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New invoicing - Page loading slow

New invoicing...Very slow page load speeds to both open/create a new invoice on the new invoicing platform...and also to add a payment.

Current wait time is 15-20 seconds per page load.

Ive cleared cache and cookies to no avail

I have uploaded some shorts on you tube for you to see the problem.

https://www.youtube.com/shorts/M-iKYg1Rikg

https://www.youtube.com/shorts/yxiFl34sIsc

32 votes

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Chris Jackson shared this idea  ·   ·  Report…  ·  Admin →
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submitted  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Appreciate the short videos and can see what you're saying, Chris - Have you raised a case with our Xero Support team about the slowness in loading?

Actual slowness in the page loading are issues that we'd like to dig into deeper as they aren't occurring for all users so it'd be good to be able to investigate one on one with our Xero Support team who can escalate if needed. Thanks

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  • Adrian Jones commented  ·   ·  Report

    Endlessly slow, how is it so expensive and so poorly maintained?

  • Anthony Chai commented  ·   ·  Report

    I have been experiencing this as well and it is not acceptable. Even typing this comment out is an issue as the words only appear many seconds later.
    I have noticed that Xero is getting from bad to worse year to year with ever increasing rates. Would like to cancel my subscription if this persists as it is hindering our work instead of helping. This is beyond frustrating.

  • Richard Till commented  ·   ·  Report

    Same here today in the UK. Status says no issues, but I just want to throw the monitor out of the window and scream.... So slow, its painful to use.

  • Erin Kingston commented  ·   ·  Report

    Interestingly, Thursday May 8 I found invoicing MUCH quicker. I'm hoping this is the same for everyone.
    Maybe post May Fourth had something to do with it? 😎

  • Isabel Rowland commented  ·   ·  Report

    Over the last couple of weeks Xero has been desperately slow when inputting items onto a new invoice.
    This is now a major problem for us and we feel that Xero is now no longer fit for purpose and will have to look elsewhere.
    We raised a complaint and were told by Xero that they don't recognise it as an issue.
    Something has changed over the last month as we had no issues before. As others have said, it isn't a problem with the internet as everything else is running smoothly and all caches/cookies have been removed.
    Please xero, acknowledge that there is a problem and fix it, rather than burying your heads in the sand

  • Craig Cheeseman commented  ·   ·  Report

    Any action being taken by Xero on this? Is it solvable or just the way it is now?

  • Craig Wilson commented  ·   ·  Report

    Have the same problem, seems to have only started a few weeks ago. It brings up the last customer history from previous invoice, its that slow updating in the background. All our other applications still run fine so no internet issues

  • shane maaka commented  ·   ·  Report

    New invoicing is very slow to load when copying to a draft invoice in comparison to classic. Also find the new layout less clean & straight forward to view. Appreciate some of the new features, but the length of time it now takes to bill out is a real hinderance.

  • Tim Rutter commented  ·   ·  Report

    Kelly, this is a regular problem that is regally reported on the community posts.

    New Invoicing loads 156 resources, loads in around 15-20 seconds
    Classic loads in 7-8 seconds

    Tested on a very fast NBN connection on the computer with 12-cores and 96GB of memory
    Classic by no means has a good load time but New Invoicing is 2-3x slower. Not on mention actually using New Invoicing, start typing a customer wait ..... add a new item wait ....

    Why does New invoicing have to load 17 CSS resources some of which are loaded 3 times with the same contents or sorted slightly differently and 30 scripts.

  • GoGirl Accounts commented  ·   ·  Report

    Can second this, significant wait times for page load. For businesses which manage several tens-hundreds of invoices in a day this is quite a significant drain on workflow. Optional old invoicing in the background settings perhaps?