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47 votes
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Janeale Holden
commented
We have been approached by a new client who required extreme privacy and wants us to restrict access to our staff regarding their information. They had issues with a previous practice where their information was not restricted so staff members were able to access their private address and other information. We are unable to offer this service due to the lack of ability within the system, so we are losing the ability to take on these clients.
Our previous system had this feature and it worked really well.
The ATO have this available so can't see why Xero can't implement it.
This is extremely frustrating as it stops our ability to grow our practice.Janeale Holden
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7 votesJaneale Holden
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44 votesJaneale Holden
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25 votesJaneale Holden
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120 votes
Appreciate your feedback on the idea here. As a grounds to start from we thought it would help to confirm;
- There is a two way sync of your clients between Practice Manager and your practice Xero organisation Contacts
- The sync between XPM and your practice Xero organisation contacts is different - we’ve explained this more below
Differences between Xero Practice Manager(XPM) and your practice Xero organisation sync
- Client will sync with your organisation’s Contacts depending on your Xero connection setup - more on Xero Central
- This is controlled by users with the Administrator role and can be set to ‘Never’, ‘Only when uploading invoices’ or ‘Every time client or supplier details are updated’
Janeale Holden
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248 votesJaneale Holden
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95 votesJaneale Holden
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361 votes
Thanks for your involvement and sharing your interest in adding multiple email addresses for a client in Practice Manager with us here.
This idea has been reviewed by our product team however with other priorities right now we don't have immediate plans for developing this capability. If there's any movement or news we'll definitely share with you all, here.
Janeale Holden
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Are Xero able to advise when this issue will be dealt with?
Looks like over two years of frustrated requests by users and still no action.