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2 results found

  1. Client - Show subscription name

    Can the xero subscription name be reinstated under the client. This was available before the upgrade, now under subscription heading we can only see who subscription managed by and last viewed. I understand there is the Go to Xero blue button at the top but the name of the subscription would be great.

    15 votes

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    0 comments  ·  Clients  ·  Admin →
    Feedback  ·  AdminKelly Middleton (Admin, Xero) responded

    Sorry to hear the troubles you're running into here, Kirsty. The organisation name should now display under the subscription heading on the client details page. However, if this is not the case for your clients please raise a case with our Xero Support team via Xero Central and our specialists can investigate with you 1-1. Thanks!

  2. XPH - Partner and Manager Details Not Saving

    When adding a new client, or updating existing clients, the Partner and Manager details do not save so you need to go back in and do it again 2-3 times.

    1 vote

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    0 comments  ·  Clients  ·  Admin →
    Feedback  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi Lauren, this does sound more like a issue where something isn't working as it should. If not already please raise a case with our Xero Support team through Xero Central and we can dig into this a bit deeper to escalate with our product team if needed.

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