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New invoicing - Page loading slow

New invoicing...Very slow page load speeds to both open/create a new invoice on the new invoicing platform...and also to add a payment.

Current wait time is 15-20 seconds per page load.

Ive cleared cache and cookies to no avail

I have uploaded some shorts on you tube for you to see the problem.

https://www.youtube.com/shorts/M-iKYg1Rikg

https://www.youtube.com/shorts/yxiFl34sIsc

21 votes

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Chris Jackson shared this idea  ·   ·  Report…  ·  Admin →
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submitted  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Appreciate the short videos and can see what you're saying, Chris - Have you raised a case with our Xero Support team about the slowness in loading?

Actual slowness in the page loading are issues that we'd like to dig into deeper as they aren't occurring for all users so it'd be good to be able to investigate one on one with our Xero Support team who can escalate if needed. Thanks

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  • Craig Wilson commented  ·   ·  Report

    Have the same problem, seems to have only started a few weeks ago. It brings up the last customer history from previous invoice, its that slow updating in the background. All our other applications still run fine so no internet issues

  • shane maaka commented  ·   ·  Report

    New invoicing is very slow to load when copying to a draft invoice in comparison to classic. Also find the new layout less clean & straight forward to view. Appreciate some of the new features, but the length of time it now takes to bill out is a real hinderance.

  • Tim Rutter commented  ·   ·  Report

    Kelly, this is a regular problem that is regally reported on the community posts.

    New Invoicing loads 156 resources, loads in around 15-20 seconds
    Classic loads in 7-8 seconds

    Tested on a very fast NBN connection on the computer with 12-cores and 96GB of memory
    Classic by no means has a good load time but New Invoicing is 2-3x slower. Not on mention actually using New Invoicing, start typing a customer wait ..... add a new item wait ....

    Why does New invoicing have to load 17 CSS resources some of which are loaded 3 times with the same contents or sorted slightly differently and 30 scripts.

  • GoGirl Accounts commented  ·   ·  Report

    Can second this, significant wait times for page load. For businesses which manage several tens-hundreds of invoices in a day this is quite a significant drain on workflow. Optional old invoicing in the background settings perhaps?