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Yeah, sorry, this is a critical step. In fact, some way orf tracking bookings in Xero is needed. A customer sends a PO, and how/where do we account for that in Xero? Typically, order acknowledgement/sales order is the way.

Furthermore, a quote might have several lines, but only 1 or a few are 'accepted', this should also be possible in Xero.

This is absolutely critical to our business. It is a standard requirement for our customers that they receive an order acknowledgement. It is standard practice to send order confirmations to confirm order received, confirm delivery schedule and to confirm payment terms.
Why Xero does not have this I don't know as it must be easy to develop as it is so similar to a quote or invoice.

The generation of proforma invoices (following a quote) and then an order acknowledgement (on receipt of payment against a proforma) is common for businesses who manufacture to order.

Yes there are workarounds (fudges), but in the absence of a plan for Xero to provide this functionality, then these limitations are testing our loyalty to Xero and questioning whether we should continue to use Xero.

I guess the question arises, why are there no plans for developing sales order acknowledgement? We like using Xero, works very well but this fundamental omission is baffling.

This is an absoulute must, its strange that neither QB or Xero offer this feature, I believe Sage does but I'm not a fan of their pricing structure, QB seems to have a work around with changing the estimate name to sales order but its not ideal.

We need this feature too for our ISO9001, we have to issue an acknowledgement once PO has been received.
Any help you could provide for this issue, or what other companies do.

It is astounding that Xero still does NOT have anything that resembles a SALES ORDER CONFIRMATION. Businesses NEED to know what is on their Sales Order books. (Not everything issues directly from stock).

Such good software let down by something so absolutely basic.

Like others, we have to look at alternatives - it is damaging to our business to persevere given this simply is not on the DEV radar.

I am always asked for order acknowledgments.
It would be immensely helpful to have this facility.
I currently have to type an email, listing the items and individual prices and it takes up so much of my time.

Important enough that after so many years I’ve started looking at alternatives which have a full order processing capability. Xero is such a greatly useable software this would be a very valuable/essential addition!

Such a feature would greatly enhance user experience by improving customer communication, ensuring legal compliance, and streamlining workflow. Order acknowledgments provide customers with reassurance that their orders are being processed, leading to higher satisfaction and trust. Additionally, they contribute to comprehensive record-keeping, assist in meeting regulatory requirements, and simplify the end-to-end transaction process within Xero. Integrating this functionality into Xero would align with its mission of simplifying financial management and empower businesses to provide better customer service while staying compliant.

Thank you for considering this valuable addition, which would further solidify Xero's position as a leading platform for comprehensive financial management.

Quite a frustrating omission in the software

We are patiently waiting.

We need this ASAP

Amazed that we cant send a sales order confirmation. Clients in general will not accept an invoice until they have received their goods or services?

Really would be very useful to have an order Acknowledgement facility attached to the quotation feature.

It would be great to provide an order confirmation to our customers when we receive a PO from them. A field to add in their PO number and confirm that details of order are correct before manufacture. Perhaps an option to confirm a sales quote prior to invoicing could work.

This would make the sale flow easier and us as a company look more professional

It would be great to have an order acknowledgment system as this is critical improve a suppliers standing with their payment terms being adhered to, as well as linking to the quote and sales invoice.

As said in the comment below. The face there is no way to manage PO's I receive for work seems pointless.

This would be really helpful. I have clients who send me POs (in several cases, generated from their Xero instances) in order to order work. When the work is completed, I invoice against those POs (either in part, split over multiple invoices, or as a whole).

I know I can create a Quote and invoice against that, but this does not tie up to my client's PO as a Sales Order would. So does not keep POs tied to Orders in my files/history and does not link the Sales invoice to their PO without me manually doing so.

This seems a crazy feature not to have, given that Xero supports me raising POs to a supplier, but does not really provide anyway to support me accepting POs _as a supplier_.