Xero Partner Hub

4 results found

1. Add authorised users to Xero Billing Account

   Please add the function for Authorised Staff to add new Xero files to a billing account. Currently only the billing account owner can set up new Xero files and this is usually the business owner. It's not the best use of their time when you have capable Practice Management staff to do it.

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   1 comment  ·  Staff  ·  delete…  ·  Admin →
   Feedback  ·  AdminAnis Anuar (Admin, Xero) responded

   Hi Carole-Anne, it sounds like you’re looking to give other team members access to manage your practice subscription and billing details.

   This is already supported in Xero through Billing Accounts permission, which allows additional users to view invoices, update payment details, and manage the subscription without sharing login access.

   For more information, you can also refer to the relevant article in Xero Central.

2. Last entry in time-sheet drop down menu out of view

   When using the time-sheet drop-down menu, the last item is often out of view, without the ability to scroll to it. Can this be fixed? This is an issue when there are many entries in day.

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   0 comments  ·  Staff  ·  delete…  ·  Admin →
   Feedback  ·  AdminRidhwaan Uddin (Admin, Xero) responded

   It sounds like this appears to be a bug, where the interface isn’t scrolling as it should. The best way to get this fixed is to raise a case with our Support Team.

   
   

   I’ve categorized your post as Feedback for now, but I recommend contacting Xero Support directly. They can investigate your specific browser settings and account to ensure this gets resolved by our engineering team.

   
   

   Thanks for flagging this with us!

3. Capacity Reducing

   Enable different 'Capacity Reducing Jobs' by staff member for businesses with departments.
   We have 3 capacity reducing jobs for our 3 divisions but the Capacity Tracking only allows capacity reduction against one job

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   0 comments  ·  Staff  ·  delete…  ·  Admin →
   Feedback  ·  AdminAnis Anuar (Admin, Xero) responded

   Hi Carole-Anne, at the moment, we need a bit more information to clearly understand the workflow or feature being referred to with “Capacity Reducing.” This will help ensure we accurately capture the intent behind the suggestion and route it correctly.

   For now, the best next step is to reach out to Xero Support so they can explore this with you in more detail. .

4. Feedback on Partner HUB

   When I go to TRY to enter my timesheets, it does not always take me to the timesheet area. Must be a bug in the system.

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   0 comments  ·  Staff  ·  delete…  ·  Admin →
   Feedback  ·  AdminAnis Anuar (Admin, Xero) responded

   Hi Anthony, thanks for letting us know about this.

   Since this seems to be a technical issue rather than a feature request, I’ve moved it to Feedback. I also recommend reaching out to the Xero Support team so they can look into your account and help get this resolved.

   In the meantime, you can still enter time using two other methods in Xero Practice Manager:

   • Time Summary Widget: Use the Enter time button right from your dashboard.
   • Timesheets Screen: Click View Timesheet from the dashboard to open the full timesheet entry screen.