Global payrun - unable to pay employees in Bills Payable after 23 July
Xero told us Global Pay Run would be retired from 23 July and advised us to download Pay Run data but did not tell us to pay employees before that date. I approved a pay run a few days ago, intending to pay it at end of month in the Bills to Pay module, which has not been retired. But now those bills and deductions in Bills Payable are greyed out and inaccessible. Xero did not tell us about this. Please let us pay off those bills in Bills Payable otherwise they will be stuck there indefinitely.
Jonathan Amos FCA
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Thanks for reaching out and sharing your concerns regarding Global Pay Run payments, Jonathan. Understand that you're looking for guidance on how to manage the pay run bills you approved prior to Global Pay Run becoming read-only.
For any Pay Run bills that were not marked as paid by July 23rd, you can post manual journals to adjust the balance of non-system relevant accounts. While it's not possible to post manual journals directly to system accounts like Accounts Payable, there are other ways to make these adjustments. We have a helpful article on Xero Central that outlines the steps to do this.
