Settings and activity
6 results found
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4 votes
Thanks for sharing your idea and highlighting how important flexible payroll options are for your business.
We understand that needing to upgrade your plan just to add a few more employees can feel limiting—especially for growing businesses. Being able to add employees on a per-user basis could offer a more cost-effective and flexible solution.
We’ve reviewed your idea, and now it’s over to the community to get involved. If this would benefit others you know, feel free to share it so they can add their vote too.
Other users can also comment to share how this change could improve their experience using Xero Payroll.
An error occurred while saving the comment 
Deborah Schooley
supported this idea
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Invoicing - Allow Item and Description-only lines, with no Qty or Unit Price
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241111 New Invoicing 2025-031 Draft Invoice Copy.jpg 124 KB -
241111 New Invoicing 2025-031 Data Entry Draft Invoice.jpg 137 KB -
241111 Classic Invoicing 2024-136 Invoice Copy.jpg 99 KB -
241111 Classic Invoicing 2024-136 Data Entry Invoice.jpg 129 KB -
Screenshot 2024-06-18 142006.jpg 97 KB -
Screenshot 2024-01-31 144249.png 23 KB -
Invoice INV-DJM2756.pdf 90 KB -
Invoice INV-DJM2754.pdf 92 KB -
Invoice INV-DJM2737.pdf 94 KB
532 votesHi community, we appreciate the continued traction this idea's received, and do want to provide clarity and set expectation.
Your feedback has been valuable in understanding the needs of using description only lines to; add subheadings, provide context for grouped charges, and ensure your invoices are easy for your clients to read and understand.
To reconfirm, atm - You can add one-off description only lines as you enter an invoice. However, if you add detail to any other field the line will be treated as a 'financial' line and you'll need to include Qty, Unit price, Account and Tax rate.
- We know some users have set up and saved inventory items for description only lines they commonly use, however as the item code field is used for inventory items the line of the invoice is treated as 'financial' meaning you'll then need to include Qty, Unit price, Account and Tax…
An error occurred while saving the comment Deborah Schooley
commented
This was the first difference to Classic invoicing that I noticed and the main reason I resisted the switch until it was forced upon us. As a result my invoicing takes longer currently than it did years ago, yet monthly fees have constantly increased. Now we get 'so sad, too bad, ain't gonna happen' via the euphemistic "not in our pipeline just at this point". Seriously, Xero's current vibe is '***** the customer, we have our own agenda and that's much more important'. So sad, it used to be a great service.
An error occurred while saving the comment Deborah Schooley
commented
Thanks for pointing me to this explanation Kelly. Perhaps your team should consider how chaotic and confusing many users' financials will appear with endless zero lines appearing in transactions when they shouldn't be there. The alternative is slower entry and a LOT of extra work so I'm guessing many will resort to just accepting messy invoices with lots of zeros. This may seem a small point in the many challenges you are facing with converting everyone onto the new invoicing. However I think there will be many more users who only appreciate how big an inconvenience this is once the change becomes permanent and their accountants/accounts staff have to wade through the reports.
Deborah Schooley
supported this idea
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10 votesDeborah Schooley
supported this idea
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628 votes
Hi everyone, we thoroughly appreciate your engagement and sharing how custom fields would be advantageous to you here.
With lots of work for 'building on beautiful' underway atm, we want to be honest that custom fields is not planned in the near term.
Some in the idea here, may find the recent addition of Notes that can be added within the Contact Details section of a contacts record useful in being able to record and view specific detail relative to a contact at present - More on this shared here
We'll continue to evaluate the viability of largely voted ideas such as this when there is resource, however this unlikely in the next 12 months.
Deborah Schooley
supported this idea
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An error occurred while saving the comment Deborah Schooley
commented
This is probably the one failure in Xero that will eventually force me through the pain of moving to another accounts system. In all the years I've used Xero, I've employed time consuming work-arounds hoping the custom invoice field issue would be addressed eventually. It's surprising it's so hard to achieve as it appears it's available in Practice Manager. As it's not a priority, I guess the only choice is to move to a software that DOES offer it.
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381 votes
Hi everyone, we want to share that we've released a change to history for each time an invoice is sent.
Invoice history will now show the primary recipient email whenever an invoice is sent. This includes the initial and any subsequent send of an invoice.
We appreciate this has been a pain point for everyone that's joined in the idea here and hope this visibility improves your experience in invoicing.
We'd like to confirm how this works;
- This record is only applicable from here on in, there are no updates to any historical entries for sending.
- History will show the email of the initial recipient entered in the 'To' field any emails that you include as a CC or BCC option will not be shown.
We do want to highlight, that while the email will be recorded in majority of cases, there are a few scenarios our team have picked…
Deborah Schooley
supported this idea
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18 votes
An error occurred while saving the comment Deborah Schooley
commented
All our invoices are sent out the day after service. So the inability to pick 'yesterday' or the specific date when clicking straight in that field is a major reason I'm avoiding the new invoicing. A couple of extra clicks may not seem much but over all invoices it literally slows my entry time painfully.
Deborah Schooley
supported this idea
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I'm on the Grow plan and I generally employ 2 FT staff - all OK but recently we've also needed a Casual to work occasionally. So now I have to upgrade to Comprehensive permanently when I don't need any of the additional features offered by that subscription EXCEPT the additional employee on some pay runs. Why can't there be an option to stay on Grow, and pay a smaller additional monthly fee (like the $5 for each extra expense member) to allow extra employees in payroll up to the 5 permitted on the Comprehensive plan? I understand Xero is here to make profit but for a small businesses an extra $25/month is a lot to fork out for basically no additional service received.