Settings and activity
13 results found
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580 votes
Hi community, thank you for all the engagement and we can see the growing interest in improvements to help simplify your view of information on the new Homepage and navigate important information and insights with more ease.
Right now, our team have a few pieces of work underway intended to help with some of the pain points that have been raised here these include:
- More options for the sizing of widgets so you can reduce these frames and better position this information on your screen
- More customisation of information within a widget like being able to remove visuals
- Improving the experience of moving widgets when editing the homepage to make it more obvious when dragging and dropping them to different positions on the page
We’ve also roadmapped further changes for later this year, once everyone is on the new experience. I’ll share more updates as we progress.
An error occurred while saving the comment An error occurred while saving the comment 
Karen Hughes
commented
Xero as an organisation really still doesn't understand their customer base! More changes that are poorly planned, created by non-users of the product it seems. Ugly, cluttered, and hinders work flow rather than improving it. Just look at all the comments - and we all know that many don't bother to complain, so the real number of unhappy customers is rather significant.
Karen Hughes
supported this idea
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An error occurred while saving the comment Karen Hughes
commented
I agree with Kamahl Fox on this - far too noisy and not at all useful for a small business with low transactional volume. Also completely inappropriate for the many employees who are only using Xero for one or two specific roles. For example,someone who simply processes invoicing (those that haven't changed vocations since that changed) and bank reconciliations is going to be totally overwhelmed with the barrage of irrelevant boxes full of text and diagrams.
It seems that the concepts for these 'upgrades' are coming from people who don't actually use the software in a day-to-day functional manner. More likely the ideas come from accountants or financial planners who are only interested in the overview of historical transactions.
Feels like an attempt to justify the inflated price structure and make things look like we're getting more than we actually are.
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342 votes
Hi everyone, we appreciate the attention this idea has been getting. It's really good to hear how we can continue to improve the Homepage for our differing customers needs. We understand not all the widgets maybe useful to every user, and the 'Customise' button will let you add or remove widgets to reduce what you see on the Homepage.
Taking on board feedback we're looking at the sizing of widgets and you'll find the 'Chart of Accounts' and 'Cash in and out' widgets are now smaller by default with an option to 'Make larger' - You can follow further updates for this on the idea here.
We have plans to dig deeper into possible 'view' options (like the different levels of views being asked here) in the new year and I'll share further updates here when this gets picked up. 🙂
An error occurred while saving the comment Karen Hughes
commented
Thanks to the inability of Xero to understand or respect their client's needs, my inbox is full of comments/ideas/suggestions/complaints and I'm having to unfollow all things related to the homepage.
When will Xero ever start to understand their client base?Karen Hughes
supported this idea
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124 votes
Hey community, thanks for your detailed feedback on combining expenses into a single claim.
We recognise the value in creating a more streamlined process for submitting and approving multiple expenses, especially for events like business travel.
Our product team are currently reviewing this functionality and are in an initial discovery phase, but it isn’t set in their product roadmap yet. We’ve moved the status to In Discovery to reflect this.
We’re continuing to monitor feedback on this idea and will keep you updated.
Karen Hughes
supported this idea
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An error occurred while saving the comment Karen Hughes
commented
Totally agree! It's a mess to look at with dozens of lines (not exaggerating) of expense claims. The whole process halts everyone's work flow. We were happy with the 'classic' expenses - it worked well and was easy to use.
I was advised by Xero Support to provide company credit cards to all of our employees! No. Not suitable. Another example of Xero deciding to tell us how to change how we run our business to suit their software.
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9 votes
It's interesting to hear how our different customers find the navigation most useful for their needs. Thanks for sharing, Laszlo.
We have a close eye on all the feedback we're receiving on this new experience here in the forums and we'll get a good sens of the interest from others that'd prefer this view from your idea here.
We will share if there are any updates.
Karen Hughes
supported this idea
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14 votes
Thanks for sharing your feedback on the new navigation experience, Hilary.It's great to hear our customers are familiarising themselves with the new layout.
We've reviewed your idea and now it's up to the community to get behind and support it. Our product team are paying close attention to the ideas and feedback we are receiving on this, and we'll continue to track the interest closely.
Karen Hughes
supported this idea
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156 votes
Hi everyone, thanks for your engagement and sharing how we can further improve the new navigation experience for you here.
Our product team are paying close attention to your feedback on the drop down options, and we're continuing to monitor the interest this idea receives.
We'll let you know if there are any updates, here.
Karen Hughes
supported this idea
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346 votes
Hi everyone, we thoroughly appreciate the feedback we've been receiving about the sizing of widgets and desire for more flexibility with these.
Our product teams are currently working on updates to allow resizing of more of the widgets on the Homepage.
There are considerations that weigh into what's possible' like what information sits within each widget.
The resizing will work in the same way as what has been provided with the Cash in and out, and Chart of accounts watch list widget.
I'll be sure to keep you updated here as new widget sizes are rolled out. Thanks
An error occurred while saving the comment Karen Hughes
commented
The ability to reduce the widget size and wasted space would be sensible and for many, preferable. Or removing them completely - for small businesses the concept is not useful at all.
As mentioned by @Paul Rosser - confidentiality is a definite consideration with the oversized fonts. Bigger is definitely not better, even if programmers think it's flashy.Karen Hughes
supported this idea
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110 votes
Thanks for your idea, Simone. Gosh that is a lot of bank accounts I can see why a search would help. No immediate changes planned for this but I'll share your feedback with our product team and we'll get a sense of others that'd find this useful from your idea, here. 🙂
Karen Hughes
supported this idea
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465 votes
Hi community, as mentioned in my last post we want to keep you looped in on changes around autosave.
Our product team has continued to focus attention on how we can make invoicing faster and more responsive to improve our customers' experience.
We've now optimised autosave to require less processing power, leading to faster invoice loading and saving.
While we don't have any plans to remove autosave, there is the possibility that we would make updates to improve experiences related to autosave in the future - I've provided links below to ideas that have been raised and remain open for consideration;
- Invoicing - Undo/revert to previous version of an invoice
- Exclude Auto Save from History and Notes
- Invoices - Add invoice number when invoice is Approved
Thanks again for all your feedback and sharing with us in the forums here.
Updated 10 Sept 25
An error occurred while saving the comment Karen Hughes
commented
More condescending BS from Kelly Munro. Not helpful. Not listening. Accounts @ EFX - Your comments are spot on.
An error occurred while saving the comment Karen Hughes
commented
Oh great, another work-around!!
An error occurred while saving the comment Karen Hughes
commented
Autosave is ridiculously slow. Other cloud based applications are far superior - perhaps Xero could reach out and find out how to do it properly.
Karen Hughes
supported this idea
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93 votes
Hi team, thanks for sharing detail of the value in this idea in the ways you invoice.
We've just released a new line item grid in invoicing which includes the ability to manually add blank rows and shift these to where you're like them placed in your invoice.
That said, I want to be transparent in how this works - When you save your invoice any blank lines will be removed. So, if you'd like blank lines to help break your invoice into sections, you'll need to enter a character in the Description field of the blank line. Even a full stop '.' or dash '-' would suffice.
An error occurred while saving the comment Karen Hughes
commented
I'm astonished (but I shouldn't be) that Kelly Munro had no idea of 'the value in this idea in the ways you invoice' This is the reason Xero invoicing is such a mess - THEY HAVE NO IDEA HOW THE PRODUCT IS USED!
Karen Hughes
supported this idea
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110 votes
Hi everyone, we appreciate the interest his idea has received. Introducing the ability to add a discount amount was highly requested by our community. We recognise for customers that discount by % this means you'll need to enter a % symbol where y ou wouldn't have done so before.
With quite a few items drawing our teams attention at present we want to be upfront that developing a default option for discounts isn't in the pipeline atm. This is something we'll keep reviewing and consider as a future improvement in this space. If there is any change or progress around this I'll let you know on the idea, here.
Karen Hughes
supported this idea
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An error occurred while saving the comment Karen Hughes
commented
@KellyMunro THIS NEEDS TO BE IN YOUR PIPELINE!
The fact that if you edit the line in any way after entering discount as a %, it defaults back to $ is a disaster! A costly one if your user doesn't realise.
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29 votes
An error occurred while saving the comment Karen Hughes
commented
Why does the Statement Branding not use the customer default branding theme? It makes no sense for the invoice to default to the correct theme (eg for a specific currency) and then you have to choose the theme every time you send a statement.
Karen Hughes
supported this idea
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31 votes
An error occurred while saving the comment Karen Hughes
commented
This is costing us money!!!!! If you forget to add the % , the price is wrong. We look stupid when the client raises the issue (unless they are unfortunate enough to be using Xero, in which case they totally understand); We lose money when the rate is wrong.
SORT IT OUT PLEASE - THIS NEW INVOICING IS SOOOOO FULL OF BUGS.
Karen Hughes
supported this idea
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Thanks to the inability of Xero to understand or respect their client's needs, my inbox is full of comments/ideas/suggestions/complaints and I'm having to unfollow all things related to the homepage.
When will Xero ever start to understand their client base?
Kelly Munro, we are fed up with your patronising.