41 results found
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Global payrun - unable to pay employees in Bills Payable after 23 July
Xero told us Global Pay Run would be retired from 23 July and advised us to download Pay Run data but did not tell us to pay employees before that date. I approved a pay run a few days ago, intending to pay it at end of month in the Bills to Pay module, which has not been retired. But now those bills and deductions in Bills Payable are greyed out and inaccessible. Xero did not tell us about this. Please let us pay off those bills in Bills Payable otherwise they will be stuck there indefinitely.
2 votesThanks for reaching out and sharing your concerns regarding Global Pay Run payments, Jonathan. Understand that you're looking for guidance on how to manage the pay run bills you approved prior to Global Pay Run becoming read-only.
For any Pay Run bills that were not marked as paid by July 23rd, you can post manual journals to adjust the balance of non-system relevant accounts. While it's not possible to post manual journals directly to system accounts like Accounts Payable, there are other ways to make these adjustments. We have a helpful article on Xero Central that outlines the steps to do this.
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Importing - Special characters
Being able to import special characters - right now it deletes the letter completely which is frustrating. It worked in the previous version so surely this is something that could be brought back? (🙏)
2 votesAaah good to get this added feedback and thanks for the detail, Meloraylan.
When it comes to integrations and how data is synced into Xero from another application we'd recommend making sure you've connected with your app provider. Generally, they will have designed and built their integration with Xero themselves and will be best placed to help with any changes that may be needed when syncing your data.
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Be able to generate statements by Customer and reference(ie project names)
Be able to generate statements by Customer and reference(ie project names)
2 votesWe'll need some more detail for your post to be considered as an idea here, Desrae. This will help others in community know what they're voting for, and ensure we can get your idea to the right people in product for consideration.
If you'd like to update your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
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aroflo
AroFlo → Xero Integration Ignores Quantities – Every Line Shows “1” in Xero
We use AroFlo to create purchase orders and invoices, and send them into Xero via the standard integration. In AroFlo, each line has the correct quantity, unit price, and total.
However, when the invoice arrives in Xero:Every line item quantity is set to 1
The real quantity is moved into the item description
This breaks inventory tracking, reporting, and makes invoices misleading for our clients
AroFlo support has confirmed this is a “limitation of the Xero API,” but from our research, Xero’s API does support a…
1 voteSorry to hear the troubles you're running into here.
If you're experiencing issues with the data that's imported into Xero from an integrated app such as Aroflo, we recommend contacting them directly, as they'll be more familiar with the dataflow from their application and what it can do.
If Aroflo need assistance with their integration, they're welcome to reach out to us for help.
That said, if you still need help after contacting them, please raise a case with our Xero Support team on Xero Central and our specialists can check it out. Thanks!
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Bill Changes
New Bill Button Changes.
I am freaking out about changes that Xero are going to force on us within the Bills Framework.
The Invoices framework changes have been the stuff of nightmares.Today I noticed the pop up about the "refresh" coming to the New Bill Button and I am freaking out because of how horrible the options are in Sales and I have double they are going to push this on us.
Xero used to be like the Trinity Library in Ireland, though not know by all it is elegant, filled with knowledge, and awe inspiring.
Now its the…1 voteHi,
We appreciate your feedback about the Bills features, and this has been shared with our product teams.
We'll need some more detail (such as any changes you would like to see) for your post to be considered as an idea here. This will help others in community know what they're voting for, and ensure we can get your idea to the right people in product for consideration.
If you'd like to update your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
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no serious updates for over 10 years!
its 2025 guys and xero barely any different from 10 years ago and over £350 a year for what? so many basic coding improvements needed which feel so darn backward for 2025. i mean the software cant search properly, it cant notice the bank balance in xero doesnt match the bank account. the address entry is poor. a massive amount has changed in the last 2 years with AI and xero is just not keeping up. i barely wonder if xero even has a software development team at all??
1 voteSorry to hear your feelings here, Graeme. There are many changes and developments that we have made across Xero over the years including in the last year more influence from AI with the introduction and beta of JAX. You can get a full view of all the developments we have released from our Xero Central article, and we share recent and upcoming launches on The Long and Short of it.
I appreciate what we may be working on may not be the specific features or developments you'd like to see and may have voted for in the forums here, however we try to communicate with our customers transparently of what we are and sometimes aren't developing through the ideas here. Your post here will be shared back with our teams. We appreciate your feedback.
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Venmo
Please reconsider integrating Venmo, the paypal “hack” isn’t working for me! I’m sure a lot of users rely on Venmo as a form of payment, this would be really useful! Thanks for considering!
3 votesHi Monique, while we appreciate you sharing how you'd like to see an integration of Xero with Venmo.
While we have developed some integrations, we don't typically build integrations with other applications ourselves.
There is currently an option where you can request a custom URL from your payment provider to set this up as a payment service in Xero and you can find more information on this though our Xero central article.
Alternatively you could also let Venmo know this is something you'd like to see developed. We have a Xero Developer centre you can share with them where they can find information on developing an integration with Xero themselves.
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Integration with Penninsula (Bright HR)
Need to connect Peninsula (Bright HR) program to Xero. with over 40,000 users in Australasia using Bright HR we need it integrated with its employee and time keeping system.
1 voteHi Shane, generally Xero won't develop integrations with other app providers ourselves. We have an open API that interested parties can use to integrate with Xero, and we'd recommend approaching Penninsula (Bright HR) to let them know this is something you'd like to see - Welcome to share this link to our Developer Centre where they can gather more information if they choose.
While we won't build integrations ourselves, we are still interested to know the integrations our customers would like to see, and have a dedicated forum for raising these ideas with us, where we also have experts that can keep you updated.
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Repeating Invoicing needs option to not include line items in email body
Since the new invoicing was introduced at least a year or more back, all repeating invoices that have the approve and send option ticked now dump the content of all line items from the invoice into the email body. We have always used line items for licencing elements that we pay for certain parts of our business that we do not wish to expose to clients. This caused huge issues for us as we weren't even aware this was an issue (as it was not communicated to us by Xero) until a client contacted us. I have had an open…
1 voteThank you for your feedback.
We acknowledge that it's been a long process with a lot of back and forth, and we truly appreciate your patience.
Please be assured that your issue has been escalated to the appropriate internal teams. While we don't have an update just yet, keeping the communication within the case is the best way to ensure you receive the information as soon as it's available.
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Attach receipts to an invoice within Xero
This is the most tone deaf response I have ever heard to a feature request, ever. The fact that it has responses switched off suggests that it is known just how wrong the answer is.
The request for files (receipts etc) be pulled through to an invoice is nothing like attaching standard terms, as the patronising response suggests.
It's quite the opposite. Yet not such an outrageous request that it should be shot down like this.Sorry I have to cut and paste the topic this way but seems the only way to respond to an issue that has been…
0 votesHi David, I'm sorry to hear your frustration and appreciate my recent update on the original idea you've shared from is not our community were hoping for.
I understand that inserting files within the branding template is not going to be a solution for all situations but with many customers interested we wanted to include this in our update for those that it could possibly help.
As shared on the idea this is not something we have plans for changing, and though it's not possible to comment on an idea that is Not in pipeline other community members will still be able to vote and we can continue to track the trend in this. I can assure you if there is any change that would help everyone there we will make sure to post an update.
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Button to tick as "RECONCILED" multi-selected ledger a/c transactions on same a/c and sum to exactly 0.00 in functional currency
Such a "Renconcile" button and also its related "Show unreconciled only" checkbox would then ALSO need to be on: Charts of account enquiry and any report filter that lists ledger account transactions, and similarly any data tables exported (to likes of DataSights etc).
The "show/hide unreconciled" checkbox should also be something that we can choose to default centrally yes or no before we even enter the reports and enquiry screens. And then, we can choose on a specific instance to tick/untick what has then defaulted (this would make it even more efficient).
Envisaged usage: mainly on unlocked B/S a/c's but…
1 voteAppreciate the detail you've shared in your post, Jeremy. Taking a quick peep it doesn't look like you've raised a case with our specialists just yet.
What you're asking appears to be quite a different way of reconciling in Xero to what we offer, I'd recommend getting in touch with Support through Xero Central so we can get more understanding of your business flows 1-1 and see if there are options we can suggest that'd improve things for you here.
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Remove the border - within the border that has shown up out of the blue today
Please remove the border within a border that has shown up in Xero fields today - it is more "noise" on pages that you keep changing and making more cluttered for your users.
1 voteSorry to hear the troubles you're running into here, Rachel. If something isn't working as you'd expect it to, it's best looked into with a closer lens. Please raise a case with our Xero Support team on Xero Central and our specialists can investigate with you 1-1. Thanks!
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Invoicing - Cash Sales
The ability to email an invoice on a customer sales account without the balance of the account being available to the recipient.
1 voteYou could use an advanced invoice template to customise and remove some of the fields that are shown on your invoices, Debbie.
If this isn't quite what you're after we'll need some more detail for your post to be considered as an idea here. This will help others in community know what they're voting for, and ensure we can get your idea to the right people in product for consideration.
If you'd like to edit your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
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Fix the Xero apps glitches
Fix the Xero apps glitches.
Currently any bills with line items that have more than 2 decimal places that are approved in the app CHANGE THE PRICING ON APPROVAL - Makes a rather large function of your app not fit for purpose.
I have contacted support but they cannot tell me anything other than its been sent to the appropriate team to review.
Coincidentally it seems this started to happen when classic invoicing was retired. Xero really nailed that one didn't they....1 voteSorry to hear the troubles you're running into here, Fiona. You've mentioned that you've already raised a case with our support team about this issue, which was the perfect step to take, thank you. Because this is being investigated through that correct channel, our support team will be in touch with you directly via your case with any progress or updates.
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New invoicing - Unlink due date from invoice date
I am having problems with Xero automatically changing my due by date when I adjust the invoice date. I found a previous post where someone had the same problem and it was marked as resolved. But that is not the case. We often draft invoices for a customer - with carefully calculated due dates based on the service to be performed. When I go back to issue and approve the invoice - the invoice date changes but I want the due date to stay the same. I have to recalculate now as Xero changes it. Can this be fixed -…
2 votesSorry to hear the troubles you're running into here, Jenny. If you're experiencing performance issues, or some thing isn't working as you'd expect it to, it's best looked into with a closer lens. Please raise a case with our Xero Support team on Xero Central and our specialists can investigate with you 1-1. Thanks!
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Xero Uptime - Access
Having Xero being available 24/7 - yep, basic availability - uptime.
When I log in I want Xero to actually be online and to be able to log and do what I need to do, without having to get pages displaying telling me to come back later.
I don't want to come back later, I want to get this administrivia over NOW so I can get way from the computer and go out and have a life.
Every time this happens and I can't access Xero and get what I need done - because the system is down or under…
1 voteSorry to hear the error pages you're running into, Meg. We strive to maintain the availability of our services 24 hours a day, so if you're commonly running into pages that aren't working like you've mentioned we defintiely want to take a closer look into things.
Please raise a case with our Xero Support team via Xero Central where we can get more detail, and our specialists have tools to investigate. Thanks
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Software Improvement Request Our ServiceM8 partner, Hazel Whicher, tells me that you are asking for software improvement requests. We freq
Software Improvement Request
Our ServiceM8 partner, Hazel Whicher, tells me that you are asking for software improvement requests.
We frequently take advance deposits for plumbing and heating work and the Quotation/Advance Deposit management application using ServiceM8 Pay integrated with Xero is excellent and exactly what we need.
Some customers pay us by direct bank transfer and the application would be even better if such payments could be integrated with the ServiceM8 Pay system of managing advance deposits.
I hope that is not too difficult to achieve.
1 voteHi there👋, appreciate the detail you've share and that you've been directed to our forum by your ServiceM8 partner. However, as many of our app partners have built and designed their integrations with Xero themselves they are actually best placed to share this feedback with and confirm if this is something they would developing their integration with Xero to accommodate.
This isn't something we would be looking to implement for this integration specifically from our end.
Sorry to send you in circles but I would recommend getting back in touch with your ServiceM8 app partner. 🙏
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new items
Couple of ideas for the "products and services" tab. Firstly, if I am adding a New Item to inventory, there's a pretty good chance that that means I have just had one arrive in stock. So it would be good if I could populate the item in the same window as creating it, rather than having to Create New Item, and then come back and add stock to it.
Secondly, if I am inputting goods to stock, 90% of the time the reason for this is because these parts have been purchased. It's a pain to have to write "purchase"…
1 voteWe appreciate your feedback however we ask that each post is contained to a single idea for a feature. If you have multiple ideas that you feel could add benefit, you're welcome to create an idea for each one so they can each gain support from the community, and we can keep you updated through.
See more information on the qualities of an idea on Xero Central - If you'd like to come back and edit your post here to just a single idea you can reply directly to my update and we'll re-review this for you.
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Cashflow analysis integrates with Preno
Could Xero access the future bookings value by month from preno and lightspeed (and other integrated apps)this would provide more accurate cashflows when preparing forecasts.
1 voteHi Nicholas, thanks for your suggestion. As this idea relates to the integration of a third-party app with Xero, we recommend that you post your suggestion to our Developer Ideas forum.
We have a dedicated space there where our developer teams can see and review suggestions for how our ecosystem of apps works. You can submit your idea here: https://xero.uservoice.com/
Thanks!
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Tag for different payment methods
Can we please have a tag option of some sort that we can use for supplier ocntacts where we can mark if they are paid via manual batch payments, Direct Debits, Internationals or Credit Cards. Currently it is time consuming and tedious trying to navigate thousands of bills to pay where some are paid via direct debit or credit card and should not be batched for payments. However it is difficult to determine this without going through 1 by 1 or remebering off the top of your head. This also increases risks of duplicate payments. Could we have something int…
1 voteHi Emma, we appreciate your feedback with these great ideas for managing supplier bills and their payment terms. This has been shared with our product teams for their information.
However, as this does not meet one or more of the qualities of an idea votes and comments have been turned off.
You can edit your post, and respond to this status update if you'd like it to be re-reviewed. Thanks🙂
- Don't see your idea?