alert when reconciling a open invoice
When I'm reconciling open transactions. Id love a notification if the invoice is still open before I accept the transaction. Some times we don't post payments because the invoice is still open and customers are adding to the invoice before we close it and ship it out. The issue that not knowing if the invoice is open or not. Then I accidently close the invoice and dont know that we owe a customer something. Lots of our customers make deposits before the work is done and still add to the invoice before its completed. Which is why we keep the invoice open.
Margaret Stevens
shared this idea
Hey Margaret, thank you for raising this Idea with us. This is a very specific request and we would generally point our customer in the direction of a third party that could manage the invoices in a more business specific way. There is currently no way for Xero to 'know' if a customer might be adding to an invoice, so this comes under what we would call a processes request. Your option would be (instead of reconciling the payment to an invoice) to reconcile and create credit notes that can be applied to the customer invoice at a later date. Also when you are reconciling payments, if an invoice is paid or closed it will not be available to reconcile too. It might be best of you raise a case with Xero Support to clarify this further🌟.
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Margaret Stevens
commented
When I'm reconciling open transactions. Id love a notification if the invoice is still open before I accept the transaction. Some times we don't post payments because the invoice is still open and customers are adding to the invoice before we close it and ship it out. The issue that not knowing if the invoice is open or not. Then I accidently close the invoice and dont know that we owe a customer something. Lots of our customers make deposits before the work is done and still add to the invoice before its completed. Which is why we keep the invoice open.