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Building on Beautiful - a good mantra?

The "building on beautiful" Xero philosophy seems at odds with many of the ideas posted on this forum. In my opinion users want functionality - not beauty. My idea is to change Xero's design mantra from building on beautiful, to building on functional. At present this seems lost on software designers that place priority on (inefficient) mouse clicks over scrolls, and limited bank rec screens. Have these software designers ever had to deal with large volumes of financial data/documents? It would seem not - they're simply focussed on making it beautiful.

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Paul-John Mudie shared this idea  ·   ·  Report…  ·  Admin →
not planned  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Thanks for sharing your views and concerns to the way in which we're developing and upgrading across Xero's product, Karen and Paul-John. We appreciate the honesty from our customers, and while we will move the post here to Not planned your feedback has been keenly shared with respective teams internally and held high as we move forward.
Changes we're making provide a more consistent experience that's simpler and easier to navigate. However, it goes beyond being just the visuals - These changes are also to help create the flexibility across Xero to deliver what we know our customers value most. Our approach is to deliver continuous improvement, that consistently adds value to your experience now and into the future.
Ideas shared through the forums here are vast, and broadly range from improvements to current product through to new innovative features. While there maybe smaller ideas that we can adopt into some of these focused upgrades, there are also many which are reliant on this change being implemented before we can develop more complex product that would enable bigger asks from our community.
Our product teams are continuously turning to this site, reviewing ideas and considering how to solve for the things we know our customers would love to see. We encourage you to continue sharing and getting involved in ideas to make sure what you'd find most useful is heard.

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  • Freya Pieroz commented  ·   ·  Report

    Thank you for your comment Kelly, but I have found that the new formats are so beautiful that they are not Accessible and do not meet my basic Accessibility needs.

    The user interface does not meet the basics of good user interface design (for one example, the white space between lines of text on the new Contacts is 300% of the size of the font where conventional wisdom holds that 130-150% is optimal for readability).

  • Karen Hart commented  ·   ·  Report

    Thank you for your comment Kelly, but just as an example of how you are trying to make simple and easy accounting, the bills payment screen now shows just 9 lines of information out of 46 lines, this does not add any value or good experience to my working day.

  • Karen Hart commented  ·   ·  Report

    For me is it is not beautiful, the billing payments screen is ugly with some of the information in black bold large type and some small black type in different fonts. The white spacing is too much as the important information starts in the middle of the screen.

    I need to look at neat, boring straight lines in one colour and font unfortunately. :)