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  1. Notification | Send to REPLY TO email when quote accepted

    188 votes

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    69 comments  ·  For small businesses » Business features  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, I know it's been sometime since this idea was initially raised and we wanted to update you all here.

    We appreciate and understand why some businesses would prefer the acceptance of a Quote be sent to the organisation's reply to email address, rather than the user that initially created the Quote.

    While our product team have reviewed and are attentive to your interest in this, we want to be upfront that this is not something we currently have direct plans for changing the behaviour of.

    Our team will continue to review this idea and when we're in a position to assess notification and communications for Quotes, we'll share if there are any updates around this, here.

    Ali Blakemore supported this idea  · 

  2. Email Settings - Ability to have separate reply-to email address

    356 votes

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    95 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we thoroughly appreciate your input and letting us know your appetite for being able to set the Reply to address for your Xero organisation, here in the idea. As many will have seen with new invoicing, our team have begun testing and making small change to the send experience. While we've been able to make these changes when developing other areas of Xero, we want to be upfront that we don't have a timeframe of when we'll upgrade the email settings page just yet, but this is something we will get to in time - when we do our team will also review the Reply to address options as part of this. So, though there is no movement to share on this just yet please know we will let you know here as soon as there is.

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    Ali Blakemore commented  · 

    Although we are a small business, it is frustrating to find that all outgoing emails originating from Xero receive replies from third parties & customers ending up in one company email address - irrespective of the user who originated it. For example, finance has no interest in acceptance of customer quotes sent from the technical department and currently has to forward everything on to the relevant person. Ditto for purchase orders. A resolution would save a lot of wasted time - please!

    Ali Blakemore supported this idea  ·