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  1. 132 votes

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    Elrika van der Merwe supported this idea  · 
  2. 258 votes

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    Hi team, we appreciate all the feedback this idea has received over time. With our reimagined navigation this is something our product teams considered closely, however there is a bit of work involved to achieve what's being asked and we want to be open it's not in the roadmap right now. However, we're keeping a pulse on the feedback here and will be sure to share if there's any progress. Thanks

    Elrika van der Merwe supported this idea  · 
  3. 31 votes

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    Elrika van der Merwe supported this idea  · 
  4. 486 votes

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    Hey everyone, thank you for all your feedback. We’re on a long journey to provide more granular access and controls within Xero features that our customers need.

    As you may have seen in some of our recent updates across other user roles ideas we’re currently in the process of adding more permissions within Reporting and Inventory. Further to this our research has highlighted Payroll and Banking as areas that more controls are most needed, and are on our agenda as we continue to develop permissions and access to features.

    Your feedback here and through direct engagements with our teams have been extremely insightful, and we appreciate all your inputs.

    I'll continue to provide updates on the development of roles for features as we progress.

    Elrika van der Merwe supported this idea  · 
  5. 904 votes

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    Hi everyone, our product teams are continuously reviewing and reprioritising their roadmaps for future work and although we don’t have any plans to change the credit application process this year, this is something we will investigate more closely in 2026.

    As we begin to explore work for enabling credit notes in the bill payments flow, we’ll reach out for input to help us shape the design and approach so we cater for the widest possible requirements. Thank you all, and we’ll be back to share when exploration starts.

    Elrika van der Merwe supported this idea  · 
  6. 136 votes

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    Elrika van der Merwe supported this idea  · 
  7. 243 votes

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    Elrika van der Merwe supported this idea  · 
  8. 58 votes

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    Hi everyone, thanks for your feedback on sending statements from the mobile app. We appreciate you sharing how important this is for managing your business on the go.

    The product team have reviewed this idea and we're updating the status to Accepted, which means it's an idea they would like to explore, but it isn't currently on the roadmap. We'll keep you updated as things progress.


    Elrika van der Merwe supported this idea  · 
  9. 55 votes

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    Elrika van der Merwe supported this idea  · 
  10. 20 votes

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    Elrika van der Merwe supported this idea  · 
  11. 30 votes

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    Hi everyone, we thoroughly appreciate the interest and sharing how this feature would be beneficial to you here.

    As you may have seen when reconciling or through other updates, we have introduced credit notes into the reconcile experience where you can now find and select credit notes directly from the Find & Match screen.

    We understand there are other transactions types our customer would like this functionality extended to and are continuing to consider how we may expand this overtime.

    We will share further any further updates around this with you here. Thanks

    Elrika van der Merwe supported this idea  · 
  12. 57 votes

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    Elrika van der Merwe supported this idea  · 
  13. 8 votes

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    Elrika van der Merwe supported this idea  · 
  14. 110 votes

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    Elrika van der Merwe supported this idea  · 
  15. 50 votes

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    HI team, appreciate not directly within the Customer statement at present and being open we don't have immediate change planned for adding this to the customer statement. However, for the time being you could look to run the Customer Invoice Activity report which has a few more options for the columns and detail shown. 

    Once you've set up as you like you could save as Custom to make this readily available in your org and export to share externally with a customer/client. 

    Elrika van der Merwe supported this idea  · 
  16. 17 votes

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    Elrika van der Merwe supported this idea  · 
  17. 63 votes

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    Elrika van der Merwe supported this idea  · 
  18. 14 votes

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    Elrika van der Merwe supported this idea  · 
  19. 38 votes

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  20. 751 votes

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    Thanks to everyone that’s shared interest in being able to write-off invoices or bills as a bad debt. We understand how a direct feature would enhance your use of Xero and flows when trading.

    As shared in our last update, while not a one-click solution we appreciate the needs expressed for being able to record bad debts right now, and have a Xero Central article that provides a way of currently accommodating this in Xero today.

    There are also other options that have been shared by members in this conversation that some may want to explore.

    We want to be open that specific bad debts functionality isn’t planned for invoices or bills at this time, but we understand the needs here and it’ll continue to remain high on our team’s radar when reviewing and prioritising their roadmap.

    With differing product teams and needs for this functionality within invoices and bills…

    Elrika van der Merwe supported this idea  ·