57 results found
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Expenses - Show which expenses have been reconciled
Expenses and Projects - We have received some complaints about the functionality of these apps from our clients. In order for us to be able to assist our clients, it would be useful if:
There was a way to see what the app looks like from a users point of view. e.g. a demo version of the app.
If xero showed clearly which expenses had been reconciled to the bank to avoid double ups.
If you could sort expenses by date/contact/amount under the 'ALL' tab.
4 votesWe appreciate your feedback about Expenses and Projects. To be considered as a product idea, you would need to ensure that the idea meets the qualities of a good idea. In particular, we require that only one suggestion is made per post as this makes it easier for us to clearly monitor each idea.
After reviewing this idea, I can see that 3 suggestions have been made. Points 1 & 3 have been raised separately previously and can be voted on here - Expenses and Projects - Demo version and Xero expenses - Ability to change sort order
For the 2nd point, we'll need some more detail for your post to be considered as an idea. Please could you edit the idea to explain in more detail where you are seeing double ups and how these double ups are occurring. Once updated, you can reply to this update and…
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Xero message delivery failure notification
RE: Xero message delivery failure notification
This is WORSE than useless - it doesn't tell you which email. We sent 24 invoices as usual to one company's three invoice clerks. We had three messages back covering two of those three clerks. It too 90 minutes with them checking every invoice in their system before we could work out which han't been sent.
Absolutely dreadful system. Why is it impossible to tell us which emails weren't sent?3 votesHey Christopher, sorry to hear the troubles you're running into here with email failure notification. If you're experiencing performance issues, or some thing isn't working as you'd expect it to, it's best looked into with a closer lens. Please raise a case with our Xero Support team on Xero Central and our specialists can investigate with you 1-1. Thanks!
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AU Payroll - Hide hourly rate for salaried employees
Hide the hourly rate for those employees on salary.
2 votesHi Steph, We'll just need a little more information about how this area of payroll impacts you and your employees.
This will help others in community who may be less familiar with Xero know what they're voting for, and ensure we can get your idea to the right people in product for consideration.
If you'd like to update your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
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Comprehensive Plan
Grow Plan
We are small business employing 30 casual staff, majority of staff only works 5 hr/week but to be compliance, we need to enter their pay into system.
All we need is functions that available in the Grow plan, but because we have many casual staff, I have to choose Ultimate 10 and payroll for up to 50 people.
I pay about $180 per month
I feel like we are force to choose higher subscription to fund the development that of no beneficial to small business. We are trying to survive with day to day operation.
You should do…2 votesHi Helen, appreciate your feedback and why you'd like to see a plan that fits you specific needs. Your feedback has been shared with the team, however we no longer accept ideas for pricing plans and plan structures.
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Cash Coding - Cancel button
Add cancel button to Save & Reconcile on cash coding
2 votesHi Judy
Thanks for submitting this idea!
We'll just need a bit more detail for your post to be considered here. There's already an 'Uncheck all' button and a 'Discard changes' option on this screen. Just so we can fully understand, what exactly would you want this Cancel button to do, that the existing options don't do?
This will help others in community know what they're voting for, and ensure we can get your idea to the right people in product for consideration.
If you'd like to update your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
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NZ Payroll - Draft time sheet not saving earnings rate
The draft time sheet used to be able to be saved with the earnings rate and no hours entered to allow for 3rd party data to be pushed in to populate the timesheet. Something has changed an you can no longer do this
2 votesHi Stuart. We appreciate your feedback about timesheets. By design, Xero timesheets are set up for users to add timesheet information manually, so it sounds as though this is working as designed.
However, Xero has an open API, meaning third party software providers are able to create an integration into Xero at any time without providing us documentation on how it works.
If you are using a third party solution, we recomend reaching out to the provider who created the solution if it's not working as expected as they'll be able to support you with the product they have designed.
If you have an idea about how Xero can improve timesheets, we'd love to hear your ideas. You can see the qualities of an idea on Xero Central.
You can create a new post, and respond directly to my update if you'd like us to re-review. Thanks
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Payment Services - Make it easier to understand for customers
Currently Xero offers PayTo as a way for customers to pay their invoices. However, the screen can be confusing. E.g some customers think they need to enter the bank details of who they are paying, rather than entering their own bank account details.
Is there a way we can make the screen easier for customers to understand. See attached screenshot of the way it appears currently.
Thank you.2 votesHey team, the display of the payment page is actually controlled by the payment service provider you've connected to Xero, not by Xero itself. As some of you have noted, a good workaround is to check with your payment provider about customization options for the payment page. We're continuing to look for ways to improve the payment experience and appreciate the feedback on this.
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GST - Edit columns size on GST return transactions report
GST return transactions report - how do you widen the Reference column?
2 votesHi Shona, appreciate you sharing your idea about the Reference column in the GST Return Transactions report.
We understand this might be an inconvenience when the column doesn’t display as expected. This is typically influenced by your device or screen setup.
To help other users understand the issue further, and to help us get it to the right team, it would be useful to have a bit more detail. You can edit your original post and respond directly to this update if you'd like us to re-review.
In the meantime, there are a few workarounds you might find helpful: selecting fewer columns, zooming out in your browser (Ctrl + - or Command + -), or exporting the report to Excel or Google Sheets to adjust the layout.
We’ve marked this idea as Feedback for now while we gather more context. You can also check out our guidelines on what makes…
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Importing - Special characters
Being able to import special characters - right now it deletes the letter completely which is frustrating. It worked in the previous version so surely this is something that could be brought back? (🙏)
2 votesAaah good to get this added feedback and thanks for the detail, Meloraylan.
When it comes to integrations and how data is synced into Xero from another application we'd recommend making sure you've connected with your app provider. Generally, they will have designed and built their integration with Xero themselves and will be best placed to help with any changes that may be needed when syncing your data.
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branding theme id
BrandingThemeID seems to be missing from the response when getting all invoices and using pagination.
1 voteHi Gary, it sounds like your idea here maybe around using Xero's API? If so, I'd recommend sharing this through our Xero Developer community where we have experts that will be able to help.
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Be able to generate statements by Customer and reference(ie project names)
Be able to generate statements by Customer and reference(ie project names)
2 votesWe'll need some more detail for your post to be considered as an idea here, Desrae. This will help others in community know what they're voting for, and ensure we can get your idea to the right people in product for consideration.
If you'd like to update your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
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Payment dropdown – list items hidden with no scroll hint
When entering payment details for a bill in the new interface, the payment dropdown only shows 5 items when clicked, however there are 6 items total. It turns out that the sixth item was hidden and required scrolling to be revealed.
There was no visual hint (scroll bars, arrows, chevrons, etc...) to indicate that there were more items in the list and that I needed to arrow down or use the scroll wheel to see the final list item.
I know that this might seem small but I thought that somehow one of my payment accounts had become disconnected in…
1 voteSorry to hear the troubles you're running into here, Julian. If you're experiencing performance issues, or some thing isn't working as you'd expect it to, it's best looked into with a closer lens. Please raise a case with our Xero Support team on Xero Central and our specialists can investigate with you 1-1. Thanks!
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AU Payroll - Report on different employee groups
Can an employee have more than one employee group and can tax and super payments be broken down into employee groups. We have NFP organisation that received funding from different areas. Employees work for up to 4 different groups each pay period. We need to be able to split Wages in 4 groups as well as the pagyw and superannuation. Is this going to be addressed in the future. Trying to get away from MYOB but it has these options.
1 voteHi Janet, we appreciate your feedback about various reporting options using employee groups.
Having multiple groups for each employee and assigning different employee groups for tax and super payments are different areas of Xero. Please create separate ideas for each feature and/or area of Xero you'd like to see this developed for, so we can gauge support and keep users updated.
You can see the qualities of an idea on Xero Central.
You can create a new post, and respond directly to my update if you'd like us to re-review. Thanks
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NZ Payroll Total hours in Pay employee draft.
In the pay employee screen the total hours would show in the earnings box alongside Total earnings. Another way would be for approved leave to show in the timesheet screen.
1 voteHi Michelle, We appreciate your feedback about total hours showing in a draft pay run and also the query about leave showing in timesheets.
These are two separate parts of Xero and we don't accept ideas that have multiple request in one post.
You can either create separate ideas for both subjects, or, if these two separate areas are related, we may need some additional details. It can help if you let us know how it affects your experience with Xero. This additional information will help others in the community to vote for and comment on your idea.
You can see the qualities of an idea on Xero Central.
You can create a new post, and respond directly to my update if you'd like us to re-review. Thanks
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UK Payroll - Claim Employment allowance for part of the year
When the business is no longer eligible for the EA during the year.
1 voteHi Maria, thank you for raising this as an idea, much appreciated! As many of our community members are new to Xero, we'll need a little more information about any workarounds you currently use for this issue and how this impacts your business.
This will help others in community know what they're voting for, and ensure we can get your idea to the right people in product for consideration.
If you'd like to update your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
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Hubspot crm
Sync with HubSpot Contacts is only one way From Xero
To me this does not follow the flow of contact, address and product data from Lead to Opportunity to Deal - which is upstream of Xero which tracks revenue. I am expected to add contacts in two places HubSpot which owns and manages all contacts for the company in their various roles for Client Relationship Management, but I have to then switch to Xero to add a Billing Contact and Address (very old school and poor UX data entry process BTW) and sync that back to Hubspot where all onboarding…
1 voteHi Mary, we have a Developer community where it's best to share requests around Xero's integrations. There we have experts that can best review and keep you looped in on any progress for ideas of this nature. I'd recommend raising this through our ideas portal there. 🙂
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1 vote
We'll need some more detail for your post to be considered as an idea here. This will help others in community know what they're voting for, and ensure we can get your idea to the right people in product for consideration.
If you'd like to update your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
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UK Payroll - Staffology payroll journal integration
Improve Staffology payroll journal integration to accommodate departments and individual employees costs including pensions and NIC to be allocated to different cost centres
1 voteSorry to hear the troubles you're running into here, Cristina. Xero has an open API, which means anyone can create an integration at any time without providing us documentation on how it works.
If the Staffology integration isn't working as expected, we recomend reaching out to the app's developers as they will be able to assist with maintaining the integration they've designed. If there is anything we can assist with standard Xero functionality, we'd be happy to help. Thanks!
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Payroll and Pension issues
Our company uses Xero in the UK and we have ongoing issues with NEST pension. I terminated a couple of temporary employees within the 3 month exemption period of paying pension. Termination and payday 8 Sept 2025, but NEST took pension payments from both employees even though it should only have kicked in from 16 Sept 2025 had they remained with us. Can this be looked at? Thanks Philippa
1 voteSorry to hear the troubles you're running into here, Philippa. From your description, it sounds as though this matter may be best looked into with a closer lens. Please raise a case with our Xero Support team on Xero Central and give Xero Support access to your organisation. Our specialists can then investigate your employee and pension settings in detail. Thanks!
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Jobber - Import invoice number into Xero
Having recently started using Jobber and it is so frustrating that the invoice number in Jobber does not import correctly into Xero.
Having the Invoice number appear in Xero as the reference and the reference number appearing as invoice number in Xero, I am having to go into each invoice and edit.
Raising this query I was first told it was a Jobber problem but New reply from Xero has confirmed that is is the mapping designed by Xero that needs to be corrected.
Please can you address this problem.
Thanks1 voteHi, thanks for your feedback about this.
As Jobber is an external app, they've created their own integration into Xero, and they'd be best placed to check if/how their invoice numbers can be imported into Xero.
We'd recommend reaching out to Jobber directly to ask about this.
If you need further help after contacting Jobber, please raise a case with our Xero Support team on Xero Central, and our specialists can check it out with you 1-1. Thanks!
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