8 results found
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Tax Manager View Readability & Accessability
'm raising a formal accessibility and usability concern about the redesigned Tax Manager client list, currently being rolled out to replace the existing view.
Attached are screenshots: the current list view (which we find fast, scannable and easy to read) and the new redesigned version.
Specific issues with the new design:
Colour contrast and readability: the pill-shaped status badges use low-contrast rounded backgrounds instead of plain text. For users with vision impairment, this is measurably harder to read than the current plain-text status column and does not meet WCAG contrast guidance we'd expect from an accounting platform used daily by…
4 votesWe appreciate you engaging us about this, Nicole. I see you've also reached out to our accessibility team about this too, who are currently looking into your feedback and will be best placed to respond on in relation to our accessibility standards. While we'll move your post to Feedback our accessibility team will be in touch soon. Thanks
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Xero Partner Hub - Time capturing
Time capturing. Not sure how it is possible to make the time capturing worse??? Every week i would need to recapture the same codes i used? In the last week. Who designed that widget did you just throw away all the previous functionality
4 votesHi Graham, while we appreciate your feedback on the Time Summary widget in Xero Partner Hub and this has been shared with our teams, in order for us to consider this idea we need more understanding of what change would help you with better use of this feature.
If you'd like to react and respond to my update here we can re-review this for you. Thanks.
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Xero Partner Hub - Navigation
Totally dislike this new version. The previous version was easy to navigate and know where you were and where you needed to go to.
Not easy to use or navigate around1 voteThanks for the additional information, Stephen. We appreciate it will take a bit of time to adjust to some of the changes of navigation.
While I want to be open that we won't be returning to the old layout and navigation in the separate XPM and Xero HQ experiences, there are a few ideas that have been raised around the aspects of what information is shown within the Jobs widget and navigating to Timesheets, which I've added your vote to, so you're kept updated if there are improvements planned for these.
If there are other specifics that you'd find useful for helping you get more out of the Xero Partner Hub experience we welcome you to start ideas for these or join others that have been raised.
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Xero Support
What Happened to Xero Support and being able to raise a case?
I find having to talk to an AI bot first before I can just ask for support very frustrating. I have a good knowledge of Xero and when I need to ask someone about something I have done my research first and can't find the right answer. Too many hoops to have to jump through to ask a question. Please bring back Xero Support screens.1 voteHi Rebecca, thanks for sharing your feedback on the recent changes in Xero's Support. We understand when you’ve already researched your question, being guided through an AI assistant before reaching support can feel like an unnecessary extra step. I've made sure to share this back with our team and your feedback will help inform our review of how we can make it easier to get help when you need it.
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favourites
My complete list of reports that I had marked/starred as favourites can no longer be seen in the list. Please fix.
1 voteHi Sheree, thanks for reaching out here.
Just to clarify, Xero Product Ideas is a space for users to share and vote on new feature requests and improvements to help shape the future of Xero.
Since this looks like something that needs a closer look, raising a support case directly with our Xero Support team will be the best way to get this investigated and resolved.
Thank you!
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Please change back to a smaller font so we can see more information on a screen
Please change back to a smaller font so we can see more information on a screen
1 voteHi Rosemary, as the request is quite broad, we've moved the post to Feedback for now. If there’s a specific Xero screen or workflow where the larger font is causing an issue, please react to this update and share more detail so we can better understand the change you're looking for.
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Fix Timesheet dropdown menu scrolling
Dropdown menus when selecting an allocated client job or task to add time to. Previously using directional keys would scroll through the list one by one. Now a single key press shifts the selected row and holding it scrolls the list like a mouse wheel.
This is terrible design. Holding down the key should continue the same action, not prescribe a different action.
1 voteHi Ashley, thanks for sharing this feedback. At the moment, when using the directional keys in the Staff Timesheet screen, the options scroll through one by one as expected. Could you let us know which specific screen and action you’re referring to where the scrolling behaves differently?
We’ve updated the status to Feedback for now. If you can provide a screenshot or a few more details about the steps you're taking by reacting to this update, that will help us better understand this and review the idea again.
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Contacts - Search by phone number
Search by Phone Number for Client/Supplier. It is noted that this feature ihas been made available, but it isnt working. I entered the number in the same format but no matching. This is helpful when I'm making Debt collection calls and they call back.
Search also by ABN to help identify same owners.
1 voteIm sorry to hear you're running into problems when searching for a contact using a phone number. This is a known issue/limitation whereby you cant search by typing in all the numbers of a phone number, instead you need to start typing up to 4 numbers, pause and the search will return the contact. We recommend raising this with Xero Support so they can add your case to the issue and you will be contacted once this has been resolved.
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