Remittance Advice - Show all credit notes and invoices
Ability to produce supplier remittances that include all the credit notes against any payment as unallocated.
Purpose: Because some of the credit notes do not relate specifically to an invoice, e.g. marketing aid, retro discounts.
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Julie Sutton commented
Robin Hemsley - exactly. This is what users have been asking for. Allocating credits (on both the sales and purchase side!) to totally unrelated invoices doesn't make any sense at all.
Yet Xero choose to continue to blatantly ignore the issue -
Mark Barry commented
This problem has been 'live' for 8 years? But Xero prefers to bury it's head in the sand and ignore it, yet spend developer time changing reports for little added value.
Come on, give us an answer and a time frame for what is a very simple solution. -
Robin Hemsley commented
A solution to this issue would probably resolve my issue with monthly supplier account payments in general.
I find that I am unable to make a payment against a list of outstanding invoices and credits for a supplier. Instead I must allocate each credit note against an (often unrelated, e.g. the credit may be a warranty claim for a purchase 6 months ago) invoice, this reduces the credited invoice total to a figure which is unrecognisable to me and the supplier when they are checking our remittance advice.Why can't credits just be treated as a negative invoice by Xero when making a supplier account batch payment? i.e. select all outstanding invoices, select all outstanding credits and the balance is what is due for payment? Simple.
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Jackie Cox commented
I am a new user of Xero and was looking for the answer to this problem. Has this really been raised as an issue since 2015 and not been addressed?
Xero Support - please look at the comments that are being made and provide a response!
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Karen Blackburn commented
This is so critical - Xero please address this issue urgently
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Susan Burke commented
Our client has had credit stopped by a supplier as they haven't been applying the credit notes to amounts owing - issue needs sorted
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Yasmin Liddle commented
Frustrating - the only way i could do this was exporting a recent bills report to excel and selecting the invoices and credit notes that are included in the payment. now that is getting changed too
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Lorna Lancaster commented
Do Xero actually look at this? I've commented on this before and it's a pain for all my suppliers every month. I have to extract an aged suppliers listing into Excel and then add the credit notes manually and send this to my suppliers as a remittance advice. Surely it wouldn't be hard for Xero to provide the function to be able to select credits along with invoices in the 'awaiting payment' screen and then create a remittance advice this way???
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debbie marsden commented
Credit notes. 😖 Now, when I am paying a big statement, and it is full of credit notes for invoices from the previous month, the only way to accommodate is mark them as "paid" into the bank account, and include them in the payment that way. All well and good - but they don't show up on a remittance. so, the only remittance I have says we just paid £5901.24, when in reality we only actually paid £5000 because I had 6 credit notes taken off there. I have tried to copy the remittance into word so I can amend, but I can't do it. Any ideas? This is an absolute nightmare and needs sorting
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Sally Beardon commented
Please, please, please can you do this. Credits are regulary raised for bills that have already been paid & I need to show the supplier which bills have been paid by the credit notes
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Julie Sutton commented
This has been on customers "want" list for years - but Xero never do anything about it - no idea why ...
Yet more basic functionality missing - the whole supplier side of the Xero software is awful ... credit notes, statements, nowhere to put a credit limit ....
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Mariete Santos commented
The ability to select Credit Notes when creating a batch payment is equally necessary here.
I have been creating Remittance Advices on Excel spreadsheet to suppliers that has lots of credit notes. This should be a basic feature on a accounts software.
Yes for a upgrade please!!! -
Chris Callaghan commented
To respond to Michael Anderton comment... I also agree that this feature has been requested for years with no update provided by Xero on whether this feature is in the pipeline to be added.
Can we have an update Xero on whether this is something you are looking at fixing?
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Julie Sutton commented
I just despair of Xero to be honest - the supplier side is atrocious with no improvements looking likely, their "new" reports from July means the loss of a couple of reports that I currently run and cant even recreate moving forwards - I have to re write the report I need every month from July ..... All just cosmetic changes and no improvement in functionality....
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Michael Anderton commented
This is so depressing! This feature has been asked for years. No meaningful response from Xero. Too busy making changes to the cosmetic front end and not dealing with what businesses need. Maybe we would get a better response by posting requests on their social media pages
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Karen Blackburn commented
Please please make this a priority
To have to allocate a Supplier credit makes the payment information hard to understand on the remittance advice and it does not make sense to have to do this !! -
Ruth Thomson commented
As users of Xero, we are caught between a rock and a hard place! On one hand we need to apply credit notes against invoices before payment is made to a supplier, yet even a customised version of the Aged Payables Detail Report does not show which credit note(s) are applied against which invoice(s). This is a real ''Must' if we are needing to use this report as a Remittance advice to a supplier.
Come on Xero, by drilling down into the old version of the Aged Payables Report, it was possible to paint a much clearer picture of what was being paid to a supplier. To lose that facility is certainly not progress!!! -
Mariete Santos commented
This is a basic function and would help in the accounts payable processes and sending Remittance Advices. I having been sending Remittances Advices on a spreadsheet for suppliers with lots of credit notes...time consuming....
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Melanie Annetts commented
This is a basic accounting function - For so many reasons the requirement to allocate a credit to a bill in order to clear it from the account needs to go!
A remittance needs to show all the invoices and credit notes that are part of the payment and the ridiculous allocating function does not enable this. That results in several phones calls and emails which is not necessary.
Not all credit notes are relevant to a specific invoice or the invoice may have already been paid!
When dealing with a lot of credits this is a massive time consuming ball ache!
I have noticed with the "new" (mainly cosmetic!) changes you are now able to select the outstanding credit notes in the outstanding bills screen but when you then go to make the payment it does not let you include the credits in the payment! Beyond frustrating!
The more I am using the XERO the more I am noticing just how much it is geared to small self employed businesses - it's more than basic in places and not in a good simple to use way!
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Lara-Jane Mitchell commented
This would be a great function to have for our organisation.
Our supplier credit notes generally don't correspond to specific bills. Rather, the credit notes are applied to mutliple supplier bills. We are having to manually email our suppliers to advise them of which credit notes have been applied to their bills. This takes up valuable time and is frustrating.