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  1. I really don't want the details of the invoice to be in the body of the email. It looks ridiculous and some of it could be private. Please change it back or tell me how to change it. I really hate it in it's current format.

    2 votes

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    Hi Teresa, this is actually possible already. 

    From the Email Settings you can select the Sales invoice template and you'l just want to deselect the 'Include action to online invoice and detail summary' then Save. 

    I do want to note, this does strip back the email formatting so you might like to send yourself a copy to see what this then looks like once the option has been disabled. Thanks

  2. As an organisation we want to sign up to cyber essentials. It will reduce our insurance liabilities as well as provide us with greater digital security. Currently Xero does not mandate the use of MFA authentication. I would like it to. Primarily for active users but ultimately for staff accessing payslips only as well.

    1 vote

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  3. Sales tax code for Products & Services SKUs "Item Name"

    When you export the list of items from Products & Services you get a CSV with the fields:
    ItemCode ItemName SalesUnitPrice SalesAccount SalesTaxRate InventoryAssetAccount CostOfGoodsSoldAccount

    However, there is no field for "Sales tax code" which is used when you're leveraging AutoTax lookup integration with Avalara. Therefore, as we're converting to using AutoTax, we have ~700 SKUs here that we have to manually update ONE BY ONE!!!!

    This is insane. Why is this field not able to be edited in bulk like every other field?

    4 votes

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  4. When a sales invoice is created, there should be a place where i can see what is the gross profit. If not, I would have to go back and forth between the inventory module and the sales invoice module to maunally calculate.

    1 vote

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  5. The new invoicing will not allow e-invoicing without an ABN attached which defeats the purpose . Bring back the classic invoicing.

    2 votes

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  6. Immediately after creating an invoice, you approve it, then a series of boxes appears at the bottom of the screen allowing you to receive the payment. Once payment is applied you can send the receipt to the customer. This is ESSENTIAL for accepting cash payments or any payment made at the time of delivery but before sending the invoice. Please add this feature from OLD invoicing to New invoicing.

    3 votes

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    Hi Fiona, it's not necessary to send an invoice before adding a payment. Once an invoice is created in new invoicing the default option is 'approve and send' but 'approve' can be selected instead. A payment can then be added and receipt sent, with a similar workflow to classic invoicing.

    Atm there's no way to set the default approve option for an invoice. However, this has been raised as an idea across here if you'd like to add your vote. 🙂

  7. When emailing an invoice to a customer there is an option to insert a link to the invoice. However the link is always placed at the end of the message and I have to cut and paste it where I want it in the message.

    Could the link not be inserted where the active cursor is instead? Saving the user the hassle of moving the link.

    See mock up.

    2 votes

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    Hi community, with the improved send experience in new invoicing you'll find this is now possible. 

    When you add the Online Invoice link through placeholders, you'll see it is automatically inserted wherever the cursor is placed in the email on the left and you can get an instant visual of what this looks like to your customer on the right. 😊

  8. Classic invoicing feature missing from new invoicing format

    Some of our clients like to prepay so there are often credits to use. Upon approving an invoice, the classic used to say there was a credit available on that contact, click here to use it. There is no such feature on the new invoicing to indicate there is a credit available you have to go and manually check. As well as not informing you of an available credit, if you look at the new approved invoice there is no way apply an existing credit (only to create and apply a new…

    1 vote

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    Hi Claire, when you approve an invoice for a customer that has available credit, you'll receive a prompt. If you choose to 'Skip for now', you should see an option to 'Apply credit' on the approved invoice. I've attached a screenshot of these in new invoicing. 

    If you're not seeing either of these options, I'd suggest double checking the name of the contact the credit note has been created for, and raising a case with our specialists at support to take a deeper look into things with you. 

  9. Ability to close and lock a period for accounting and reporting purposes to ensure that, once figures are reported and published, those figures do not change. Any necessary changes (VAT rates, corrections etc) to source documents could be made but the impact should fall in the current, open period.

    17 votes

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    Hi team, returning to the idea here there are a few separate asks being raised. As mentioned in my last update on the idea here - currently for reporting purposes you can Publish report to keep a record of accounts at an as at date in the system. Alternatively to stop transactions being raised in past periods there are the existing lock date options.

    We have separate ideas for the recording a posting versus invoice date and another for setting separate tax and accounting period lock dates that I'd recommend adding your votes for if this is more what you're after.

  10. Please allow a customers unique name and number pasted into the "to" box, be the only customer information required to continue filling out the invoice.
    My continued use of Xero depends on this action to stay as it is.
    Some users will not want to use Xero invoicing other than to use it as a debtors ledger and GST etc manager.
    In our case, we paste the name and number in the TO field, the only " item " we sell is one invoice worth our invoice total. The invoice number and reference holds our real invoice number.
    It is…

    1 vote

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    Hi everyone, to confirm for anyone coming across the idea here. In new invoicing the contact card will open so you can add more details of a new contact. However, the name is the only field required, so you can simply enter the name and then click Save to continue on. 🙂

  11. It would be great to have an invoice template default set up per Customer in their Contact settings.

    2 votes

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  12. In the classic invoicing history, we can see the date and timestamp, this is not available in the new invoicing - see attached screenshots.

    We use this time stamp a lot for trouble shooting - like what time or XPM and what time was the invoice approved. This helps if there is an integration problem or double up, or payment query.

    78 votes

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    Well that was quick! 😉 It turns out along with an entry when an invoice is sent, our product team also managed to release time stamps 🎉

    In history & notes of new invoicing, next to the date you'll now see a time stamp of when an entry occurred. Thank you all who voted and shared with us on the idea, here. 

  13. There has always been a date column - add it back - why mess with something that has been used for so many years. Absolutely so desruptive to our professional services.

    1 vote

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    0 comments  ·  Payroll  ·  Admin →

    Hiya Simona, sorry for not updating you on this sooner.

    Shortly after the release of the new report our team made a change based on feedback, so the report now shows Employee name and Date as separate columns, and the columns will be included when running the report by default.

  14. When sending invoices from Xero to Xero it doesn't attach the actual invoice in the draft bill as an attached so we don't have this invoice for record keeping purposes and can't even see if there's VAT or No VAT charged on the invoice as it is not attached to the bill. This needs to be added.

    9 votes

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    Hi community, sending via the Xero to Xero network within an individual invoice is now live.

    As the team rebuilt this feature for invoicing they have also been able to develop the improvement that you're after here, and you'll see you have the option to include attachments when sending via Xero to Xero within an invoice.

    Check out Xero Central for the detail 😊

    Atm, this is available in all regions excepting Singapore. We're still working on providing this to users in this region and as soon as it's live I'll update again to let you know. Thanks for your feedback and sharing on the idea, here.

  15. Bring back highlighting of selected bills

    16 votes

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    Hi everyone, highlighting in the bills list view is now available 😊

    Now, when you select bills these'll be highlighted on the screen. Thanks for voting and sharing how we can improve Xero for you. 

  16. In the same way that we have 'Approve & View Next' for invoices in the draft and awaiting approval sections, it would be useful to have a 'Skip to Next' function in the event that you are missing information or unable to approve at that time. This would certainly save several clicks and make the process more fluid.

    3 votes

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    Hi team! Our new quick view feature in bills allows you to simply view your bill and it's details without having to leave the list view.

    Move from one bill to the next using the arrow options and once you've reviewed make bulk actions by selecting multiple bills and using the list bulk action options like Batch pay, Approve, Add planned date, Print or Void 🥳

  17. Why does the Project record not cross-reference the invoice number when the project is invoiced?
    And why do they not have dates that they were created or invoices?

    2 votes

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    Just rounding back, we'll shift this idea to delivered. For anyone coming across the idea here - Currently within a Project you can click on the Quotes & invoices tab to view Invoices that have been raised with the Project assigned and this will also show the Invoice and Due dates. 😊

  18. In the Bills approved and awaiting to be paid - it would be good to have a field for notes. There may be a reason why the bill is being held or delayed and a note section here for additional information would make it easier for all involved to understand why a bill might be delayed from the current payment run.

    2 votes

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    Hi Nerida, there is already a feature where you can add notes to bills.

    If you scroll to the bottom of the bill you'll find Add Note, which opens a text entry field for you to enter and save your note.


    It'll only be visible on that bill. Alternatively if the hold is for the contact, you could look to use the Notes field in the details of the Contact record. When you Edit the contact you'll be able to add notes that can be seen to the left of the contact record screen once saved. 😊

  19. I have a Monzo business account that's reconciled with Xero. When I upload the receipts to Monzo they don't come over into Xero. Are you planning to add this as a feature? If not with Monzo do you offer this with any other accounts like Pleo? It would be good to attach the receipts in Monzo as they happen as they show in Monzo straight away.

    1 vote

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    Hi Emma, you can connect your Monzo account with Xero to import your transactions. We have a bit of detail on the criteria for automatically importing data from your Monzo account and the steps of how to connect this in Xero Central.

    If you have more questions on this I'd recommend connecting with our specialists at Xero Support through the Contact Xero Support link at the bottom of the page there.

  20. Add the following to reports:
    Supplier Activity Statement to compare with the statement received from your suppliers.
    Alternatively - enable a Customer and Supplier DETAILED LEDGER as per usual accounting practice. This should be standard within Xero.

    10 votes

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    Hi all, with no response from my last update we are going to shift this to delivered with the ability to run the Aged Payable or Receivable Detail reports where you can set the Ageing periods to be Day, Week or Month based on your choosing. If needed you can also filter these reports by Contact.


    For ageing periods on a customer's statement -  we have an idea for this that we've shared on and to be upfront we don't have any plans in the foreseeable future.

    Supplier statements have been discussed on a different idea. However, we want to be upfront this isn't planned.

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