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Invoices & quotes

Customer ideas for Invoices, quotes and payment services.

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Invoices & quotes

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  1. Prior to the last update the upstanding invoices on the sales dashboard used to show amount outstanding. After the update it shows the total of the invoice. This is misleading as it is not showing the actual posts sing amounts.
    I run a layby system in my shop and this new update although small is actually inconvenient as I now have to click into each invoice (many of my customers have various laybys ar one time) to see the actual outstanding amount vs total of the invoice.
    Don’t suppose you could change it back??

    6 votes

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    2 comments  ·  Invoicing  ·  Admin →
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    Thanks for your idea, Lanie. Appreciate hearing how this would help you and the need in seeing the total.

    We'll keep an eye on the interest from community in this. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

  2. SO annoying that when we want to send an invoice using a different email address we have to always go into "Settings > Email Settings" to change the email address and then go back into it to change back once done. Why cannot we select the "reply to" email address from a drop down just like the "email template"?

    23 votes

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    15 comments  ·  Invoicing  ·  Admin →
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    Hi team, we appreciate the interest in being able to change the reply to email when sending an invoice. This isn't something we have in our plans atm, but our product team are aware of this idea and we will continue to gain interest from our community for this here.

    Just to confirm currently within invoicing you'll be able to see the current reply to email from the preview of the invoice on the right hand side. If you'd like to change this before sending you'll need to hop across to the Email Settings. Thanks

  3. Search Job name when searching for invoices
    The search function should be consistent across all search. If you can search for job name or part of job name in Search, you should be able to search for job name in Business/Invoices. This brings consistency to the search function.

    7 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi community, we appreciate the interest here however want to be forthright that this isn't something we have any plans for developing at present.

    We'll continue to get a pulse on interest through this idea and share if there are any updates.

    A feature I just wanted to highlight and may help solve the needs of some here already is queries with JAX.

    Right now, it's possible to query your invoices through JAX. While Projects isn't a field JAX can interpret just yet we are continuing to expand on it's capabilities. However, in the meantime, if there is a common keyword or phrase you're using in a Projects invoices you could look to ask JAX to show you all results for this phrase which may help you narrow down and find the invoices you're after.

  4. Show the total amount of Domestic Reverse Charge VAT on an invoice, to make it clear to the customer what is due by them.

    It is not necessary to show the VAT amount on each line, when it is the same for the whole invoice.
    While Xero may be compliant with HMRC, it is not right for businesses who are being repeatedly asked for this information to be shown on invoices. It would be a simple fix for Xero as the functionality is already in place.

    This is on a discussion thread with plenty of users requesting the same thing.

    24 votes

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    5 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing this idea and for explaining the impact it has on customers using Domestic Reverse Charge VAT.

    We can see why having the reverse charge VAT amount shown more clearly on invoices would be helpful, especially where customers expect to see this information called out directly rather than needing to calculate it themselves.

    We’re moving this idea to Gaining Support so we can continue to track interest and better understand how many customers this affects.

    For now, Xero supports Domestic Reverse Charge invoicing by showing the relevant tax treatment and required disclaimer, but we understand that doesn’t fully meet the need raised here.

    If this would help your workflow, please add your vote and share details in the comments about when you need to show the reverse charge VAT amount on the invoice. That context helps our product team better assess the problem.

  5. The ability to create a repeating invoice to a customer group

    20 votes

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    12 comments  ·  Invoicing  ·  Admin →
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    Thanks so much for sharing this idea ⭐ We’re moving it into Gaining support so other customers like you can vote and comment while we keep gathering feedback and exploring how it could fit alongside our wider invoicing and recurring invoicing work.

  6. Having recently created a custom invoice template for our business I wanted to include a merge field for payment terms (e.g. "30 days form date of invoice") next to the invoice due date field. Unfortunately customer payment terms, even though a data field in the contact record, is not available to incorporate in a customer invoice template. In my opinion this would be a useful addition to the custom invoice functionality.

    14 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Hi team, we appreciate the input and feedback on how a merge field for an individual contact's payment terms would be useful.

    While we're making improvements to the branding experience with our new invoice template editor, we want to be upfront that we don't have immediate plans for adding more merge fields for advanced branding themes.

    We'll continue to watch the appetite here and share if there are any updates. Thanks

  7. When using the search fund for INVOICES current options are: Enter Number, Reference, Contact or Amount. It would be nice to also be able to search by the account number issued to your clients.

    17 votes

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    3 comments  ·  Invoicing  ·  Admin →
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    Really good to have the understanding of use cases in which you'd want to search invoices by the contact account number rather than contact name. Thanks everyone, we are continuing to develop our invoicing experience, however I want to be upfront that this isn't something we have plans for right now.

    We are continuing to get a sense of the interest through this idea, so if there are any updates to share I'll let you know here.

  8. Idea for a warning pop-up message for when clients add payments to invoices
    (usually they haven't matched off by cent variance or something that has made it not match in the reconcile screen) Currently, its to easy for clients to add payment without realising they have also coded this, leading to double return of income/GST paid twice

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Eden, thanks for sharing this suggestion. We understand why having a confirmation prompt on the “Add Payment” action could be helpful in preventing mistakes.

    At the moment, when a payment is entered on an invoice, it is recorded immediately once confirmed. If a selection is made in error, this can require reversing or correcting the transaction afterwards.

    One option in the meantime is to use the bank reconciliation screen with the Find & Match process, where transactions are matched directly against bank statement lines. This can help reduce the likelihood of accidental manual payment entries from within the invoice screen.

    I’ve updated the status of this post to Gaining Support so we can continue tracking interest and gathering more feedback from the community.


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