically to invoices where customers pay by credit card. Currently you can apply a set surcharge within invoice settings (for most credit cards this is 1.5% and we absorb the 20p per transaction fee). However the surcharge for international cards and premium cards is much higher. There should be the capability to charge the customer the actual amount paid in fees based on credit card used.
Hannah Boothby
shared this idea
Hey Hannah, thanks for raising this Idea with us we cant build a better product without customer input! However in this case its not possible to adjust the reimbursement fee at the point of payment option (credit card application) as the reimbursement fee is set in the Xero settings and not at the point when the customer pays. You will need to update the setting in Xero to adjust for a payment with an international or premium cards are expected (Tap to Pay). We will pass this Feedback to our Product team but its not something we are looking at currently.
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William Spiers
commented
Yes there's an issue where customers use the Tap to Pay with a debit card , and complain that they shouldn't be charged a surcharge as all card types are mixed in together.