20 results found
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Xero Subscription - Increase Invoice limit in Ignite Plan
Invoicing - increase the number of invoices that can be sent on the Ignite Plan or have another plan between the ignite and grow plans that allows more invoices to be sent and bills to be entered without the current extras in the grow plan. The jump up in cost between these plans is too much.
37 votesHi everyone, we appreciate your feedback.
A lot of consideration went into the development of our plans and bundled features in order to align with the needs of different small businesses of all sizes and complexities.
To be transparent we'll no longer accept ideas about Xero pricing plans or plan structures and cannot make commitments to ideas of this nature. While we will move this idea to Feedback, please be assured comments have all been shared with our team internally.
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Pricing Plans - Make Xero Projects available in the lower tiers of the new pricing plans
With the new pricing tiers coming in September 2024, Projects is only included in the most expensive tier. I currently pay for it as an add-on on a per user basis. With just two of us, this is cost effective. From September, if I want Projects I will have to pay for the top tier, a 30% increase to retain the features I use! Please make Projects available in lower pricing tiers.
54 votesThank you for your feedback here. A lot of consideration went into the development of Xero's new plans and bundled features in order to align with the needs of different small businesses of all sizes and complexities.
We appreciate differing needs of businesses and while Projects isn't in all our new plans, there are also other options in the Xero App Store that may be of interest.
In transparency, we want to share that we'll no longer be accepting ideas about Xero pricing plans and plan structures and cannot make commitments to ideas of this nature.
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Pricing Plans - Make Analytics optional on Ignite and Grow plans
I see that in Aus the starter plans in Xero are going up by 7-12% again this year (July 2025).
Part of the sales pitch appears to be access to analytics. Subscribers on this level are mum and dad businesses, maybe an employee or two (as restricted by Xero).
They need a simple system they can use, they don't need or want sophisticated analytics systems. There's nothing in their accounts to analyse. They barely have time or inclination to do a bank rec.
I find it odd that xero restrict basic functions and compliance features like invoicing, bills, payroll and…
4 votesHi community, we appreciate feedback on how we could improve Xero plans to suit your business, and this has been shared with our teams internally. However, we will no longer accept ideas about Xero pricing plans or plan structures. There are many factors that contribute to these decisions, and we cannot make commitments to ideas of this nature.
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Subscriptions - Rewards program for loyal customers.
Pretty simple.
I would have thought it is easier to hold onto existing customers, rather then lose them in favour of new customers.
Xero, please look after your current customers.
34 votesWe appreciate the loyalty of our customers and thank you for your continued support and choice in using Xero. While we've made sure to share your feedback with our teams internally we want to be upfront with you here that we'll no longer be accepting ideas for Xero pricing plans and plan structures as we cannot make commitments to ideas of this nature.
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AU Payroll - Access to payroll reports when downgrading subscription
You should allow current subscription holders the ability to create reports on all of their data. At the moment if you stop employee staff and therefore downgrade your subscription, XERO removes all payroll reports. So when you need to print a report you cannot without changing your subscription to include payroll again, even they you don't need to pay employees. It costs you a 30 day subscription to print one report. This is a big fault and something I can do in MYOB. Please fix this madness.
11 votesHi team, with payroll now accessible on all Business plans unless moving to a Partner plan, even if you downgrade plans for a smaller number of employees your access to Payroll reports will continue.
We want to be upfront that we'll no longer be accepting ideas about Xero pricing plans or plan structures on Xero Product Ideas. We cannot make commitments to ideas of this nature. Your feedback here has all been shared with our team.
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Xero - Version for Local Government
Hi Xero team,
I’m reaching out from a regional local government in Western Australia. We want to use Xero and appreciate its simplicity and usability. However, we’ve found that Xero’s current design is limiting for local government requirements — particularly in terms of transaction volume, internal controls, audit reporting, governance, and integrated project accounting.
I believe there’s a compelling opportunity for Xero to consider developing a dedicated “Local Government” edition or expansion, especially tailored for smaller regional councils. There are over 500 local governments in Australia, many of which are seeking modern, cloud-based, ERP solutions that balance simplicity with the…
2 votesHi Alex and Anura, we understand the interest for enabling Xero capabilities to suit more structures and uses. We appreciate your feedback which has been shared with our teams internally, however we do not accept ideas about Xero pricing plans or plan structures and cannot make commitments to ideas of this nature.
That said, along with Anis's previous suggestion you may have seen there are some existing ideas on the platform related to aspects that you've noted would appeal for local govt to use Xero.
We welcome your votes on each idea that'd help with your use so you can be kept in the loop of any updates for these.
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AU Payroll - Subscription for Contractor's Super Only
I would like a subscription option for a "super only" payroll for 20+ contractors. I do not need all the payroll functions as these are contractors who I pay from an invoice, but I do need to pay their super. There is absolutely no need for me to pay for the top tier payroll subscription, when we only have 2 people actually on payroll, but 20+ people who we need to pay super to.
2 votesWe understand different businesses have varying needs and make-ups that they'd like to be able to meet through Xero's products and services. Our pricing plans and offerings have been designed to meet the needs of majority of businesses.
Recently, as you may have seen we've made a few changes to our new plans and made Auto super available to all of our Business plans.
We want to be upfront that we don't accept ideas about Xero pricing plans or plan structures and cannot make commitments to ideas of this nature. For this reason we'll move the idea to Feedback but I can assure you comments here have been shared internally.
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Pricing plan - Add one off fee 'Read Only' plan
Have numerous SAGE systems not now in use but it would be useful to get into Xero but do not need a monthly subscription although it would be nice for a one off fee to get a xero (READ ONLY)
set of SAGE DATA in case any historical info required.39 votesInteresting request here, and while your feedback has been shared back with our teams internally we want to be upfront here that we'll no longer be accepting ideas about Xero pricing plans or plan structures. We cannot make commitments to ideas of this nature.
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Subscription - Read only data access for cancelled subscriptions
Can the data be access in a read-only mode for cancelled subscriptions?
Often historic data has to be referred to but once a subscription is cancelled, you are no longer able to view any of the data.
To differentiate between active and cancelled subscriptions the company can be marked in red.6 votesWe appreciate your feedback and engaging with us on this, and while this has been shared back with our teams we'd like to be transparent here that we'll no longer be accepting ideas about Xero pricing plans or plan structures. We cannot make commitments to ideas of this nature.
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Subscription - Projects as an add-on
I am looking for an alternative to Quickbooks. As a solo consultant, I thought Xero would be the most appropriate fit for my business. Unfortunately, the fact that I need to subscribe to the top pricing plan at $115 per month in order to be able to bill for time is totally unrealistic. I thought Xero promoted itself as being a good fit for small business???? I don't need to track projects, I just need to be able to bill by the hour and invoice my 2 clients on a monthly basis. I'm sure I wouldn't be alone in these…
3 votesWe appreciate raising ideas with us through Xero Product Ideas, and your comments have all been passed on to our teams internally. However, we want to be open that we'll no longer be accepting ideas about Xero pricing plans or plan structures. We cannot make commitments to ideas of this nature.
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Pricing Plan - Decrease pricing for for every Incomplete Xero Product Idea
Pricing Plan - Decrease pricing for for every Incomplete Xero Product Idea
Stop just increasing your prices util you deliver better value to your subscribers.7 votesHi everyone, we regularly review our pricing against the value we are providing customers and as part of our commitment to evolve and enhance the Xero platform.
We've been investing in the future and our platform foundations — which includes upgrading our technology across Xero to enable us to build more of the features you are asking us for, faster. And we're also looking at ways we can ensure you’ll have access to AI innovation and mobile upgrades. That means continuing to streamline time-consuming, manual processes – which you can see across AI-powered features like bank reconciliation.
While product ideas are a great platform for our customers to share where they'd like to see change across Xero, this does not determine if or when an idea will be developed.
Votes and comments help uplift where improvements could be most valuable to majority of our customers, and many factors weigh into…
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xero version 2022
We chose xero because it was competitively priced and had all the features that we required as a small business. We trade in EUR and GBP so have to take the professional product. 2 years ago it cost us 39.60 GBP per month. In September it will cost us 43% and include a range of swanky features we have no intention of using. How about including in your product range the 'xero 22' - a stable product that worked great for so many people. The alternative is an unrecognisable product with equally mystifying price tag.
2 votesWe appreciate your feedback and understand your frustration. However, on this occasion we will be moving your idea here to Not planned. As with many software businesses we need to continue to upgrade and develop our technology so we can deliver more of the features our customers are asking for. You can see some of our latest updates here. If you are experiencing any issues with the Xero product, please get in touch by raising a case with our specialists at Xero Support.
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Pricing Plan - Increase the limits of Bills in Ignite Pricing Plan
Dear Xero
I'm a user of your Standard business plan and happy to pay for this service, but also a user of your Starter Plan for another business in another country and it has some limitations which really need attention for small business owners who don't do much accounting.
The limit of 5 bills a month has to be increased to at least 10 which seams fair for a small business. I don't see the value of your price increase for basic features we need.
The other issue with 5 bills its allocated to each month, so should you have…
94 votesHi team, we thoroughly appreciate all the valuable feedback we've received through this idea and I can assure you this has been passed on to our teams internally to consider.
That said, we want to update and be transparent with everyone here that we'll no longer be accepting ideas about Xero pricing plans or plan structures and cannot make commitments to ideas of this nature.
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Subscription - Option to issue Xero subscription invoices in EUR
I would like to have my monthly subscription invoices in EUR instead of the standard USD invoices that Xero Global issues. There are a lot of European countries that fall under Xero Global by default but paying these invoices makes us incur unnecessary bank charges due to FX. Please amend and let us decide on the invoicing currency for our subscriptions.
5 votesHi all, we recognise there are many businesses working with Xero across the globe. While this'll be something we continue to consider long term we want to be open here that we'll no longer accept ideas about Xero pricing plans or plan structures here in Xero Product ideas. We cannot make commitments to ideas of this nature. Your insights and feedback here have been shared with our teams.
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Analytics Plus - Optional add-on for CA/US plans
Any appetite/plans to offer Analytics Plus as a per month add-on like projects and expenses?
For my starter clients, it would be nice to offer the 90 days, instead of just the 7/30 days.
4 votesThank you for your interest and sharing with us through this idea. While this will be taken on board and shared with our teams we want to be honest that we'll no longer be accepting ideas about Xero pricing plans or plan structures. We cannot make commitments to ideas of this nature.
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Pricing Plans - Student Pricing plan
I have just a client request student pricing/plans as her son is studying and they use a competitor as its cheaper.
3 votesThank you for your interest and sharing with us through this idea. While this'll be taken on board and shared with our teams we want to be honest that we will no longer be accepting ideas about Xero pricing plans or plan structures. We cannot make commitments to ideas of this nature.
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Pricing Plan - UK Payroll only subscriptions
Xero Payroll only subscriptions!
It would be great to be able to open a payroll only Xero subscription for clients who currently don't need/use Xero for bookkeeping. For example, I have a small client who employees a few people but I only provide year end accounting services to which I use the Ledger subscription to complete the year end accounts. I currently utilise Sage payroll online for the monthly payroll reporting but if I could integrate this into Xero without the need for a main subscription, this would help me keep everything in one place. Even if Payroll could be…
12 votesThanks for sharing your thoughts with us here. This has been passed back to our team, however we will no longer be accepting ideas about Xero pricing plans and plan structures and will move this to Feedback.
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Notification - Inform users of product updates and changes
The notifications button in Xero is invaluable, this should also incorporate Xero product updates/features/changes. Had I known of the new Direct link for NAB I would have incorporated it long ago, but the marketing emails get buried.
4 votesWe love the fact that our customers want to stay on the pulse of improvements and key changes that could improve their workflows when using Xero.
While we can't commit to notifying users of all changes that are made in the product, as you may have found as we continue to develop areas of Xero our teams are thinking about those important changes that are key to communicate and share with our customers and you'll find there are different ways we may surface these in your experience depending on the change - This may be through an in app notification, banners or even in some cases in app surveys where we're after your direct feedback to a change.
Other ways you may like to stay updated about what's new is through our site the Long and Short of it where we'll share recent changes as well as upcoming changes and…
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Subscription - 24 hour cancellation period
When purchasing a subscription, there should be a 24 hour cancellation period. On many occasions I have purchased subscriptions that were not correct or not necessary. I upgraded a few of my clients to the Early Plan from the Partner Plan as we needed Hubdoc. Then we found out that Cash Coding was not included and was not stated in the plan description. At that point, I was stuck waiting for 30 days before I could correct it.
3 votesWe thank you for sharing your feedback with us here. Do understand it's a bit difficult after the fact, however we recommend looking up and comparing the different bundles for subscriptions on our website before purchasing. If you have any questions our specialists are readily available through the Contact Xero Support option at the bottom of most pages through out Xero Central.
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Subscription - Allow downgrade any time (effective at the end of the subscription period)
It is ridiculous that you are forced to set a calendar reminder to come back and downgrade a Xero Subscription in a month's time.
A client may need to increase their subscription purely to account for the crossover period of one staff member leaving and a new one starting and whilst we have no issue paying the additional for the one extra employee, to make it impossible to downgrade for a month after that upgrade is a pathetic cash grab by Xero.
Make it possible to downgrade the file immediately and have it take effect from the future date.7 votesWe appreciate the feedback about downgrading plans through this idea. While we've made sure to share this internally with our teams. To communicate transparently with our customers we'll no longer be accepting ideas about Xero pricing plans and plan structures on Xero Product ideas, as we cannot make commitments to ideas of this nature.
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