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Contacts & documents

Customer ideas for contacts, documents and Hubdoc

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384 results found

  1. Hubdoc's integration with Xero can be great when it enables automatic reconciliation of an invoice with accounts in Xero. However, if any portion of an invoice is allocated to an account in Xero that has a 0% tax rate, Publishing to Xero fails with the error message "Validation Err. Line item tax amounts do not total to document tax amount".

    An example of where this occurs is where 50% of a transaction is deemed a business expense, while 50% of the transaction has a private use component, where the private use component is treated as personal drawings, e.g., the business…

    7 votes

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    0 comments  ·  Hubdoc  ·  Admin →
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  2. Users can scan their invoices via mobile app when they don’t have an internet connection.

    Purpose: To make sure that the invoices/documents didn’t get lost in the Hubdoc app when the internet connection is intermittent.

    25 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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  3. Ability to publish documents from Hubdoc into Xero Projects directly.

    Purpose: To make users’ easily publish the document and assign it to Xero Project.

    241 votes

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     ·  93 comments  ·  Hubdoc  ·  Admin →
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  4. Users can check which suppliers are on autosync quickly.

    Purpose: To save time from having to click multiple pages.

    20 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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  5. To make users able to search account name & code within the supplier configure rules setting.

    Purpose: To make users easier to search account name and code when they’re dealing with larger charts of account lists.

    14 votes

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     ·  2 comments  ·  Hubdoc  ·  Admin →
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  6. Ability to search or order and select documents based on the transactions date

    Purpose: Efficiency in downloading documents in bulk.

    14 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  7. Ability to merge documents in Hubdoc.

    Purpose: To easily combine separated pages of a document into one.

    217 votes

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    30 comments  ·  Hubdoc  ·  Admin →
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    Hi everyone, Hubdoc remains a core part of our offering, however we want to be transparent that we’re currently focused on delivering more efficiencies through Xero directly - such as with our new Smart Document Capture that helps create and match transactions for you directly from your Inbox. This feature is currently available to organisations in all regions except NZ and AU, which we're working on expanding this feature to soon.

    We also recently introduced the ability to upload multiple documents from your device to Xero using the Xero Accounting app. This feature enables you upload as either separate or a single document, that organisations can then use Smart Document Capture to help them create transactions fro once in the files inbox.

    We appreciate some users here may prefer for this feature within Hubdoc itself however this isn't something we have plans of developing within Hubdoc. Thanks

  8. Upload multiple page documents as one through Hubdoc mobile app.

    Purpose: Ease of use - Upload multiple pages using one device without having to send and upload through desktop.

    195 votes

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     ·  45 comments  ·  Hubdoc  ·  Admin →
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  9. Ability to save a document in Hubdoc to Onedrive for cloud storage.

    Purpose: To easily send the document to Onedrive.

    93 votes

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    24 comments  ·  Hubdoc  ·  Admin →
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    Hi community, thanks for sharing how we can improve Hubdoc for your business. While we'll continue to review and consider these sort of integrations overtime, we want to open that we don't have plans to integrate Hubdoc with Onedrive at this time. If there is any change or progress to share around this, we'll return to let you all know on this idea.

  10. Ability to search details of an ABN against the ABN register, from within Xero.

    Purpose: To see if the contact within Xero has valid ABN or not.

    78 votes

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    25 comments  ·  Contact  ·  Admin →
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    Hi everyone, thanks for taking the time to share your thoughts on ABN verification. We really appreciate you explaining how this could make it easier to stay compliant and simplify your daily workflows.

    Right now, you can use the quick link on the Contacts page in Xero to open the official ABN Lookup site and check details manually. We understand this isn’t the fully integrated solution you’d prefer, but it’s the option currently available for verifying contact information.

    Our product team has continued to review this idea, however it’s not something we’re planning in the near future. The idea will stay open for votes, and we’ll keep tracking interest here. If anything changes, we’ll post an update in this thread.

  11. To show a negative number in customer balance, when customers have a prepayment.

    Purpose: To make users easier to see any prepayments that were made by their contact in Xero.

    39 votes

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     ·  23 comments  ·  Contact  ·  Admin →
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  12. Ability to show account credit limit in supplier contact.

    Purpose: Users can easily know the limit of orders from suppliers.

    215 votes

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    117 comments  ·  Contact  ·  Admin →
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    Thanks so much for all your support and input on this idea, everyone.

    We understand how helpful it’d be to have a credit limit field for suppliers in Xero, and how it could help manage cash flow and stay within agreed limits with your key suppliers.

    A good workaround shared here, is to use the Notes field in the supplier's contact record to manually track their credit limit. While this doesn't automatically stop you from exceeding the limit, it's a visible reminder for your team. Additionally, regularly running the Aged Payables Summary or Detail report can help you keep an eye on what you owe and when it's due.

    We know there’s a desire for this functionality, however we want to be transparent that we don’t have any plans for this in the near term, and will move this to Not in pipeline.

    The idea will remain open for votes…

  13. Ability to allocate different transactions to different email addresses.

    Purpose: Because it’ll make users’ workflow easier when they’re dealing with the contacts that have different departments.

    809 votes

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    310 comments  ·  Contact  ·  Admin →
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    Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.

    Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.

    While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.

    Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on. 

    We do regularly review all ideas here, and your input is vital. We'll…

  14. Ability to send bulk emails to both suppliers and customers.

    Purpose: Saves more time when businesses need to send emails to all their contacts. Especially when they need to announce specials or price increases.

    258 votes

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    85 comments  ·  Contact  ·  Admin →
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    Hi community, I know it's been sometime since our last update and while we still don't have any plans for building a complete email system within Xero we wanted to share news of a new integration very much centered around needs expressed by some customers, here.

    Xero have partnered with Constant Contact to provide our customers a free integration to help small businesses streamline accounting and marketing by keeping customer data connected and automating routine tasks.

    With Xero + Constant Contact you'll be able to segment and engage your customers using financial and transactional insights, making it easy to deliver targeted marketing campaigns that drive results. You can also improve cash flow by sending automated invoice reminders and payment follow-ups through Constant Contact’s email campaigns, helping you reduce late payments. Xero customers can get 50% off any Constant Contact plan for 6 months. Terms apply.

    If this integration doesn't quite…

  15. To make users able to see repeating invoice details from Contact record.

    Purpose: To make users jump into active repeating invoices easily, and to minimise the risk of setting up duplicate repeating invoices for the same contact.

    26 votes

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     ·  5 comments  ·  Contact  ·  Admin →
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  16. Ability to export and print files from Xero in bulk.

    Purpose: To have backup files and audit purposes.

    699 votes

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    283 comments  ·  Documents  ·  Admin →
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    Thank community, we appreciate all your involvement on this idea. We understand the ability to bulk export or print attached files would be a huge time-saver, especially for year-end audits, client communication, and general record-keeping.

    We’ve evaluated the complexity of this feature against other priorities on our roadmap. Atm, this isn't in our plans however we'd like to explore bulk downloading of files from Xero in the longer term. I'll share an update when we're able to give more attention to this, here.

    For the meantime if this is essential for you right now, you may like to explore third-party integrations through our Xero app store which could meet your needs here.

  17. Ability to have duplicate contact names in Xero.

    Purpose: It’ll make an easier workflow for users. Because often, they have the same contact name and trading name but different addresses.

    197 votes

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    103 comments  ·  Contact  ·  Admin →
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    Hi everyone, we want to thank you all for your meaningful feedback and detail of the uses you each have for enabling duplicate names for contacts.

    Right now, the contact name field is the key identifier that interacts with many other Xero features, and as such, changing how this field functions is not a small feat.

    As noted by others in the comments, some users have found adding unique characters or using the account number in the contact name useful.

    At this time we don’t have plans for developing the ability to have duplicate names of a contact in Xero. However, the work happening around core features might open the door for improvements like this down the line.

    For now, we'll keep a close watch on the support this idea continues to build, and we’ll make sure to share updates if anything changes.

  18. Ability to have a notification when there’s a duplicate contact in Xero.

    Purpose: To make users easily check contacts that have similar details.

    126 votes

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     ·  40 comments  ·  Contact  ·  Admin →
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  19. Ability to rename the files in Xero Files once it’s attached.

    Purpose: To make other users in Xero (the one that doesn’t upload the file) can easily identify the file without having to click it.

    37 votes

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     ·  8 comments  ·  Documents  ·  Admin →
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  20. Ability to send statements to contact groups.

    Purpose: To make users’ easier to send statements rather than sending it individually.

    265 votes

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    160 comments  ·  Contact  ·  Admin →
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    Hi community, thanks for continuing to share how much time this workflow can take.

    Right now, we're building an agent that'll sit within JAX and help you get paid without the need to manually chase your customers, which may help address some of the need for more efficient follow-up and statement management.

    Initially, you won’t be able to turn this on for an entire contact group at once. You'll be able to enable it for each individual contact within a group, and JAX will do the handy work of designing a personalised plan to follow up with each one. For some this may be a consolidated statement.

    We recognise this doesn't cover every part of the original idea here, including sending statements to a whole contact group in one action. We’ll keep these gaps in consideration for future improvements and will share another update once the JAX agent is…

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