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Organisation settings - Backup / export copy of Xero file

Ability to export copies of the Xero org data.

Purpose: Because the ability to export the copy of the Xero file data makes the user more comfortable. In case there’s incident happens.

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
not planned  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we appreciate wanting the ability to create your own back of your data. For individual use, we recommend creating your own backup by exporting the relevant data from Xero - There are many areas of Xero you can export data from and we have an article that details this more.
Protecting your data is important to us. We do daily backups of customer data to safeguard against data corruption and any hosting service failure. However, these backups aren't designed to be used by individual organisations to undo/reverse data changes performed by users in the organisation.
You can read more on Security at Xero on our website.
Being transparent, this isn't something we're looking to develop for individual use ourselves. If of importance to your business, we do have some official app partners who can fulfill this need and you can explore these through our Xero App Store.

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  • Lizzil Gay commented  ·   ·  Report

    Critical to be able to create a 'cloned style' back up from Xero which include user inputed data (such as uploaded receipts etc). As a paid subscription service it seems problematic it isn't already an option.

  • Mueen Hyder commented  ·   ·  Report

    Very important to be able to back up a Xero file.

  • Roger Kane-Berman commented  ·   ·  Report

    In your terms, you are completely indemnified to loss of any kind , make it clear we must have backups, make no mention of the risk our data is under or the backup steps you take. Yet you have no data backup option whilst the data export option is very time-consuming and is not a backup, in the event of data loss.

    You state the data is not owned by you, yet it is not possible to download our own data file. Who owns it then?

    The options we have are to subscribe to a third party, who has access to Xero and our data, which we don't have access to. We need to incur further costs and complications to access that which is ours. Also giving access to confidential data, protected by onerous laws, to others.

    Xero terms: https://www.xero.com/au/legal/terms/

    "We really try to minimise any downtime, but sometimes it’s necessary so we can keep our services updated and secure. You also may have occasional access issues and may experience data loss, so backing up your data is important."

    "You also may have occasional access issues and may experience data loss, so backing up your data is important."

    "For loss or corruption of your data, our liability will be limited to taking reasonable steps to try and recover that data from our available backups."

    "No compensation: Whatever the cause of any downtime, access issues or data loss, your only recourse is to discontinue using our services."

    "Data loss: Data loss is an unavoidable risk when using any technology. You’re responsible for maintaining copies of your data entered into our services. For information on how to do that, check out this article on how to export data out of Xero at Xero Central."

    "You indemnify us: You indemnify us against all losses, costs (including legal costs), expenses, demands or liability that we incur arising out of, or in connection with, a third-party claim against us relating to your use of our services or any third-party product (except as far as we’re at fault)."

    "37. No compensation: Whatever the cause of any downtime, access issues or data loss, your only recourse is to discontinue using our services."

  • Lizzil Gay commented  ·   ·  Report

    To be able to not back up our working file including digital receipt/bill uploads (as opposed to export accounting data) seems crucial to providing a full subscriber service.

  • Ian Simpson commented  ·   ·  Report

    For all the commentors - while it’s not as good as having it built in, there are third party solutions to do this in the Xero App Store.

  • Bisi Odetunde commented  ·   ·  Report

    Dear Xero team

    Re. local data backups, please can you prioritise them?

    Thanks
    Bisi

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