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Organisation setting - Ability to hide/delete the demo company

Option to hide or delete the demo company in Xero.

Purpose: Often a demo company creates confusion for users, so it’s better if they can hide/delete it.

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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submitted  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, the demo company provides the ability to test and trial Xero features without impacting data in your live organisation. It's especially useful when you're getting started with the product or want to see how a feature works that you haven't used before.

That said, we understand not all our customers want or need access to the demo company. We appreciate your feedback on being able to hide or remove this here, and our product team are aware of the interest and feedback surrounding this - Both from this direct thread and the previous commentary and votes from the older forum where this originated.

While we don't have immediate plans, this is an area our team are looking to review. We will update you if there is any planned changes to this, through this idea.

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  • Jenny Lloyd commented  ·   ·  Report

    I don't understand why so many people have asked to remove the demo file and some have even said how easy it is to fix, but no one from Xero sees to be looking at these comments. The only ones reading them are those of us that it affects! I don't know if you are aware of this, but It is actually making us more frustrated & angry. Xero's response only shows how unimportant this is to you! Sorry, but this is very disappointing. I can't tell you have annoying it is to open it by mistake when it pops as the first option when I haven't even used it.

  • Donald Cameron commented  ·   ·  Report

    I agree that this is a small but very important functionality that doesn't seem that hard to do!

  • Ryan Blundell commented  ·   ·  Report

    This is literally setting a simple tickbox in the settings panel. A 10 minute job by even the most incompetent developer. Basically, Xero don't GAF about UX and think they know better. I am certain that the Xero team do not test nor have an account to manage multiple organisations where this pointless use of real estate pops up every time

    As Xero clearly are too big to listen to its customers and set up productideas as a pointless facade so that the CEO can pretend to investors that he's listening - the closet thing to any fix in the next 15 years is to /organisation-details and change the name of the company to "." or you can rename it to FCUK Demo Company in protest

  • Mathew Newman commented  ·   ·  Report

    Xero, you need to create the ability to hide/delete the demo company profile from the menu list, it's annoying please get rid of it, or just to be able to hide it. Thank you much.

  • Cat Topp commented  ·   ·  Report

    We are yet another tiny entity that would please very much prefer to be able to hide this feature. Its function sounds useful, but serves only to confuse in the main menu, and we are far too small to benefit from it. Its name/description/purpose should at least be made clearer if it is to remain where it is. Thank you. --TCS

  • Michael Hill commented  ·   ·  Report

    Thanks Kelly. Don't care. Please let us a delete it.

  • Nick Forde commented  ·   ·  Report

    Pathetic. An example of a company that doesn't listen as they get bigger. Then they will wonder why the small nimble startup down the road somehow ended up beating them in future years when people jump ship.

  • Devon Smith commented  ·   ·  Report

    This is such an easy fix and so many people that want this. How is this not done by now? Maybe there is a reason QuickBooks has such a higher market share. This is a basic functionality that a competent programmer could fix in a few minutes yet users have been requesting this for years with no interest from Xero in fixing this. Please actually listen to your users.

  • Mark LaCroix commented  ·   ·  Report

    I get that the Demo Company has value even after you set up your org, but please let us get it out of the main dropdown menu. Put it in the help menu or let us toggle its visibility in settings.

    Accidentally clicking it instead of settings is likely, and since it brings up a bunch of dummy data it isn't just confusing it's potentially panic-inducing (and certainly time-wasting) for users who don't realize they've entered a pretend fantasy land from *inside of their accounting software*.

    This is not just a UX request, it is a most basic duty of this kind of tool to *only* ever show accurate information.

  • Edward Hayes commented  ·   ·  Report

    I have never used the demo org to test new Xero features. Can you please start listening to your customers and enable us to remove it.

  • Stephan Schier commented  ·   ·  Report

    Why has this seemingly logical feature request languished for ten years? Do you really need any more input on the issue?

    Give users the option to remove/delete the demo company. It's thoughtful UX. Do it.

  • Robert Redcay commented  ·   ·  Report

    Thanks for the update, Kelly. One important part of this request — and why you hear so much about it — is that it’s easy for users to inadvertently choose “Demo Company” when using the menu. This is frustrating for users. It is in the way. This is the problem more than “not all customers want or need access.”

  • Michiel van der Klooster commented  ·   ·  Report

    "Xero Team (Admin, Xero) shared this idea" Sep 12, 2014

    It's coming up to the tenth anniversary of this request - less than one month left.

    About time to do something about this.

  • Kevin Munro commented  ·   ·  Report

    This annoys me every day
    Let us remove the demo company

  • Mitch Shaw commented  ·   ·  Report

    Why isnt this a setting we can toggle on or off? seems like a simple feature Xero?

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