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  1. Please can you add a fix so that you can amend someone's regular earnings with the same start date if that pay-run hasn't yet been run.

    You used to be able to do this, but recently you cant make a correction - instead you have to put the correct data on the next available date. This creates a second line on the payslip - which looks messy and clearly displays the fact you've made an error. Not something I'd choose to share.

    1 vote

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    0 comments  ·  Payroll  ·  Admin →

    Hi Georgina, the salary line will only lock once it's been included in a pay run. Is it possible there is a pay run in draft? If so, you'd need to delete the draft pay run in order to edit the salary line.

    If you're having any issues with this we'd recommend raising a case through Xero Central where our specialists can investigate this with you.

  2. To be able to sort Pay Employees by Surname and it holds them in that order instead of refreshing

    103 votes

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    53 comments  ·  Payroll  ·  Admin →

    Hiya community, thanks for your support in this. Totally get why you may want to set the default view to sort by surname in Payroll. Being open, with many of the teams resource working hard to fine tune payroll for STP phase 2 there are no direct plans for developing the option to set a default for sorting of employees atm.

    To confirm, right now from your list of employees you can click on the column header to sort ascending or descending alphabetically - So, once on the screen you can click Last name to sort your employees by this column.

    We'll update again if there's any change planned.

  3. Please add the ability to have multiple payslip templates for multiple businesses trading within the same entity. Ie so their different logo's for the different trading names can be attached to the employee group for that business tracking category.

    9 votes

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    5 comments  ·  Payroll  ·  Admin →

    Hey Tanya, we don’t recommend running multiple payrolls from the same Xero organisation. As there’s only support for a single payroll account, business name, and ABN per Xero Organisation. This information must be included on each payslip, and would need to be edited prior to posting each pay run.

    Posting payroll for multiple businesses from the same Xero Organisation can also have an impact on your record keeping, especially when it comes to finalising your STP and employee superannuation for the year.

    Instead, we’d recommend setting up a new organisation for each new business you run payroll for. If you need multiple plans for running small payrolls, as a Xero Partner, you might like to check out our Payroll Cashbook plans.

  4. After creating an unscheduled payrun via the Payroll AU API when you get the payrun it returns an array of payslips where the employee id and payrun id do not exist (the only fields returned are FirstName, LastName & UdatedDateUTC). If you then proceed into the xero admin (in the browser) and view the payrun you can then click to include an employee. Returning back to the API if you retrieve the payrun again the employee id and payrun id are then set for that employees payslip entry.

    We also tried creating approved timesheets for employees before the unscheduled payrun…

    9 votes

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    2 comments  ·  Payroll  ·  Admin →

    Hey community, thanks heaps for all your interest on this idea so far 😁


    Because this one would actually be better suited to our AU Payroll API forum, I'll be closing it off here on Product Ideas.


    I'd really encourage you to share it with our developer community though! 

  5. On the Payroll UK API there is a Get Employees method that returns a list of all employees with details. Unfortunately this does not contain the Employee number(as opposed to employee ID) which is the only unique identifier for an employee between different systems(e.g HR system and Xero). In order to automate work I had to Get Employees then individually Get Employee merely to get the employee number which means rather than 1 request I had to do 1 + N where N is the number of employees which makes it more annoying(and less scalable due to rate limits) and…

    1 vote

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    0 comments  ·  Payroll  ·  Admin →

    Hey Tim, thanks for sharing this idea! We actually have a dedicated forum for API suggestions, similar to Product Ideas, over on our Developer Centre.

    This is one that'd be better suited to that API team, and you can share it here. In the meantime, I'll close it off as 'Not Planned' here on Product Ideas :)

  6. I would like to be able to run a report in Xero to see the updates I have made to the employees list and spot errors if any. This will help to review, identify errors in an efficient manner.

    6 votes

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    1 comment  ·  Payroll  ·  Admin →

    Thanks for raising the idea here, Harshita. While there's a downloadable CSV for the Pay Item transition, this isn't something that's available for employee changes as part STP 2 transition. 


    The nature of the transition tool means you won't have to repeat these steps once rolled out, and being open with this we'll mark the idea as not planned. 

  7. I use ADP ROLL as my payroll. Can we have links to ADP payroll services of all types they provide?

    1 vote

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    1 comment  ·  Payroll  ·  Admin →
  8. You should be able to remove the scheduled CIS from the RTI submissions if the company isn't CIS registered it shows orange like you have missed this.
    VERY ANNOYING

    1 vote

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    0 comments  ·  Payroll  ·  Admin →

    Hey Sammy, in the screenshot you've shared, the EPS for Month 1 is displayed as 'scheduled' because it has not been submitted to HMRC yet.


    EPS are generated in Xero, but not submitted until after the 12th of the following tax month. 


    So in this case, the EPS for the periods in your screenshot will be submitted after the 12th May. 


    Once we've passed the date for submission, HMRC will accept the EPS and the status will change to 'Accepted'. This is unrelated to your CIS schedule, 


    This is in keeping with HMRC's advice for Employer Payment Summaries, and you read more about this here.

  9. As a small business it is hard when employees take time off when sick especially with 10 days now. We have an incentive in our contract to either roll these over or cash them up however this is not available through Xero.

    1 vote

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    0 comments  ·  Payroll  ·  Admin →

    Appreciate you sharing detail and why you'd like a cash up option with us here. Being open, as this is more specific to your business(not regulatory) we don't have plans for adding a cash up option within NZ Payroll.

    However, there are currently two ways you could achieve this within Xero Payroll today

    1. Leave the Sick Leave maximum to accrue value as nil this will allow an indefinite roll over of sick leave
    2. If you're wanting to cash up then enter a sick leave request for a single day and enter the total value of a week to cash up with a description of cash up

    We hope this can meet the needs you're after in recording cash up for sick leave. Thanks

  10. Update details for STP2
    I would like to be able to select all employees and update these details in bulk rather than having to do them individually which is time consuming especially when you have a large number of employees.

    4 votes

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    0 comments  ·  Payroll  ·  Admin →

    Hi community, we appreciate the original raising of this idea some time ago. To be open, with STP2 now released and majority of organisations having already updated their employees we want to be upfront we don't have plans for making this change.

  11. I cannot be the only Global Platform user that has now been waiting for basic payroll feature improvements in the Global version for over 4 years now.

    Critical features that are not available include:
    - Ability to add logo and YTD balances on pay slips
    - Template payroll emails when sending pay slips (have to type it every time now)
    - Timesheet option that syncs / built into payroll. Or at minimum an import option.
    - Holiday / sick pay / leave tracking
    - Basic employee portal for them to view pay slips and leave balances, and basic core info…

    2 votes

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    0 comments  ·  Payroll  ·  Admin →

    Hi everyone, thanks for the idea and support here. We appreciate all the valuable feedback and ideas shared regarding Global Pay Run.

    To be open and upfront we don't have direct plans for making changes within the Pay Run feature in the foreseeable future.

    You may like to look into connected apps for a payroll solution that could suit your business.

    We'll be sure to let you know if there's any change around this.

  12. At the moment, inside an individual's payslip/pay run, the button options are 'save', 'save and next' and 'close'.

    A button for 'save and close' would be ideal when only one or a few employees (not the whole batch) need to be manually viewed and edited. Instead, we need to click 'save', wait for the page to load again, scroll down and click 'close' to return to the pay run employee list.

    3 votes

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    0 comments  ·  Payroll  ·  Admin →

    Thank you for your contribution and support on the idea.  We understand that the ability to easily save and close in one click would benefit your workflows, however to be upfront we don't have direct plans for making this change within the payslip in the foreseeable future.

    We appreciate this is not the news you’d hope to hear, but we'd like to be open and transparent with you on this, here. 

  13. When Gusto is integrated with Xero, a bill is synced into Xero with the proper allocations of payroll related costs between wages, benefits, taxes, etc. That bill seems to work just fine. However, each time there is a bill synced into Xero, a user must manually mark that bill as paid by taking the amount from Gusto's payroll confirmation for Net pay and Taxes paid and entering each as a partial payment on the bill. Since the info is known, why can these payments not be synced into Xero as well? That would save manual steps each time a payroll…

    1 vote

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    0 comments  ·  Payroll  ·  Admin →

    Hey Andy, thanks for sharing your idea!


    Whilst Gusto is our preferred payroll partner for the US, Xero doesn't develop or manage the integration. If you'd like to share your feedback around their Xero integration, I'd recommend chatting directly to Gusto. You can use their Contact page to reach out directly.

  14. Hide Hours/Rate on an employee's payslip.

    1 vote

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    0 comments  ·  Payroll  ·  Admin →

    Hey Summer thanks for sharing this idea 😊


    Currently, it is an HMRC requirement to display the hours worked on a payslip, if an employee's pay varies depending on time worked. 


    We'll be shifting this one to 'not planned', but if the requirements change in the future, definitely reach out again!

  15. Is there a way that if you file a payrun with Inland Revenue and it fails to files (as it can take up to 30 minutes) a notification is messaged to say that it has not filed. Similar to the message with email has have not uploaded.

    1 vote

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    0 comments  ·  Payroll  ·  Admin →

    Hey Deb👋


    The team have confirmed there are already notification emails in place for payday filing issues. 


    Payroll admins in your organisation should receive this message to their Xero log in email address.


    If you're having trouble with those email notifciations, our support team can help 😊 You can raise a case here.

  16. Could we please have an option to add a second emergency contact for our employees.

    Currently when creating a new employee we only have one space for an emergency contact. However, in the case of an actual emergency only one contact may not be enough, a second contact gives a much higher chance of being able to get in contact with someone.

    2 votes

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    0 comments  ·  Payroll  ·  Admin →

    Hi everyone, thanks for the idea and support here.

    We appreciate being able to easily add a secondary emergency contact to the details tab of the employee record is important to you. 

    Atm, you could use the notes tab to add a new note to the employee record and include the details in here.

    To be open we don't have direct plans for making this change within the details tab any time in the near future. 

  17. Xero payroll ~ To have additional setting to include end date for employee when resigned so that the employee will not appear in pay run.

    1 vote

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    0 comments  ·  Payroll  ·  Admin →

    Thanks for your suggestion, Lynn. There are no plans to streamline ending employment or adding employee end dates for our Global Pay Run product.

    Currently, you can archive the employee’s contact in Pay Run - This way the contact won't appear in future pay runs, but you can still access their payment history.

    Pay run is a lightweight, simple payroll tool for paying a few employees in your base currency, as well as running pay reports and managing basic employee information. If you need a more full-featured payroll experience in the global version of Xero, we'd recommend checking out payroll app partners.

  18. For NZ Users, when an employee has opted out of Kiwi Saver (which is confirmed by the tax dept) change the Xero description from "Not eligible" to "Opted Out of Kiwi Saver".

    This would have saved me a lot of time and your Team there answering this question :-).

    1 vote

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    0 comments  ·  Payroll  ·  Admin →

    Hey Rachel, thanks for submitting this idea!


    The team have confirmed that for employees who have opted out, they should be set up as "Automatically enrolled" then "Opt Out" with their opt out date, rather than selecting "Not eligible".


    This matches to the available KiwiSaver options through IR.


    As such I'll be shifting this one to 'Not planned', but if the advice from IR changes, we'll update the update the settings accordingly!

  19. CANADA : Payroll Tracking Categories. I would like to be able to assign a category to individual employees or their hours worked. We have different projects and it is important to be able to see how the salaries are divided amongst the projects.

    1 vote

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    0 comments  ·  Payroll  ·  Admin →

    Hi Victoria, we don't currently have a specific version of Payroll for Canada. 

    It’s not possible to use tracking in Xero Pay Run. Pay Run in Xero is very simple and is designed for organisations that have a very small number of employees and uncomplicated recurring pay runs. 

    An option could be to apply tracking to their payroll expenses by entering manual journals 🙂

  20. Integrate XERO accounting with Bayzat (UAE) for payroll processing.

    1 vote

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    0 comments  ·  Payroll  ·  Admin →

    Hey Aparna, thanks for your idea!


    As this is more of a suggestion for Bayzat, I'll be shifting this to 'Not Planned'. 


    At Xero, we have an open API, which means anyone can develop an app or integration for the product, without providing us documentation.


    If you'd like to see your HR or scheduling software integrate with Xero, I'd recommend reaching out directly to their team 😊

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