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5 results found
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235 votes
Hi everyone, we appreciate the feedback we've received on this change and while this was an intentional change this is something our product teams are monitoring feedback of very closely and considering improvements around in the new clients experience.
While we can't make any commitments atm I will be certain to share any plans with you all here.
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Wendy Fraser
commented
It’s clear that whoever implemented these changes has little to no experience in accounting administration. Please revert to the original Xero version, as the current platform is off-putting, not user friendly and significantly hinders efficient day to day work.
An error occurred while saving the comment Wendy Fraser
commented
Can we also have the option to look at all addresses for each client without having to click into client? Having no visual over all addresses without having to go into each one is very annoying. It needs to be a column option, but in saying that the more columns that are ticked the less user friendly it is, having to 'scroll across' to see all columns. Formatting needs to be looked at.
An error occurred while saving the comment Wendy Fraser
commented
Totally agree with all comments. It was one of the better features being able to update addresses in bulk.
Wendy Fraser
supported this idea
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57 votes
Thanks for feeding back on the Client search, Carey. The way that search works for the new client list experience is a little different to the older experience, and partial matching is not a feature with this new search.
While it's not in our roadmap atm, our team are keen to stay close the support this idea receives and will consider in future planning. I'll share if there are any updates here.
Wendy Fraser
supported this idea
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40 votes
Hi Mireille,
Thank you for the detailed feedback regarding the recent XPM updates.
I’ve moved this into Gaining Support. I can definitely see how the removal of those phone number columns has added extra steps to your workflow. While the recent design updates aimed for a cleaner look, "at a glance" information is vital for busy practices.
A quick tip for now: If you need to see phone numbers across your client list without clicking into each one, you can customise your main list view:
- Go to Clients > All Clients.
- Click the Columns button on the right.
- Tick Phone and Mobile. This will surface those numbers in your main list view so you don't have to drill into each record.
I’ve updated the title to "XPM - Suggestion to display contact phone numbers on the Client details screen" to help other practice users who are feeling…
Wendy Fraser
supported this idea
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45 votes
Hi team, it’s been interesting to read through all the comments in this thread. We appreciate the ask and the detail you’ve shared around how these changes could make the client edit screen easier to work with when you’re moving quickly between clients.
This idea is now in Gaining Support, which me
This idea is now in Gaining Support, so it’s open for the wider community to add votes and comments. We’ll keep following the discussion as more perspectives are shared.
Wendy Fraser
supported this idea
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43 votes
Thanks for your feedback on our updates to Jobs within the practice experiences beta. Our team are following and considering all feedback we receive through this forum very closely and I'll be sure to let you know if there are any updates.
Wendy Fraser
supported this idea
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Please advise whether Xero is taking any action to address the bulk address update in XPM. We have not received any response from Xero staff since 17 December 2025, and the changes are clearly affecting the administration efficiency of many firms. The current process feels archaic and represents a significant step backwards in usability.