Settings and activity
5 results found
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67 votes
Hi everyone, we appreciate your engagement with us about Just Ask Xero(JAX) and concerns shared on the data this model uses.
To confirm the LLMs are not trained using any Xero data. The AI behind JAX uses LLMs available from commercial vendors like Microsoft, Google and Amazon, (we have commercial agreements that prevent them from training their models with our customers data), as well as proprietary technology, JAX Assure, that works in concert to support accuracy and security.
JAX is currently in beta - Once your organisation is invited to opt-in to the beta, you can trigger the opt-in buy sending JAX a message in the pop-up window of your dashboard.
However, if you’re not interested in using JAX, don’t send a message, and the assistant won’t be activated. You can also dismiss the pop-up using the 'x' in the top right corner. You'll be prompted once more and can…
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Ian Atkins
supported this idea
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622 votes
Hi everyone, leading on from my last update we have now released improvements to eInvoicing for those in the UK! With the latest change you'll now find we've made it easier for you to opt-in to receive your Xero subscription bill via eInvoicing. You can now do this from your online invoice (My Bills page) instead of through the Billing contact page. Helping save you time and reduce manual data entry every month.😁
We understand there are other regions that'd still like to see this functionality developed and we'll shift back to submitted and share when there is news of moving this further afield.
We also wanted to address the recent comment of data sharing - We'd like to confirm that Xero do not share data with Peppol.com. We use the Peppol network and the subscription invoices are sent using our wholly owned provider, Tickstar.An error occurred while saving the comment Ian Atkins
commented
Why does this appear to use a 3rd party and in their privacy policy they state "Where relevant, we may disclose or transfer your personal data to affiliates, vendors, business partners or other collaborators for business purposes."
https://peppol.com/about-peppol-com/privacy-policy/What data is shared with them, and why can't Xero manage to add thier own invoice into their own platform without a 3rd party?
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102 votes
Hi everyone, we wanted to return and give you an update here. As mentioned in our last post - we want to be forth right that we don't have any plans to remove 'Powered by Xero' from emails sent from Xero, with intentional purpose and based on findings from interactions we can see having true benefit to customers in getting paid faster.
That said, we appreciate the feedback we've received and have made changes since this was initially raised to reduce the size of the footer where this is shown and have removed the hyperlink to xero.com. We will continue to develop the invoice email to continue to drive improvements for our customers and the ways you receive payments.
An error occurred while saving the comment Ian Atkins
commented
What a tone deaf response.
If you wanted to 'build trust' and increase email open rates, you'd build out the ability to send emails from custom domains so our invoices can come from our company email.
This is simply you free riding off the back of your paying customers to market your product.
Remove it.
An error occurred while saving the comment Ian Atkins
commented
If you manually contact support, they'll remove it - they'll ask for a screenshot of your comment here for some unknown reason.
And it'll take 3-4 working days, but does look to now be removed from our account.
An error occurred while saving the comment Ian Atkins
commented
When was this introduced, I pay for your service - can understand this on a free account - but not a subscription / professional service.
Remove it.
Ian Atkins
supported this idea
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12 votesIan Atkins
supported this idea
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An error occurred while saving the comment Ian Atkins
commented
30 days seems an obvious industry standard that is not included.
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986 votes
Hi everyone, a year on from my last engagement we wanted to provide an update for you all here.
As many will be across we're in the midst of making a lot of iterations and improvements to new invoicing leading up to the retirement of classic invoicing in September (2024).
We have a fair amount of work lined up in the teams schedule over the coming months and to give an indication there isn't any committed plans around a function to add interest to invoices.
That said, we do have a team that have picked up and are considering how we might solve this with the technology in new invoicing - It's early days on this yet, but I'll share if there's any progress on this for you all here.
In the meantime, as has been shared by others over time there are a few ways you could accomplish this…
An error occurred while saving the comment Ian Atkins
commented
10 year delay is absurd.
Ian Atkins
supported this idea
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Its beyond useless, gives incorrect totals for answers that can be found in reports or at a glance on the dashboard.
Less AI hype and more practical features please.