Subscription - 24 hour cancellation period
When purchasing a subscription, there should be a 24 hour cancellation period. On many occasions I have purchased subscriptions that were not correct or not necessary. I upgraded a few of my clients to the Early Plan from the Partner Plan as we needed Hubdoc. Then we found out that Cash Coding was not included and was not stated in the plan description. At that point, I was stuck waiting for 30 days before I could correct it.
SUSAN YOUNG
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We thank you for sharing your feedback with us here. Do understand it's a bit difficult after the fact, however we recommend looking up and comparing the different bundles for subscriptions on our website before purchasing. If you have any questions our specialists are readily available through the Contact Xero Support option at the bottom of most pages through out Xero Central.
