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This is such flaw - why is Xero so adamant in slowing down the efficiency of the system?

I'm glad to see form the volume of comments here that I'm not the only one who this "Approve & Email" button causes serious issues. I can't send my clients invoices without project specific details going in to the body of the email. If I accidentally press this button it's going to cause all sorts of problems. I get that it might make things easier for some users, although I dispute that it is a significant majority, but surely it is trivial to add an option somewhere to change the default behaviour? That way, if it works for you then you can keep it, but if not you can disable it.

who are all these people?

This is a ridiculous step and needs to be able to default to approve only.
Otherwise how do you fix mistakes without sending multiple invoices - and what if the company you're sending to uses invoice automation so only register the first invoice and pay it.
Then you're screwed.

Definitely do not agree with this, none of those I know that use Xero would want to approve and email in one click.....

Surely you can make it so we can choose what we want to be a default being that you are setting a new system for invoicing!!!!!....

The research done for new invoicing layout has not been in line with your USERS so not sure how Xero is coming up with the testing being used to make changes that the majority of us do not want and that it is critical for this function to not be changed the way it has.

For our business, the default should not be approve & email. This causes a lot of issues. We email our invoices in batches 1-2x per week, and not the second we approve them. It also seems a bit nervy to send a customer an invoice the minute they place the order (which is when we input the orders - as they come in) Please switch it back to the old way. There's way too much room for error with the new invoice default being set to "approve & email" and then having to use the drop down. Thank you.

Hi, I have been looking through the help information and finally found this.

The worry with Approve & Email, as the default, is that it could accidentally get emailed before being checked. And I like to email all the invoices at once, when they've been checked.
So Approved is the better default option.

Also the arrow to select just Approved is close to the Approved & email option so again might accidentally hit the email option.

Approved was the default option in the Classic invoicing.

Please change this to Approved only or make it an option to change.

We have 200+ invoices per month that need to be Approved and DEFINITELY not invoiced (they're already uploaded to the NDIS through another process, and it wreaks havocs when clients receive invoices they're not expecting). A default to approve only and only email if consciously selected is definitely the way to go. Another friend's business also don't like sending individual emails to a client who receives 10 invoices per month - instead, they download all the PDFs and attach them to a manually created email and send them through. Then, when the client pays one invoice but says "Oh I didn't receive that other invoice" they know it's not the case.
The key here is to give businesses control over our processes rather than forcing us to conform to your preferences. You don't know our business, you don't know what we want, and you absolutely should not be defaulting to an email option when so many business still don't want to/need to email out an invoice from Xero.

@Kelly

The feedback clearly shows people use it differently.

The system should remember the option that the user used last and default to that selection, thus customising the user experience.

I strongly suspect that this notion has much wider application.

The default should be approve. Not sure who your testers are but a lot of the time I just want them approved for reconciliation purposes,I don't want to send them.

Kelly - this is absured - you assume - wrongly that the majority of clinet want to auto email theor invoices. Yet again - blind arrogmace and poor assessment of clinets operational reality!

XERO don't seem to understand that their software is used by businesses other than sole traders. There are many issues that relate to this on the system. They should be developing a "Professional" version to serve us better.

You should have the 2 options either just 'Approve' or 'Approve & Email' not every user needs the same thing.

Do better Xero!!

I have 4 Ladies working in our office and complicated Invoicing requirements.
It will be so easy for them to accidently "Approve and Send" instead of leaving for the manager to check again (which is BEST PRACTICE) before sending to a large, inflexible customer whose system will not allow amendments after receipt.
This is "Book Keeping 101" Xero for heavens sake.

Draft status - rolling Invoices as yet unfinished.
Approved - Completed but requires checking by Supervisor/manager prior to sending.
Sent - checked by Supervisor as correct and sent

Really hoping the default button will revert to just 'approve' with the new invoicing. With so many invoices to enter on a daily basis, this will make it a lot more efficient for our business. Frustration arises when extra steps are unneccessarily added to what is a seamless process currently with the classic invoicing.

That's lazy programming - as if they can't allow users to apply their own default settings - any IT expert worth their salt could add the relevant coding surely?

What happens if you find a mistake after you have approved, that you need to correct, but now the email has already been sent? Now you get to look like a moron in having to contact the customers, tell them to ignore the invoice and then correct and send another... all because Xero decided, via questionable arbitration, that it was a good idea to do 2 functions with the click of one button.

Sorry, but this is a dumb decision.

Default should be Approve.

Better yet, let us select our own defaults and not be dictated to by a majority of a minority of selected beta tester users.

We do prefer the ‘Approve’ button as a default.

I experimented with ‘Approve & Email’. When you click it, it gives you an option to cancel it. The invoice is approved, but not emailed. It is not ideal, as it requires two clicks instead of one. But who knows when Xero can fix this issue? Meanwhile, we can use these two clicks to approve invoices without using the dropdown menu.

No doubt the majority is what Xero thinks it is. Maybe suitable for ones who invoice on the go and don't have to worry about other issues and can send straight away.
This should never have been set as the default, once again Xero decide how we use things. If they can change it to this then they should be able to easily set up how it was originally or allow the user to set their own default. I don't even approve and send invoices straight away and I imagine this is going to cause a lot of issues for one of my clients when its forced on them, as they are in the Travel Industry so need to double check invoices before they are even sent out as sometimes there are changes needed to the invoice after it's generated.

XERO AREN'T LISTENEING TO THEIR USERS - MAYBE IT WORKS FOR THEM BUT NOT EVERYONE OPERATES THE SAME WAY SO STOP FORCING THINGS ON YOUR USERS THAT AREN'T PRACTICAL.

I would like to query what sort of test group the "majority" of your customers actually came from ?
Whilst this feature might be slightly more convenient for those who invoice directly in Xero there would no doubt be a significant proportion of users who integrate third party platforms and stock control systems to generate invoices and use Xero for accounting only.

We cannot have customers re-sent an invoice every time we approve it !! Having to choose from a drop down to prevent this is adding yet more needless time to process through invoices.

If a default cannot be chosen by the user why not simply provide two separate buttons to be clicked, one to Approve, one to Email ? I don't think the UX would be considerably impacted by this. Please re-consider this decision.

Absolutely businesses should be given the option to set their default preference for such a thing— it affects workflow so much! At the bare minimum, it should be a standard approve button with options to change action as it has been. If Xero wanted ultimately happy users, though, they’d let them be able to pick what works best for themselves with an option in the organization settings. I personally have always wanted “Approve and Add Another” as default, but I’ve never assumed every other user would want it that way. Let us pick our defaults, please