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  1. Notification | Send to REPLY TO email when quote accepted

    192 votes

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    We’ll send you updates on this idea

    69 comments  ·  Invoices & quotes » Quoting  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, I know it's been sometime since this idea was initially raised and we wanted to update you all here.

    We appreciate and understand why some businesses would prefer the acceptance of a Quote be sent to the organisation's reply to email address, rather than the user that initially created the Quote.

    While our product team have reviewed and are attentive to your interest in this, we want to be upfront that this is not something we currently have direct plans for changing the behaviour of.

    Our team will continue to review this idea and when we're in a position to assess notification and communications for Quotes, we'll share if there are any updates around this, here.

    Ali Blakemore supported this idea  · 

  2. Email Settings - Ability to have separate reply-to email address

    363 votes

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    99 comments  ·  Users & setup » Navigation  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, though there isn't any progress to share on this idea we do want to provide and update for you all and thank you for engaging with us about this here.

    We understand the desire and needs for being able to change or set a separate reply to email address when sending from your Xero organisation.

    We're continuing to make improvements to sending of invoices in Xero however at this point our roadmaps does not extend to the email settings specifically.

    This continues to be an area we're interested in diving deeper into in the long term and we'll be sure to share as soon as there's movement.

    For the time being the only way to change the Reply-to email is to update this on the email settings screen prior to sending your transaction and change it back post sending. Thanks

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    Ali Blakemore commented  · 

    Although we are a small business, it is frustrating to find that all outgoing emails originating from Xero receive replies from third parties & customers ending up in one company email address - irrespective of the user who originated it. For example, finance has no interest in acceptance of customer quotes sent from the technical department and currently has to forward everything on to the relevant person. Ditto for purchase orders. A resolution would save a lot of wasted time - please!

    Ali Blakemore supported this idea  ·