58 results found
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Just Ask Xero(JAX) - Ability to turn off (after it goes live)
Today, I received an email from Xero, enthusing about the upcoming feature called JAX "Just Ask Xero". Apparently, this is a generative AI assistant.
Once it goes live, I will want to know how to turn it off. I will never use it - if I need help creating an invoice, there's a help file for that, and checking an AI's work takes as long or longer than just doing it myself in the first place - and see no reason to waste processing resources on something I will never use. Ensuring efficient use of processing resources is also critical…
92 votesHi everyone, thanks again for your feedback. We’re continuing to make changes to JAX, including how it’s controlled in your organisation.
While you can’t remove the JAX icon from your organisation (as JAX is in beta), you can change your users’ permissions to access JAX or opt out. To opt out, open JAX, click on ‘Settings’ then scroll down and select ‘Opt out’.
With the revamp of Xero Product ideas in July, we will no longer accept ideas for the removal of a new feature in Xero. We have provided your feedback to our Product team and will assign this idea to ‘Feedback’.
If you’d like to understand more about JAX and new features, check out the Xero Central article here.
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Xero Subscription - Increase Invoice limit in Ignite Plan
Invoicing - increase the number of invoices that can be sent on the Ignite Plan or have another plan between the ignite and grow plans that allows more invoices to be sent and bills to be entered without the current extras in the grow plan. The jump up in cost between these plans is too much.
37 votesHi everyone, we appreciate your feedback.
A lot of consideration went into the development of our plans and bundled features in order to align with the needs of different small businesses of all sizes and complexities.
To be transparent we'll no longer accept ideas about Xero pricing plans or plan structures and cannot make commitments to ideas of this nature. While we will move this idea to Feedback, please be assured comments have all been shared with our team internally.
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Timesheets - New design has limited functionality
I have observed that the timesheets section in the payroll system has been updated. However, this update appears to have introduced several questionable design choices that hinder its functionality and efficiency.
Firstly, the employee list is not sorted alphabetically, which complicates the process of locating specific individuals. Secondly, the system no longer autofill's the default earnings rate, requiring unnecessary manual input. Thirdly, upon clicking the "Approve Timesheet" button, a redundant popup appears asking for confirmation of the approval, despite the action already being explicitly initiated. Lastly, when entering hours worked into a field, the system fails to clear the default…
18 votesHi everyone, while we appreciate your feedback about the updates to Timesheets with quite a few points raised in the one post we are going to move this to feedback. I want to assure you your feedback here has been shared with our product teams - however, if there are specifics that you'd like to see developed in the new timesheets we ask that you create ideas for each that we can then get a sense of the community in and keep you updated through - See the qualities of an idea on Xero Central. 🙏
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Payment Services Stripe Fees Reimbursement - Option to apply variable stripe surcharge
Option to apply variable stripe surcharge automatically to invoices where customers pay by credit card. Currently you can apply a set surcharge within invoice settings (for most credit cards this is 1.5% and we absorb the 20p per transaction fee). However the surcharge for international cards and premium cards is much higher. There should be the capability to charge the customer the actual amount paid in fees based on credit card used.
3 votesHey Hannah, thanks for raising this Idea with us we cant build a better product without customer input! However in this case its not possible to adjust the reimbursement fee at the point of payment option (credit card application) as the reimbursement fee is set in the Xero settings and not at the point when the customer pays. You will need to update the setting in Xero to adjust for a payment with an international or premium cards are expected (Tap to Pay). We will pass this Feedback to our Product team but its not something we are looking at currently.
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Pricing Plans - Make Xero Projects available in the lower tiers of the new pricing plans
With the new pricing tiers coming in September 2024, Projects is only included in the most expensive tier. I currently pay for it as an add-on on a per user basis. With just two of us, this is cost effective. From September, if I want Projects I will have to pay for the top tier, a 30% increase to retain the features I use! Please make Projects available in lower pricing tiers.
54 votesThank you for your feedback here. A lot of consideration went into the development of Xero's new plans and bundled features in order to align with the needs of different small businesses of all sizes and complexities.
We appreciate differing needs of businesses and while Projects isn't in all our new plans, there are also other options in the Xero App Store that may be of interest.
In transparency, we want to share that we'll no longer be accepting ideas about Xero pricing plans and plan structures and cannot make commitments to ideas of this nature.
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Pricing Plans - Make Analytics optional on Ignite and Grow plans
I see that in Aus the starter plans in Xero are going up by 7-12% again this year (July 2025).
Part of the sales pitch appears to be access to analytics. Subscribers on this level are mum and dad businesses, maybe an employee or two (as restricted by Xero).
They need a simple system they can use, they don't need or want sophisticated analytics systems. There's nothing in their accounts to analyse. They barely have time or inclination to do a bank rec.
I find it odd that xero restrict basic functions and compliance features like invoicing, bills, payroll and…
4 votesHi community, we appreciate feedback on how we could improve Xero plans to suit your business, and this has been shared with our teams internally. However, we will no longer accept ideas about Xero pricing plans or plan structures. There are many factors that contribute to these decisions, and we cannot make commitments to ideas of this nature.
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Batch Payments - Option to lock bank account numbers
I would like to be able to choose to lock the Bank Account field in the Batch Payments screen where you can change/add bank account numbers. Making the user add the bank account number into the contact screen and the redo the batch payment so it draws that information from there - and any changes from here are notified to the Contact Bank Acc Admin.
4 votesHi
It sounds like you're aware that currently a user needs to have the bank account admin user permission to edit the supplier bank account details, either via the batch payment, or direct in the supplier's Contact record.
At the moment, any changes made to the supplier’s details from the batch payment are automatically saved to their Contact record.
Just to confirm, are you looking for users who already have the bank account admin access, to need to edit the Contact first, and for the Contact Bank Account Admin to be notified?
This will help others in community know what they're voting for, and ensure we can get your idea to the right people in product for consideration.
If you'd like to update your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
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AU Payroll - Hide hourly rate for salaried employees
Hide the hourly rate for those employees on salary.
2 votesHi Steph, We'll just need a little more information about how this area of payroll impacts you and your employees.
This will help others in community who may be less familiar with Xero know what they're voting for, and ensure we can get your idea to the right people in product for consideration.
If you'd like to update your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
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Comprehensive Plan
Grow Plan
We are small business employing 30 casual staff, majority of staff only works 5 hr/week but to be compliance, we need to enter their pay into system.
All we need is functions that available in the Grow plan, but because we have many casual staff, I have to choose Ultimate 10 and payroll for up to 50 people.
I pay about $180 per month
I feel like we are force to choose higher subscription to fund the development that of no beneficial to small business. We are trying to survive with day to day operation.
You should do…2 votesHi Helen, appreciate your feedback and why you'd like to see a plan that fits you specific needs. Your feedback has been shared with the team, however we no longer accept ideas for pricing plans and plan structures.
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Subscriptions - Rewards program for loyal customers.
Pretty simple.
I would have thought it is easier to hold onto existing customers, rather then lose them in favour of new customers.
Xero, please look after your current customers.
34 votesWe appreciate the loyalty of our customers and thank you for your continued support and choice in using Xero. While we've made sure to share your feedback with our teams internally we want to be upfront with you here that we'll no longer be accepting ideas for Xero pricing plans and plan structures as we cannot make commitments to ideas of this nature.
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NZ Payroll - Draft time sheet not saving earnings rate
The draft time sheet used to be able to be saved with the earnings rate and no hours entered to allow for 3rd party data to be pushed in to populate the timesheet. Something has changed an you can no longer do this
2 votesHi Stuart. We appreciate your feedback about timesheets. By design, Xero timesheets are set up for users to add timesheet information manually, so it sounds as though this is working as designed.
However, Xero has an open API, meaning third party software providers are able to create an integration into Xero at any time without providing us documentation on how it works.
If you are using a third party solution, we recomend reaching out to the provider who created the solution if it's not working as expected as they'll be able to support you with the product they have designed.
If you have an idea about how Xero can improve timesheets, we'd love to hear your ideas. You can see the qualities of an idea on Xero Central.
You can create a new post, and respond directly to my update if you'd like us to re-review. Thanks
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Payment Services - Make it easier to understand for customers
Currently Xero offers PayTo as a way for customers to pay their invoices. However, the screen can be confusing. E.g some customers think they need to enter the bank details of who they are paying, rather than entering their own bank account details.
Is there a way we can make the screen easier for customers to understand. See attached screenshot of the way it appears currently.
Thank you.2 votesHey team, the display of the payment page is actually controlled by the payment service provider you've connected to Xero, not by Xero itself. As some of you have noted, a good workaround is to check with your payment provider about customization options for the payment page. We're continuing to look for ways to improve the payment experience and appreciate the feedback on this.
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AU Payroll: Ultimate Plan with 30 Employees Subscription Option
There should be more employee options in the ultimate subscriptions between 20 & 50 employees as there are small businesses out there that will never have 50 employees on the books per month but have more than 20. Even if the subscription points going up by 10 to accomodate this.
1 voteHi Cynthia, we appreciate your feedback, and this will be shared with our teams. However, we do not accept ideas about Xero pricing plans or plan structures and cannot make commitments to ideas of this nature.
You can read more about submitting ideas on our Xero Central article.
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Files updates
Dissatisfaction with the recent changes made to Xero’s file management system. Specifically, we’ve observed that frequently used files are now being archived, which is both counterintuitive and disruptive to our workflow.
Files should only be archived when they are no longer in active use. Archiving regularly accessed documents creates unnecessary confusion and inefficiencies.
This change will require our business to retrain over 100 clients on how to navigate the updated system—resulting in a significant and avoidable cost to our operations. We view this as an unnecessary adjustment that negatively impacts usability and productivity.
We would appreciate clarification on the rationale…1 voteThanks for your feedback, Kelly - this has been shared back with our product team.
These enhancements to Files are the first big step in our plan to provide a great document management system within Xero with;
- A more structured filing system, giving you a clear view of what still needs to be done.
- Streamlining the reconciliation and review workflow by allowing side by side preview and a clear distinction between documents needing action vs those that have been attended to.
- Paving the way for future enhancements and functionality that have been highly requested by our customers
We appreciate it may take a little time to adjust to the changes, but believe these changes will provide more benefit in the long term for managing documents.
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New Xero Fonts - Feedback
NEW DISPLAY FONTS - CAN'T STAND THEM.
Xero has changed all the display fonts and this is a major change to how everything looks and reads. Xero should ask users if they want the legacy fonts and display or the new one. Fonts and display make a massive difference and Xero should not underestimate how much difference they make to customer's lives. This is much harder for me to read and for me a significant degrade in how i see the product
1 voteSorry to hear you don't like the font changes with the new navigation, Nick. I have shared this back to our product team.
I want to assure you that the teams did a lot of testing and research of the navigation changes to ensure the experience would suit majority of users. While I will move your post here to Feedback, if there are specific changes that you feel could improve the font for you please start a new idea and we can get a sense of the interest in this build throughout the community here. Thanks
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Jotform
Integrate with Jotform. Attached is what QB does with them.
1 voteHi Martin, appreciate interest in Xero integrating with more applications. Did you know we have a Xero Developer ideas forum? I'd recommend raising this idea there where we have ecosystem experts that can keep you update and there will be others users that may like to vote for this as well. Thanks
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We are currently unable to update or change the superannuation authoriser details in our Xero account. Despite following the available steps
We are currently unable to update or change the superannuation authoriser details in our Xero account. Despite following the available steps under Payroll , the option to edit or update the authoriser details is not accessible.
Kindly assist us with the process to update the authoriser’s information for superannuation payment
Pease guide us and resolve this issue asap
1 voteHi Navjot, I see you've also raised a case with our specialists at Xero Support, and it appears that they have been able to provide support to help with this process.
For anything not working as expected it's best to connect with our Xero Support team where we have specialists with tools to be able to dig in and investigate if needed. Thanks
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Customer - Statement Report for all
I'd like to be able to report on all statement history and notes, not just for one Contact at a time, but for all at once. For example, I'd like to be able to see how many Account Statements were issued in the last xx days, which contacts they were sent to etc. across my entire organisation. Looking for this, one Contact at a time, is excruciating...
1 voteHey Brendan, thanks for raising this Idea with us, we really appreciate our customer input. This is not an idea we are looing at currently but we have passed your interest along to the product team. Again we appreciate the feedback and the time you have taken to raise this with us. A work around for this is running the Accounts Receivable or Aged receivable details reports. ⭐️
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Report - One Supplier Purchase Order for every One Customer Invoice.
Hi
We generate 'One Supplier Purchase Order' for every 'One Customer Invoice'.
We are seeking a report / feature where one can quick and easy match the two, e.g. as per attached image.
It is a time-consuming exercise to ensure every invoice has a respective purchase order, i.e. close the loop.
Is there an existing idea that is similar to our requirement, or perhaps a solution available ?
Thank you.1 voteHey Peter, thanks for bringing this to our attention, however, this feature is available in the Payable Invoice Detail report where you can add a column called Order Number. It may be that this is not working as expected though and we would appreciate it if you could raise a case with Xero Support again and ask them to raise this as an issue so the Product team can investigate any issues,
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branding theme id
BrandingThemeID seems to be missing from the response when getting all invoices and using pagination.
1 voteHi Gary, it sounds like your idea here maybe around using Xero's API? If so, I'd recommend sharing this through our Xero Developer community where we have experts that will be able to help.
- Don't see your idea?