41 results found
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Just Ask Xero(JAX) - Ability to turn off (after it goes live)
Today, I received an email from Xero, enthusing about the upcoming feature called JAX "Just Ask Xero". Apparently, this is a generative AI assistant.
Once it goes live, I will want to know how to turn it off. I will never use it - if I need help creating an invoice, there's a help file for that, and checking an AI's work takes as long or longer than just doing it myself in the first place - and see no reason to waste processing resources on something I will never use. Ensuring efficient use of processing resources is also critical…
92 votesHi everyone, thanks again for your feedback. We’re continuing to make changes to JAX, including how it’s controlled in your organisation.
While you can’t remove the JAX icon from your organisation (as JAX is in beta), you can change your users’ permissions to access JAX or opt out. To opt out, open JAX, click on ‘Settings’ then scroll down and select ‘Opt out’.
With the revamp of Xero Product ideas in July, we will no longer accept ideas for the removal of a new feature in Xero. We have provided your feedback to our Product team and will assign this idea to ‘Feedback’.
If you’d like to understand more about JAX and new features, check out the Xero Central article here.
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Files library - Add a Sales invoice directly from the file library and attach the file
Please reinstate the ability to create a sales invoice directly from the file library and have the file attached. This function was bafflingly removed in 'new' invoicing for sales yet the ability to create all the other types of transactions directly from file library was retained. This is a critical function when dealing with multiple BCIs (buyer created invoices) every month. Often the BCI file name does not include the customer name so requires opening the file in file library as well as creating the new sales invoice since files cannot be attached & viewed within the sales invoice until…
11 votesHi Martin
Something sounds off here, as the 'Add to new' function is intended to add the file(s) to the chosen transaction.
If anything like this isn't working as you'd expect it to, it's best looked into with a closer lens. Please raise a case with our Xero Support team on Xero Central and our specialists can investigate with you 1-1, and escalate to the Product team if it needs fixing. Thanks!
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UK payroll - Remove Subject to minimum wage message from draft pay runs
I appreciate the need to comply with minimum wage but to have this message on every pay item showing when processing is not only annoying but confusing when processing. This should only be a warning prompt if the gross pay doesn't meet the requirement when pay details have been completed.
8 votesThank you for your feedback regarding the frequent Subject to minimum wage messages. We understand your feedback on these notifications.
Please know they are temporary and essential right now. The notifications were implemented to encourage employers to carefully review their payroll data to ensure compliance with HMRC’s new legislations, and to avoid penalties during this transition period.
We'll pass your feedback on to the product team.
Thank you again for helping us improve Xero! We encourage you to continue sharing your ideas and voting on suggestions within the forum.
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Timesheets - New design has limited functionality
I have observed that the timesheets section in the payroll system has been updated. However, this update appears to have introduced several questionable design choices that hinder its functionality and efficiency.
Firstly, the employee list is not sorted alphabetically, which complicates the process of locating specific individuals. Secondly, the system no longer autofill's the default earnings rate, requiring unnecessary manual input. Thirdly, upon clicking the "Approve Timesheet" button, a redundant popup appears asking for confirmation of the approval, despite the action already being explicitly initiated. Lastly, when entering hours worked into a field, the system fails to clear the default…
18 votesHi everyone, while we appreciate your feedback about the updates to Timesheets with quite a few points raised in the one post we are going to move this to feedback. I want to assure you your feedback here has been shared with our product teams - however, if there are specifics that you'd like to see developed in the new timesheets we ask that you create ideas for each that we can then get a sense of the community in and keep you updated through - See the qualities of an idea on Xero Central. 🙏
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AU Payroll Pricing - Reinstate Payroll Add-on
Re-instate the option to pay for additional people on payroll without having to jump subscription tiers.
As a small business, every dollar counts, having to jump $25/month or $40/month to add a person to payroll hurts, especially when the additional features are unnecessary.
The UK has already reinstated this option, it should be reinstated here too. (Not entirely sure why it wouldn't be other than the fact not as many people would have offered feedback here in AU comparatively to UK.
In a capitalistic world, it would be nice to see you on the front foot Xero, show your care…
4 votesWe appreciate your feedback, this will be shared with our teams. We do not accept ideas about Xero pricing plans or plan structures and cannot make commitments to ideas of this nature.
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Invoicing - fix behaviour when using Tab from Issue Date to Due Date
When I am in the Contact field and update the Contact and click Tab, the cursor moves from the Contact field to the Issue Date field and highlights the date in the Issue Date field.
After I update the date in the Issue Date field and click Tab, the cursor moves from the Issue Date field to the Due Date field, momentarily highlights the date in the Due Date field and then immediately moves the cursor to the end of the date.
It's annoying AF.
If I update the Due Date field and click Tab, the cursor moves from the…3 votesSorry to hear the troubles you're running into here, Sam. By default, when you press tab after entering the invoice date to move over to the due date, Xero will highlight the due date for you in the similar manner as it is doing for the invoice date and the invoice number boxes. If you're experiencing issues, or some thing isn't working as you'd expect it to, it's best if you could raise a case with our Xero Support team on Xero Central and our specialists can investigate with you 1-1. Thanks!
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Reporting - Consolidation into one management accounts pack
Hi. We are an International company with various subsidiaries in the UK and overseas. We are using a bespoke accounting system which is not even cloud based. In fact all on the spreadsheets. Designed to serve the purpose. However, It took me a while to persuade our managers to move onto something more advanced, user friendly, that would create all accounts on the platform, not on manual spreadsheets.
There are a few downsides I am facing on Xero. This software doesn't have any built in accruals and prepayments invoice system, that could do the accruals and prepayments for you usins the dates…3 votesHi Svetlana, thanks for sharing your feedback and thank you for trying Xero. We appreciate you explaining how this could support your international operations. While Xero currently supports managing multiple organisations separately, consolidation of the reports is currently done outside of Xero. With regards to the accruals and pre-payments, we recommend raising a case with our support team as they would be able to look into it a bit more.
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New Invoicing - Awaiting approval order next invoice
Keep invoices in awaiting approval in the same order as the main screen list when clicking 'approve and view next'. We currently sort by supplier name, but this does not apply to when approving them, they appear to be in a random order for which invoice next appears. Would save a lot of time when approving invoices especially when a large batch done.
1 voteThanks for bringing this to our attention Kerrie. When using “Approve and view next” in the Awaiting Approval list, the next invoice shown should follow the current filtered and sorted order (e.g., by due date within the supplier filter). If you're experiencing performance issues, or some thing isn't working as you'd expect it to, it's best looked into with a closer lens. Please raise a case with our Xero Support team on Xero Central and our specialists can investigate with you 1-1 😊.
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Bank Feed - HSBC more frequent updates than every 24 hours
HSBC Business bank feed that updates more frequently than 24 hours in arrears. The fact that it takes more than a day for a customer payment to appear in Xero makes it hard to have effective account management.
2 votesHi Nikki — thanks for sharing this and explaining how more frequent updates would help your account management. I can see that you have raised this previously with Xero Support and as you know there is a delay of 24 hours for the UK HSBC bank feed to reduce duplicates 😣. We can assure you that we’ll keep monitoring this and will update the thread as further improvements become available. Thanks again for raising it and helping us track demand.
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alert when reconciling a open invoice
When I'm reconciling open transactions. Id love a notification if the invoice is still open before I accept the transaction. Some times we don't post payments because the invoice is still open and customers are adding to the invoice before we close it and ship it out. The issue that not knowing if the invoice is open or not. Then I accidently close the invoice and dont know that we owe a customer something. Lots of our customers make deposits before the work is done and still add to the invoice before its completed. Which is why we keep the…
1 voteHey Margaret, thank you for raising this Idea with us. This is a very specific request and we would generally point our customer in the direction of a third party that could manage the invoices in a more business specific way. There is currently no way for Xero to 'know' if a customer might be adding to an invoice, so this comes under what we would call a processes request. Your option would be (instead of reconciling the payment to an invoice) to reconcile and create credit notes that can be applied to the customer invoice at a later date. Also when you are reconciling payments, if an invoice is paid or closed it will not be available to reconcile too. It might be best of you raise a case with Xero Support to clarify this further🌟.
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Payroll Reports
- YTD payroll report (to see total salaries earned by staff for each reporting period)
- Pay cycle report (report to be saved in the Payroll module after each pay cycle)
- Ability to save employee contracts in Payroll module under each employee (for audit and transparency purpose)
1 voteWe appreciate your feedback about Payroll Reports and adding files to Employee records.
We don't accept ideas that have multiple requests in one post.
Please create separate ideas for each feature you'd like to see this developed.
You can see the qualities of a good idea on Xero Central.
In regards to saving contracts to employee records you might like to take and view and support this existing idea.
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Issue: Incorrect Due Date When Copying Invoices from Customer Activity List
When copying an invoice directly from a customer’s activity invoice list, the new draft invoice incorrectly sets the due date to yesterday’s date - this generally happens if the monring only.
For example, if copied in the morning, the new invoice shows today’s invoice date but a due date of the previous day.
Even more concerning, Xero allows the user to approve and send this invoice without flagging the error, meaning an invoice can be approved and sent with a due date earlier than the invoice date.
This behaviour should trigger an error or warning message to prevent invalid due…
1 voteThanks for raising this Idea Joana, this sounds like an issue that should be raised with our Xero Support team so they can investigate. We really appreciate the time you have taken to let us know about this, but it's best looked into with a closer lens. Please raise a case with our Xero Support team on Xero Central and our specialists can investigate with you 1-1. Thanks!
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AU Payroll: Ultimate Plan with 30 Employees Subscription Option
There should be more employee options in the ultimate subscriptions between 20 & 50 employees as there are small businesses out there that will never have 50 employees on the books per month but have more than 20. Even if the subscription points going up by 10 to accomodate this.
1 voteHi Cynthia, we appreciate your feedback, and this will be shared with our teams. However, we do not accept ideas about Xero pricing plans or plan structures and cannot make commitments to ideas of this nature.
You can read more about submitting ideas on our Xero Central article.
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Files updates
Dissatisfaction with the recent changes made to Xero’s file management system. Specifically, we’ve observed that frequently used files are now being archived, which is both counterintuitive and disruptive to our workflow.
Files should only be archived when they are no longer in active use. Archiving regularly accessed documents creates unnecessary confusion and inefficiencies.
This change will require our business to retrain over 100 clients on how to navigate the updated system—resulting in a significant and avoidable cost to our operations. We view this as an unnecessary adjustment that negatively impacts usability and productivity.
We would appreciate clarification on the rationale…1 voteThanks for your feedback, Kelly - this has been shared back with our product team.
These enhancements to Files are the first big step in our plan to provide a great document management system within Xero with;
- A more structured filing system, giving you a clear view of what still needs to be done.
- Streamlining the reconciliation and review workflow by allowing side by side preview and a clear distinction between documents needing action vs those that have been attended to.
- Paving the way for future enhancements and functionality that have been highly requested by our customers
We appreciate it may take a little time to adjust to the changes, but believe these changes will provide more benefit in the long term for managing documents.
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1 vote
We'll need some more detail for your post to be considered as an idea here, George.
It would be particularly useful if you could provide information about the files you are trying to attach to an invoice and a suggestion of how large these files are. Including details of your current workflow and the impact this restriction has will also help ensure we can get your idea to the right people in product for consideration.
If you'd like to update your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
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When reconciling have a tab to go straight to uploaded invoices/receipts. This would save a lot of time. Thanks for the opportunity to sugge
When reconciling have a tab to go straight to uploaded files i.e. invoices, receipts etc
Tab could be in section with ‘Create new’, ‘Find and Match’1 voteHey Patricia, thanks for raising this with us. We'll need some more detail for your post to be considered as an idea here. This will help others in community know what they're voting for, and ensure we can get your idea to the right people in product for consideration.
If you'd like to update your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
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Contacts - More detail per staff member required
In the Contact card, under the Contact Details tab, it would be helpful to have all contact information linked to the relevant staff member. For example, being able to associate a person's name with their job title, mobile number (or direct dial), and email address.
Currently, the email field links to a person's name, but the phone number field does not offer the same functionality - there’s no option to associate a name with the phone number. This can be limiting, especially when the staff member is a project manager or someone who primarily uses a mobile or direct line.
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1 voteWe'll need some more detail for your post to be considered as an idea here, Val. It will be helpful to know which platform you are working on (Xero Blue, XHQ, or XPM). This will help others in community know what they're voting for, and ensure we can get your idea to the right people in product for consideration. If you'd like to update your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
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New Xero Fonts - Feedback
NEW DISPLAY FONTS - CAN'T STAND THEM.
Xero has changed all the display fonts and this is a major change to how everything looks and reads. Xero should ask users if they want the legacy fonts and display or the new one. Fonts and display make a massive difference and Xero should not underestimate how much difference they make to customer's lives. This is much harder for me to read and for me a significant degrade in how i see the product
1 voteSorry to hear you don't like the font changes with the new navigation, Nick. I have shared this back to our product team.
I want to assure you that the teams did a lot of testing and research of the navigation changes to ensure the experience would suit majority of users. While I will move your post here to Feedback, if there are specific changes that you feel could improve the font for you please start a new idea and we can get a sense of the interest in this build throughout the community here. Thanks
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Customer statements with a Windcave payment option
At present customers can pay from their statement, only through Stripe. Will there be other options coming, as we cannot offer this as our payment supplier is Windcave.
1 voteHey Sharon, thanks for raising this Idea with us. As far as I am aware Windcave has been deprecated (removed) as a payment service in Xero. If you would like some further information and support around this please raise a case with Xero Support, you can do this here. Thanks again for your feedback.
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BAS - Turn off unfiled amounts permanently
I find unfiled amounts generally to be incorrect and I'd prefer not to use them. Can we get the ability to turn them off permanently, rather than have the current mandatory setting of them always being on and having to be switched off with every BAS we process every. single. time.
1 vote✨ Hi Craig, thanks for sharing your feedback on unfiled amounts in BAS processing. We appreciate you taking the time to explain how this impacts your workflow. By design, the Unfiled amounts option is on by default to help ensure any legitimate unfiled amounts or changes from a previously finalised period are automatically picked up in the next available statement, so nothing important is missed. We have moved this to Feedback but we will continue to keep an eye out for more interest around this as we review improvements to BAS workflows.
- Don't see your idea?