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4 results found
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1,281 votes
Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities…
An error occurred while saving the comment An error occurred while saving the comment 
Will Broome
commented
@graham @sally @everyone
They have no interest. Sorry to disappoint.
Some bean counter has worked out that the churn rate for disgruntled clients will be less than the new customers they attract with their sh*t adverts on TV here in the UK.
So income goes up. Everyone (* at Xero) happy.
In 2023 there were 5,510,265 businesses of 0-49 emplyees - their target market. So there is an awfully big pool of people that will sign up and think all works fine for a few months.
They have zero interest in us and the only way we can ever get what we want is to actually walk.
We have moved 3 of our businesses off Xero - the next one will go as soon as eoy completed. Makes little difference in real terms - but at least I know I am not lining their pockets and providing bonuses for the feckless Directors.
An error occurred while saving the comment Will Broome
commented
Hi Kim,
Well the thread started in 2022 and I believe there have been 2 updates from Xero staff since.
What you may not be aware of is the fact there used to be another system for ideas and reporting issues - that was "wiped" (sorry archived) due to the 3 or 4+ years of comments and ideas that were never actioned.
So in short - don't hold your breath.
I honestly believe a very high proportion of users (30% +) are seriously just waiting for a better online option that has the features of Xero - but actually cares about their paying customers.
An error occurred while saving the comment Will Broome
commented
Yep requested along with 1000 other things (all about 5 to 10 years ago on the old ideas and comments system they conveniently removed) that would have made Xero the best in the market - but they know best.
It's telling that the last update from Xero was March 06, 2023.
We're talking about "Ability to create and save multiple addresses for a single contact record"
Anone would think they are working with NASA the amount of time this has taken - 78 days and counting - sorry I'll be kind... only 53 working days have elapsed :|
p1ss poor from a company that really doesn't give a dam n about it's paying subscribers.
An error occurred while saving the comment Will Broome
commented
Xero - Probably one of the least Agile online companies I have ever come across.
Will Broome
supported this idea
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351 votes
Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.
I can confirm this idea has been continually reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.
When there is opportunity to pick this up, I will share any news with you all here.
Will Broome
supported this idea
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1,168 votes
Hi community, we acknowledge the strong feelings in this idea and why you need a feature to flag bills directly within Xero. We really appreciate all your feedback and the detailed explanations of how this would help streamline your accounts payable.
We are dedicated to providing a solution for this over the longer term, but this will take some time requiring changes that sit beneath the face of bills.
In lieu of a direct feature for this we wanted to highlight some of the options discussed by the community here:
- Add a note to the bill: A detailed note on the bill itself can serve as a clear internal reminder of the dispute.
- Utilise tracking categories: Creating a specific tracking category like "Disputed Bills" can help you filter and report on these items.
- Adjust the due date: Temporarily extending the due date can prevent accidental payment while the dispute is…
An error occurred while saving the comment Will Broome
commented
Well there's your answer if you're in the UK : Check your email.
Xero pricing changes in the United Kingdom
They have to pay for their coffees - s**t advertising and World Cup sponsorship somehow.
Anyone know a good package out there that can handle :
Accounting
PO's
Quotes
Products in to a database in order to create quotes.I would rather pay more now than stay with a company that clearly doesn't value it's customers - the only way they will listen!
An error occurred while saving the comment Will Broome
commented
Collis - exactly what most long term users have been saying for 5 years or more... there is no two way communication or listening exercise with Xero. It's their way or no way.
The truth of the matter is we're all mugs for continuing to pay monthly for a sub standard product...
An error occurred while saving the comment Will Broome
commented
LOL - good to see Xero sponsoring football tournaments but not sorting out business critical issues.
"We're still interested to get a clearer understanding of users that'd like to see this developed for bills, and will continue to track this through the conversation here. If there's any change we will let you know on the thread here. Thanks "
Well that was Nov 22 - so if they can't get a handle on what is needed by so many by now - there is no hope.
An error occurred while saving the comment Will Broome
commented
Hi Sharon,
Sorry to disagree - I would NOT rather pay more - as this and about 100 other things everyone keeps bang ing on about - should be basic features for any accounting package worth it's salt.
The fact they are not - means we're already being fleeced for the dev team to sit with coffee changing things they think could 'look' better.
An error occurred while saving the comment Will Broome
commented
Hi Jim
Great though your 'tool' maybe (and I am sure it is) I do notice that you have to pay https://inbill.com.au/#pricing
Why should we have to then pay for yet another piece of software - when actually this functionality is something the existing software should have built in years ago and is not, dev-wise, that difficult.
Just Xero taking the ****
I wouldn't offer my services to help bail Xero out of their self-made position.
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3 votesWill Broome
shared this idea
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Sorry it's all platitudes as we've been waiting about 5 years for one simple idea to be implemented (but we need about 15 things - including this issue to be actually dealt with rather than just commented on that they "are looking at it").
Please do not waste your time and energy on Xero - unless you have a very simple business with single customers and simple sales, Xero is not up to it in any form.
We have started moving all 3 of our businesses over (all over £1m t/o) to QB as they offer the right balance. Yes there's a few niggles - but not basic ones like Xero.
If they stopped creating such stupid ads and stopped being Aus/NZ centric in their development processes, maybe they'd take their customers in Europe a bit more seriously.
Bye bye Xero I won't miss you.