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Email Settings - Ability to have separate reply-to email address

Ability to have separate ‘Reply-to’ email addresses within the same Xero organisation.

Purpose: Users can easily change the email address that they’d like to use when sending email from Xero, rather than having to go through settings to change it.

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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submitted  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we thoroughly appreciate your input and letting us know your appetite for being able to set the Reply to address for your Xero organisation, here in the idea. As many will have seen with new invoicing, our team have begun testing and making small change to the send experience. While we've been able to make these changes when developing other areas of Xero, we want to be upfront that we don't have a timeframe of when we'll upgrade the email settings page just yet, but this is something we will get to in time - when we do our team will also review the Reply to address options as part of this. So, though there is no movement to share on this just yet please know we will let you know here as soon as there is.

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  • Shehnaz Nisar commented  ·   ·  Report

    We would like to be able to set a central email address for our customer to reply, but there is nothing in Xero which shows this can happen.
    Please can we have this facility urgently.

  • Kathy Skinner commented  ·   ·  Report

    Wow been requested since April 2022 in this thread and still nothing but they do all these other changes that don't work or not user friendly. No doubt there's other threads requesting this as well.
    Show they really don't listen to the users.

  • Jessica Hall commented  ·   ·  Report

    Please make this happen ASAP.

    We have different users who are in charge of invoicing, creating quotes etc and sometimes we want the replies to go to a central email address.

    But a few users are only doing certain invoices and PO's and we need the replies to go back direct to the logged in user so they can action any replies. This is important with time critical jobs or invoices that need to be actioned by a specific user.

    Each time a user updates the settings, it changes it for everyone and some users are then not receiving the reply they are waiting on.

  • Darcy Gabriel commented  ·   ·  Report

    This feature seems like a no-brainer, definitely a must-add!

  • Paul de Vere commented  ·   ·  Report

    Yes we would support having separate reply email address that are easiily used in the processes.

  • Audrey Penny commented  ·   ·  Report

    This feature is really important in our organization. We have separate emails for invoices and separate bills to pay. This will help us a lot in terms of user roles.

    Thanks!

  • Eric Tsang commented  ·   ·  Report

    we need this feature too!
    We do not suggest using specific user email to send out the quotation and invoice

    now we need to change everytime before sending, very stupid and wasting of time

  • Lisa Munt commented  ·   ·  Report

    This is a must for me and my clients, with tech moving so fast, my clients software is moving faster than xero making me look incompetent.

  • Su Pike commented  ·   ·  Report

    Would love this feature. We have clients that send out quotes - they need the replies to these. But when invoices are sent, we want the accounts team to receive these replies. This would be a gamechanger for some of our organisations.

  • Paul Lewry commented  ·   ·  Report

    This needs to happen ASAP for a program of this size to exist with an elementary issue such as this is embarrassing.

  • Ryan Kelly commented  ·   ·  Report

    Couldn't agree more....expecting staff at different locations to have to go via settings to change the email address before they enter a PO is a ridiculous waste of time and needs to be fixed.

    If Indvidual users can't have their own setting saved then simply give us a Check box option at the point the Email is going to be sent.

    RK

  • Brendan Watt commented  ·   ·  Report

    xero arent going to listen until new subscriptions slow down.. post these issues on their ads that pop on facebook or instagram so new users see the massive downfalls...
    #User Role - Restrict access to specific Settings

  • Racheal Bell commented  ·   ·  Report

    We need separate emails for Estimates and a separate email for accounting.

  • Diane Magalad commented  ·   ·  Report

    Without going into too many details - it just makes sense to add this feature.

  • Algeline Maliao commented  ·   ·  Report

    This feature is really important in our organization. We have separate emails for invoices and separate bills to pay. This will help us a lot in terms of user roles.

    Thanks!

  • Deborah Howell commented  ·   ·  Report

    Online acceptance/decline/comments/questions of quote, notifies ONLY the person who created the quote - not the person who sent it, or the "reply to" email set up in Email Settings.

    Everyone in our office needs to see this information when client interacts online so anyone in the team can action it. As it is everyone else is in the dark & it's causing big problems.

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