Security & support

6 results found

1. Hi Xero, the consistent outages and glitches over the past few weeks

   Hi Xero,
   I don't believe your price hike is justified given the constant outages and portal glitches over the past month. We pay for a service that is constantly not usable. Please do better.

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   1 comment  ·  Support  ·  delete…  ·  Admin →
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   submitted  ·  System responded

   Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

   Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

   If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

2. Please create a report or field in depreciation schedule which identifies how much investment boos has been claimed for the year.

   IR10s now require a a field which states the amount of investment boost claimed for the year. Currently you have to manually search transactions to find these. Please add a field to fixed assets/depreciation reports that allow us to see this.

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   1 comment  ·  Support  ·  delete…  ·  Admin →
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   submitted  ·  System responded

   Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

   Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

   If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

3. Pop out for JAX

   Create a button on Jax that allows the dialog box to "Pop Out" or detach from Xero. It makes no sense that I have to copy directions from Jax to paste into Word so I can follow the often multi-step instructions that cannot be done while Jax is active.

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   0 comments  ·  Support  ·  delete…  ·  Admin →
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   submitted  ·  System responded

   Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

   Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

   If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

4. Being able to see what type of xero plan a client is on when a subxription is transferred to you

   It be good to be able to see what type of plan a client is on when accepting a subscription transfer, so then you know which plan to choose when accepting the invite

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   0 comments  ·  Support  ·  Edit…  ·  delete…  ·  Admin →
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   submitted  ·  System responded

   Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

   Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

   If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

5. Include what type of Xero subscription a client is on in XPM

   It would be good to see what type of Xero Subscription plan a client is on in XPM rather than having to go into my xero. (Some people dont have the ability to see what subscription type people are on in my xero. There is a box to show who the subscriber is, which isnt really that helpful, but it would be good to see what plan they are on as that would be very helpful, then everyone can see at a glance.

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   0 comments  ·  Support  ·  Edit…  ·  delete…  ·  Admin →
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   submitted  ·  System responded

   Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

   Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

   If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

6. ongoing system outages, performance issues

   Hi Xero,
   I am writing to formally raise concerns about the ongoing system outages, performance issues, and the broader impact these disruptions are having on my ability to complete client work.
   Over recent months, Xero has experienced repeated outages too many changes and significant slowdowns. These issues directly affect productivity, delay essential bookkeeping and compliance tasks, and ultimately result in lost income. As a bookkeeper who relies on Xero daily, this level of instability is becoming increasingly difficult to manage.
   What has been particularly disappointing is that, despite these ongoing problems, Xero has announced further price increases. It feels as though insufficient consideration is being given to the businesses, bookkeepers, and accountants who not only pay for these subscriptions but also actively bring clients onto the Xero platform. We are the ones advocating for Xero, supporting clients through setup and training, and relying on the system to deliver consistent, reliable performance.
   It should not be solely about keeping shareholders satisfied. Subscription holders, bookkeepers, and accountants should be a core priority for Xero, especially given the role we play in expanding and supporting the user base.
   I am requesting acknowledgment of these concerns and clarification on what steps Xero is taking to improve system reliability and support the professionals who depend on it.
   Thank you, Kelly

   Hi Xero,
   I am writing to formally raise concerns about the ongoing system outages, performance issues, and the broader impact these disruptions are having on my ability to complete client work.
   Over recent months, Xero has experienced repeated outages too many changes and significant slowdowns. These issues directly affect productivity, delay essential bookkeeping and compliance tasks, and ultimately result in lost income. As a bookkeeper who relies on Xero daily, this level of instability is becoming increasingly difficult to manage.
   What has been particularly disappointing is that, despite these ongoing problems, Xero has announced further price increases. It feels as… more

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   0 comments  ·  Support  ·  Edit…  ·  delete…  ·  Admin →
   How important is this to you?

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   submitted  ·  System responded

   Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

   Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

   If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂