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Email Settings - Ability to have separate reply-to email address

Ability to have separate ‘Reply-to’ email addresses within the same Xero organisation.

Purpose: Users can easily change the email address that they’d like to use when sending email from Xero, rather than having to go through settings to change it.

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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submitted  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we thoroughly appreciate your input and letting us know your appetite for being able to set the Reply to address for your Xero organisation, here in the idea. As many will have seen with new invoicing, our team have begun testing and making small change to the send experience. While we've been able to make these changes when developing other areas of Xero, we want to be upfront that we don't have a timeframe of when we'll upgrade the email settings page just yet, but this is something we will get to in time - when we do our team will also review the Reply to address options as part of this. So, though there is no movement to share on this just yet please know we will let you know here as soon as there is.

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  • Racheal Bell commented  ·   ·  Report

    We need separate emails for Estimates and a separate email for accounting.

  • Diane Magalad commented  ·   ·  Report

    Without going into too many details - it just makes sense to add this feature.

  • Algeline Maliao commented  ·   ·  Report

    This feature is really important in our organization. We have separate emails for invoices and separate bills to pay. This will help us a lot in terms of user roles.

    Thanks!

  • Deborah Howell commented  ·   ·  Report

    Online acceptance/decline/comments/questions of quote, notifies ONLY the person who created the quote - not the person who sent it, or the "reply to" email set up in Email Settings.

    Everyone in our office needs to see this information when client interacts online so anyone in the team can action it. As it is everyone else is in the dark & it's causing big problems.

  • Karen Volich commented  ·   ·  Report

    I represent clients in 3 different states and 2 countries - it would be so much better if I could use the appropriate email address to that state or country

  • Aaron Lam commented  ·   ·  Report

    100% this is definitely necessary especially for businesses/entities that operate more than one service.

  • Kristina Juhl commented  ·   ·  Report

    Very important. Also need for payroll where you want the person to reply to a secure email address and not just the user that is logged in to send payslips.

  • Charlotte goodacre commented  ·   ·  Report

    We have a client with 2 divisions under one organisation, with customers replying to the main accounts email where they really need to be contacting the subdivision directly. This is causing issues for the team as the subdivision cannot just reply to the customer

  • Jane Seabridge commented  ·   ·  Report

    We have different divisions and we have manually send the invoices out
    This is very time consuming

  • Adam Oldmeadow commented  ·   ·  Report

    Critical Feature. Considering changing to another system because of this lack of functionality.

  • Ali Vinter commented  ·   ·  Report

    If a customer accepts, declines or comments on an online invoice or quote, a notification email is sent to the person that created it. However, if the customer replies to the invoice or quote email, this is sent to the reply to address only.
    How can I change this so that the reply goes to a general email address such as office@....co.uk rather than only coming back to me (the person who created it). The issue I have is that everyone in my office needs to see if my customer has responded, not just me (in case I am not here).

  • Brooke Oliver commented  ·   ·  Report

    we have multiple brands in our business and this feature is critical for us.
    Very unprofessional and confusing for the customer receiving invoices from our parent brand - need this feature sorted asap

  • Grant Clarke commented  ·   ·  Report

    I would like to have this issue escalated. I use Xero with multiple organisations, the issue has raised as more than one desk user is logging on / sending emails.
    I believe it is a basic request, probably surprised that it remains unresolved.

    Please seriously revisit this problem it is generating a lot of hassle internally

  • Grant Clarke commented  ·   ·  Report

    Emails generated by desk ie admin@, should be separate from accounts@.Currently it appears that organisation structure is one email. Especially is this useful when login user is using their personal email account ie bookkeeper. They represent a desk within the organisation and should be able to generate that desk email as reply to.
    Thanks for working on this one

  • Paula Ferguson commented  ·   ·  Report

    Not having the facility to use separate emails for invoices/statements (accounts@...), quotes/invoices (sales@...) and PO's (orders@...) is seriously hampering our business and preventing us from using Xero fully for quotes/invoices/POs.

  • Tanya Flintoff commented  ·   ·  Report

    Would also be helpful if payslips were able to have the organisations email. Presently the reply to email is the users personal email log in, if all the other sections of Xero (ie sales, remittances etc) can use the organisation email, why not payroll? Is this Xero just half finishing a job again?

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