58 results found
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AU Payroll: Ultimate Plan with 30 Employees Subscription Option
There should be more employee options in the ultimate subscriptions between 20 & 50 employees as there are small businesses out there that will never have 50 employees on the books per month but have more than 20. Even if the subscription points going up by 10 to accomodate this.
1 voteHi Cynthia, we appreciate your feedback, and this will be shared with our teams. However, we do not accept ideas about Xero pricing plans or plan structures and cannot make commitments to ideas of this nature.
You can read more about submitting ideas on our Xero Central article.
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Files updates
Dissatisfaction with the recent changes made to Xero’s file management system. Specifically, we’ve observed that frequently used files are now being archived, which is both counterintuitive and disruptive to our workflow.
Files should only be archived when they are no longer in active use. Archiving regularly accessed documents creates unnecessary confusion and inefficiencies.
This change will require our business to retrain over 100 clients on how to navigate the updated system—resulting in a significant and avoidable cost to our operations. We view this as an unnecessary adjustment that negatively impacts usability and productivity.
We would appreciate clarification on the rationale…1 voteThanks for your feedback, Kelly - this has been shared back with our product team.
These enhancements to Files are the first big step in our plan to provide a great document management system within Xero with;
- A more structured filing system, giving you a clear view of what still needs to be done.
- Streamlining the reconciliation and review workflow by allowing side by side preview and a clear distinction between documents needing action vs those that have been attended to.
- Paving the way for future enhancements and functionality that have been highly requested by our customers
We appreciate it may take a little time to adjust to the changes, but believe these changes will provide more benefit in the long term for managing documents.
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New Xero Fonts - Feedback
NEW DISPLAY FONTS - CAN'T STAND THEM.
Xero has changed all the display fonts and this is a major change to how everything looks and reads. Xero should ask users if they want the legacy fonts and display or the new one. Fonts and display make a massive difference and Xero should not underestimate how much difference they make to customer's lives. This is much harder for me to read and for me a significant degrade in how i see the product
1 voteSorry to hear you don't like the font changes with the new navigation, Nick. I have shared this back to our product team.
I want to assure you that the teams did a lot of testing and research of the navigation changes to ensure the experience would suit majority of users. While I will move your post here to Feedback, if there are specific changes that you feel could improve the font for you please start a new idea and we can get a sense of the interest in this build throughout the community here. Thanks
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Jotform
Integrate with Jotform. Attached is what QB does with them.
1 voteHi Martin, appreciate interest in Xero integrating with more applications. Did you know we have a Xero Developer ideas forum? I'd recommend raising this idea there where we have ecosystem experts that can keep you update and there will be others users that may like to vote for this as well. Thanks
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We are currently unable to update or change the superannuation authoriser details in our Xero account. Despite following the available steps
We are currently unable to update or change the superannuation authoriser details in our Xero account. Despite following the available steps under Payroll , the option to edit or update the authoriser details is not accessible.
Kindly assist us with the process to update the authoriser’s information for superannuation payment
Pease guide us and resolve this issue asap
1 voteHi Navjot, I see you've also raised a case with our specialists at Xero Support, and it appears that they have been able to provide support to help with this process.
For anything not working as expected it's best to connect with our Xero Support team where we have specialists with tools to be able to dig in and investigate if needed. Thanks
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Customer - Statement Report for all
I'd like to be able to report on all statement history and notes, not just for one Contact at a time, but for all at once. For example, I'd like to be able to see how many Account Statements were issued in the last xx days, which contacts they were sent to etc. across my entire organisation. Looking for this, one Contact at a time, is excruciating...
1 voteHey Brendan, thanks for raising this Idea with us, we really appreciate our customer input. This is not an idea we are looing at currently but we have passed your interest along to the product team. Again we appreciate the feedback and the time you have taken to raise this with us. A work around for this is running the Accounts Receivable or Aged receivable details reports. ⭐️
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Report - One Supplier Purchase Order for every One Customer Invoice.
Hi
We generate 'One Supplier Purchase Order' for every 'One Customer Invoice'.
We are seeking a report / feature where one can quick and easy match the two, e.g. as per attached image.
It is a time-consuming exercise to ensure every invoice has a respective purchase order, i.e. close the loop.
Is there an existing idea that is similar to our requirement, or perhaps a solution available ?
Thank you.1 voteHey Peter, thanks for bringing this to our attention, however, this feature is available in the Payable Invoice Detail report where you can add a column called Order Number. It may be that this is not working as expected though and we would appreciate it if you could raise a case with Xero Support again and ask them to raise this as an issue so the Product team can investigate any issues,
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Payment Services Stripe Fees Reimbursement - Option to apply variable stripe surcharge
Option to apply variable stripe surcharge automatically to invoices where customers pay by credit card. Currently you can apply a set surcharge within invoice settings (for most credit cards this is 1.5% and we absorb the 20p per transaction fee). However the surcharge for international cards and premium cards is much higher. There should be the capability to charge the customer the actual amount paid in fees based on credit card used.
3 votesHey Hannah, thanks for raising this Idea with us we cant build a better product without customer input! However in this case its not possible to adjust the reimbursement fee at the point of payment option (credit card application) as the reimbursement fee is set in the Xero settings and not at the point when the customer pays. You will need to update the setting in Xero to adjust for a payment with an international or premium cards are expected (Tap to Pay). We will pass this Feedback to our Product team but its not something we are looking at currently.
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branding theme id
BrandingThemeID seems to be missing from the response when getting all invoices and using pagination.
1 voteHi Gary, it sounds like your idea here maybe around using Xero's API? If so, I'd recommend sharing this through our Xero Developer community where we have experts that will be able to help.
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GST Return Layout - Ability to filter by date and GST Return Layout - Late Claim in a seperate tab
GST Return Layout - Ability to filter by date
GST Return Layout - Late Claim in a seperate tabThe New GST layout doesn't have a seperate tab for "Late Claims" meaning everytime I have to create a breakdown for a client I have to delete all the other transactions for income & expenses. I can see you can filter by "late claims" but we don't want to have to export and manipulate the data when sending the documents to clients.
Additionally when we do filter the dates don't filter by date because the format is 07-10-2025 instead of 07/10/2025…1 voteThanks for raising this with us Claudine. If you're experiencing performance issues, or some thing isn't working as you'd expect it to, it's best looked into with a closer lens. Please raise a case with our Xero Support team on Xero Central and our specialists can investigate with you 1-1. Thanks!
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Bank Reconciliation - Create draft account transactions via API
Bank transaction lines created via API are immediately in AUTHORISED status.
I propose an optional DRAFT status.
A draft transaction is available for reconciliation, but it only becomes authorised at the point that it is reconciled.
This would allow for creating transactions via API but these only actually affecting the company accounts when a human gets in the loop to reconcile it with a real statement line.
1 voteThanks for raising this Idea with us Virgil. To clarify how an API work, the API integration creates the payments that are applied to invoices or bills which creates the account transaction that matches to the bank statement line to reconcile. You cannot apply a draft payment to an invoice or bill, so a draft account transaction is not possible for the payment process. We will pass your Feedback onto our Product team though, and as always we appreciate our customers input ✨
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New Invoicing - Reduce screen clutter
Please reduce the amount of screen clutter. Example shown. This is pointless information and not needed. It interferes with the flow of the already terrible new invoicing. There should be an option to hide this.
1 voteHi Claire — thanks for sharing your feedback on New Invoicing and highlighting areas and onscreen information that feels more prominent than needed✨Our customer's experiences are very important to us and we will pass this onto our Product team so we can accurately reflect our customer's ongoing feedback.
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Xero Accounting App (iOS) - Account code qwerty keyboard need numeric keyboard option
Current Operation when the category search is made QWERTY appears
Idea Open Keyboard with Numeric Keyboard above or as an alternativeReason speeds up entry for known codes eg I can enter 980 as category quicker
1 voteHi Grant 👋, thanks for sharing your feedback on the Xero Accounting iOS app keyboard options. We appreciate you explaining how a numeric keyboard could help when entering account codes. After reviewing this idea, we’ve moved it to Feedback status. The numeric keyboard does appear when you are entering in a number only field (quantity and price) and as many people type the name for the account code (category) the option is to switch to a numeric keyboard. Thanks again for helping us improve the app. Your feedback helps us prioritise enhancements that make data entry faster on mobile.
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Payment dropdown – list items hidden with no scroll hint
When entering payment details for a bill in the new interface, the payment dropdown only shows 5 items when clicked, however there are 6 items total. It turns out that the sixth item was hidden and required scrolling to be revealed.
There was no visual hint (scroll bars, arrows, chevrons, etc...) to indicate that there were more items in the list and that I needed to arrow down or use the scroll wheel to see the final list item.
I know that this might seem small but I thought that somehow one of my payment accounts had become disconnected in…
1 voteSorry to hear the troubles you're running into here, Julian. If you're experiencing performance issues, or some thing isn't working as you'd expect it to, it's best looked into with a closer lens. Please raise a case with our Xero Support team on Xero Central and our specialists can investigate with you 1-1. Thanks!
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AU Payroll - Report on different employee groups
Can an employee have more than one employee group and can tax and super payments be broken down into employee groups. We have NFP organisation that received funding from different areas. Employees work for up to 4 different groups each pay period. We need to be able to split Wages in 4 groups as well as the pagyw and superannuation. Is this going to be addressed in the future. Trying to get away from MYOB but it has these options.
1 voteHi Janet, we appreciate your feedback about various reporting options using employee groups.
Having multiple groups for each employee and assigning different employee groups for tax and super payments are different areas of Xero. Please create separate ideas for each feature and/or area of Xero you'd like to see this developed for, so we can gauge support and keep users updated.
You can see the qualities of an idea on Xero Central.
You can create a new post, and respond directly to my update if you'd like us to re-review. Thanks
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NZ Payroll Total hours in Pay employee draft.
In the pay employee screen the total hours would show in the earnings box alongside Total earnings. Another way would be for approved leave to show in the timesheet screen.
1 voteHi Michelle, We appreciate your feedback about total hours showing in a draft pay run and also the query about leave showing in timesheets.
These are two separate parts of Xero and we don't accept ideas that have multiple request in one post.
You can either create separate ideas for both subjects, or, if these two separate areas are related, we may need some additional details. It can help if you let us know how it affects your experience with Xero. This additional information will help others in the community to vote for and comment on your idea.
You can see the qualities of an idea on Xero Central.
You can create a new post, and respond directly to my update if you'd like us to re-review. Thanks
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UK Payroll - Claim Employment allowance for part of the year
When the business is no longer eligible for the EA during the year.
1 voteHi Maria, thank you for raising this as an idea, much appreciated! As many of our community members are new to Xero, we'll need a little more information about any workarounds you currently use for this issue and how this impacts your business.
This will help others in community know what they're voting for, and ensure we can get your idea to the right people in product for consideration.
If you'd like to update your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
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Hubspot crm
Sync with HubSpot Contacts is only one way From Xero
To me this does not follow the flow of contact, address and product data from Lead to Opportunity to Deal - which is upstream of Xero which tracks revenue. I am expected to add contacts in two places HubSpot which owns and manages all contacts for the company in their various roles for Client Relationship Management, but I have to then switch to Xero to add a Billing Contact and Address (very old school and poor UX data entry process BTW) and sync that back to Hubspot where all onboarding…
1 voteHi Mary, we have a Developer community where it's best to share requests around Xero's integrations. There we have experts that can best review and keep you looped in on any progress for ideas of this nature. I'd recommend raising this through our ideas portal there. 🙂
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User Role - Products and services
A permissions setting to control whether or not a user can create a new "product and service" would be valuable. Too many user creating new products, services and SKUs leads to a mess.
1 voteWe appreciate you taking your time to share your idea here, Fergus.
However, we'll need some more detail for your post to be considered as an idea here. This will help others in community know what they're voting for, and ensure we can get your idea to the right people in product for consideration.
Could you provide additional information as to how you'd be able to utilise this new permission and how it's impact on your business?
If you'd like to update your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
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1 vote
We'll need some more detail for your post to be considered as an idea here. This will help others in community know what they're voting for, and ensure we can get your idea to the right people in product for consideration.
If you'd like to update your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
- Don't see your idea?