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1,473 votes
Hi everyone, we know this remains a highly important request, and we appreciate the volume of detail you’ve shared around billing, delivery and contact management workflows in this idea.
As shared in our last update - our team has been progressing the next phase of work needed to bring this more meaningfully into invoicing.
We know many of you are looking for clearer timing, and while I’m not able to confirm a release date at this stage, I do want to reassure you this remains an active area of work for our product teams.
We’ll continue to return here with further updates as we move through the next stages. Thanks again for your patience and for continuing to share the workflows that make this so important.
An error occurred while saving the comment An error occurred while saving the comment 
Will Broome
commented
@graham @sally @everyone
They have no interest. Sorry to disappoint.
Some bean counter has worked out that the churn rate for disgruntled clients will be less than the new customers they attract with their sh*t adverts on TV here in the UK.
So income goes up. Everyone (* at Xero) happy.
In 2023 there were 5,510,265 businesses of 0-49 emplyees - their target market. So there is an awfully big pool of people that will sign up and think all works fine for a few months.
They have zero interest in us and the only way we can ever get what we want is to actually walk.
We have moved 3 of our businesses off Xero - the next one will go as soon as eoy completed. Makes little difference in real terms - but at least I know I am not lining their pockets and providing bonuses for the feckless Directors.
An error occurred while saving the comment Will Broome
commented
Hi Kim,
Well the thread started in 2022 and I believe there have been 2 updates from Xero staff since.
What you may not be aware of is the fact there used to be another system for ideas and reporting issues - that was "wiped" (sorry archived) due to the 3 or 4+ years of comments and ideas that were never actioned.
So in short - don't hold your breath.
I honestly believe a very high proportion of users (30% +) are seriously just waiting for a better online option that has the features of Xero - but actually cares about their paying customers.
An error occurred while saving the comment Will Broome
commented
Yep requested along with 1000 other things (all about 5 to 10 years ago on the old ideas and comments system they conveniently removed) that would have made Xero the best in the market - but they know best.
It's telling that the last update from Xero was March 06, 2023.
We're talking about "Ability to create and save multiple addresses for a single contact record"
Anone would think they are working with NASA the amount of time this has taken - 78 days and counting - sorry I'll be kind... only 53 working days have elapsed :|
p1ss poor from a company that really doesn't give a dam n about it's paying subscribers.
An error occurred while saving the comment Will Broome
commented
Xero - Probably one of the least Agile online companies I have ever come across.
Will Broome
supported this idea
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485 votes
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
Will Broome
supported this idea
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1,296 votes
Hi everyone, thank you for continuing to share how important it is to clearly identify bills that need attention before they’re paid. We understand the impact this has on teams managing bills and avoiding payments being made before a query is resolved.
While a user control flagging mechanism is not directly in the pipeline yet, we want you to know that your feedback and the volume of support here is getting to the right places.
Our product teams are continuing to consider this wider workflow (not just adding a standalone flag) as they plan and shape our direction for bills.
We’re working towards making it easier to manage payments out of your business, with clearer ways to understand which bills need action as part of a more connected bills and payments experience.
The new bills approval flow which we’re currently developing is an example of this - once available admins…
An error occurred while saving the comment Will Broome
commented
Well there's your answer if you're in the UK : Check your email.
Xero pricing changes in the United Kingdom
They have to pay for their coffees - s**t advertising and World Cup sponsorship somehow.
Anyone know a good package out there that can handle :
Accounting
PO's
Quotes
Products in to a database in order to create quotes.I would rather pay more now than stay with a company that clearly doesn't value it's customers - the only way they will listen!
An error occurred while saving the comment Will Broome
commented
Collis - exactly what most long term users have been saying for 5 years or more... there is no two way communication or listening exercise with Xero. It's their way or no way.
The truth of the matter is we're all mugs for continuing to pay monthly for a sub standard product...
An error occurred while saving the comment Will Broome
commented
LOL - good to see Xero sponsoring football tournaments but not sorting out business critical issues.
"We're still interested to get a clearer understanding of users that'd like to see this developed for bills, and will continue to track this through the conversation here. If there's any change we will let you know on the thread here. Thanks "
Well that was Nov 22 - so if they can't get a handle on what is needed by so many by now - there is no hope.
An error occurred while saving the comment Will Broome
commented
Hi Sharon,
Sorry to disagree - I would NOT rather pay more - as this and about 100 other things everyone keeps bang ing on about - should be basic features for any accounting package worth it's salt.
The fact they are not - means we're already being fleeced for the dev team to sit with coffee changing things they think could 'look' better.
An error occurred while saving the comment Will Broome
commented
Hi Jim
Great though your 'tool' maybe (and I am sure it is) I do notice that you have to pay https://inbill.com.au/#pricing
Why should we have to then pay for yet another piece of software - when actually this functionality is something the existing software should have built in years ago and is not, dev-wise, that difficult.
Just Xero taking the ****
I wouldn't offer my services to help bail Xero out of their self-made position.
Sorry it's all platitudes as we've been waiting about 5 years for one simple idea to be implemented (but we need about 15 things - including this issue to be actually dealt with rather than just commented on that they "are looking at it").
Please do not waste your time and energy on Xero - unless you have a very simple business with single customers and simple sales, Xero is not up to it in any form.
We have started moving all 3 of our businesses over (all over £1m t/o) to QB as they offer the right balance. Yes there's a few niggles - but not basic ones like Xero.
If they stopped creating such stupid ads and stopped being Aus/NZ centric in their development processes, maybe they'd take their customers in Europe a bit more seriously.
Bye bye Xero I won't miss you.