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3 results found

  1. Files - PDF File Preview

    In files, previewing a PDF that has been uploaded or sent to files will not work for many chrome users.

    Upon opening in files, it gives the error "This file can't be previewed with this browser."

    This occurs if the user has google chrome, and has google chrome set to "Download PDFs" instead of "Open PDFs in Chrome."

    Many people have chrome set this way. Other sites have somehow managed to make their PDF preview still work...hopefully Xero can implement this. The current setup makes it very hard to review uploaded files when they are in PDF format, as they…

    5 votes

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    5 comments  ·  Files  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks for the detail in your last message, Carlo. We appreciate some users may expect this to work differently, however as you have noted the files preview for PDF's is driven by the browser settings.

    If you're finding your PDF's download rather than being able to view them in your browser we would recommend looking at your browser settings to make sure the option to view in browser has been selected (as per the screenshot you shared).

    Being upfront this is not behavior that we're looking to change in the near future.

  2. Xero Go - viewing attachments without downloading

    It would be great to have the functionality for Partners/Accountant to be able to view Xero Go files as you would in a cashbook, ledger or business edition organisation, by seeing a preview of the document without having to download it.

    This was the case when Xero Go was initially came out and only an odd invoice needed downloading, now it is all of them, across various clients.

    I would take a guess there may be an issue with the app and photos it takes, these are jpeg and should just come up automatically when we view them. A fix…

    2 votes

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    0 comments  ·  Files  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for engaging with us here on Xero Product Ideas. As you'll have recently seen in our communications - We have spent the last year testing and refining Xero Go and after completing a careful review to understand the future of the product, we found greater investment was required to meet the changing customer needs and expectations around the product.  As a result, we will be retiring Xero Go on 12 September 2024, and will move this idea to not planned.  We really appreciate the support from you all who have been using the app during this free period.

  3. Files - Ability to upload any type of file to the library

    To make the user able to upload any type of file into the library in Xero.

    Purpose: To have more variety of file types that can be uploaded into Xero.

    7 votes

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    1 comment  ·  Files  ·  Admin →
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    Not in pipeline  ·  AdminHannah G (Admin, Xero) responded

    Hi everyone, there’s already a pretty wide range of accepted file types available for upload, listed here. Allowing any file type to be uploaded is not best practice from a security perspective, so we need to manage the file types available. For example, the XML file type can be used to perform a variety of attacks that we want to avoid to protect our customer’s data. For that reason we don’t have any plans to make the XML file type available. If there are other specific file types that you want to see, feel free to start a new idea per file type so we can gauge demand and assess associated risk.

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