Settings and activity
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2 votes
Freya Pieroz
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3 votesFreya Pieroz
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28 votesFreya Pieroz
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11 votes
An error occurred while saving the comment Freya Pieroz
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6 votesFreya Pieroz
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4 votes
Hi Karen, this does sound like odd behaviour and would be good to get a closer look into. I see you've also come into our Xero Support team and they've suggested booking a time to connect and share screen so they can see the behaviour occurring for you. If you can respond to them through your My Cases they can investigate this with you 1-on-1. Thanks
An error occurred while saving the comment Freya Pieroz
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Yeah, I get this too. It happens most frequently when I am editing multiple invoices at the same time - one of them falls over while trying to auto-save and then once that invoice falls over, it can't get up again (the other, related invoices I am editing are usually fine).
I haven't tested editing invoices for different Projects at the same time, but it definitely happens for multiple invoices within the same Project (certain customers of certain clients like different contractors to be invoiced for on separate invoices).
Freya Pieroz
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10 votesFreya Pieroz
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2 votes
Thanks for the feedback, Stuart! Great to hear you're already using it. I've passed this back on to the team and will keep you updated if there's any planned change 🙂
Freya Pieroz
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14 votesFreya Pieroz
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20 votes
Hi everyone, while we appreciate and initially provided a solution for the idea here within the new invoicing email modal, we wanted to return as after further testing this feature has needed to be removed.
That said, we know being able to add basic formatting to your emails is important to some of our customers and while the tool bar has been removed you can still add basic html formatting to your emails to bold, add italics or underline text within the invoice emails you send to customers.
- Bold = <b> and </b>
- Italics = <i> and </i>
- Underline = <u> and </u>
We understand not all customers are familiar with these tags so I've added an example image that shows the different tags that can be added and how these will show instantly within the email preview so you can make sure you email looks as you expect.
If…
Freya Pieroz
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3 votesFreya Pieroz
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8 votes
Thanks for your detailed feedback, everyone. We do find that customers have differing expectations of how clicking a link should behave.
With the current behaviour, opening the contact in a separate tab means that users don't lose any information they may have entered in the invoice.
We don't have any plans for changing this in the near term but it'll be good for us to continue to get a sense of the interest around this from our community here. If there are any changes that may impact this we'll share an update with you all here.
An error occurred while saving the comment Freya Pieroz
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Open the link on the same page.
When I want to open a link on a new page, I can use the standard internet browser option of clicking my mouse's scroll wheel. Or right click and select open in new tab or new window. I expect the standard of left click = open in same tab to be consistent within Xero as it is within the rest of my computer use.
Freya Pieroz
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2 votesFreya Pieroz
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4 votes
Sorry to hear you don't like this feature, Richard. We've heard from others that this helps them get a better picture of what their invoices will look like when sending to a customer and enables them to make changes on the fly without having to preview or send a copy to themselves first.
Appreciate it might not be everyone's cup of tea and while we don't have any plans for removing this atm, we'll get a sense of the interest through the idea here.
Freya Pieroz
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4 votesFreya Pieroz
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3 votes
We appreciate the interest and rationale in wanting to be able to delete an employee's bank information.
While this may be a function we look to explore in the long-term we want to be upfront that this is not something we've currently got planned.
In the meantime, you can replace the employee bank account details with fake/dummy information instead.
Freya Pieroz
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3 votesFreya Pieroz
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4 votesFreya Pieroz
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4 votesFreya Pieroz
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8 votesFreya Pieroz
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This would save a lot of time - currently, I have to create multiple batch payments when there are multiple invoices for the same supplier, because it's easier than trying to explain why the payment for the total amount owing only had one bill reference on it...