Tax Invoicing Bug
Is anyone else experiencing this issue?
I’d like to propose that it be investigated and resolved.
We’ve received multiple complaints that Tax Invoice templates are changing when emailed directly to clients from Xero. Our template displays 'Tax Invoice' as the header, but the PDFs being issued sometimes show only 'Invoice'. Internal testing indicates that the 'Tax' portion of the header is dropping off at random, and it doesn’t appear to be linked to any specific client.
1
vote
Tracey Lougher
shared this idea
Hi Tracey, if you suspect something isn't working as expected this would be best raised with our Xero Support team who have tools to be able to investigate and escalate with our product teams if needed. I'd recommend raising a case with our team through Xero Central. Thanks
